Password bug for communicator functions
There is a bug where the Communicator side fails to authenticate (IM/voicemail) and on our setup, our Active Directory password policies lock the account. This looks like it's happening on the ShoreTel phone server (where Director lives), not the Mobility Router. It appears that bad data is being passed with the password, causing this failure (an incorrect user name would not lead to a locked account). I've checked and even with a correct password, this happens.
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Love the new app
As a Tier 1 Mobility Engineer, this app is really nice. It’s simplistic enough for end users so that massive amounts of training are no longer needed because there isn’t as much to play with. The old application for us required a lot of end user training sessions. This new app is nice for end users, not so nice for engineers and tech support but still, what you can’t control from the client you can control from the Mobility router. Just need to bring a few of the features back into it that we’re available in the past but I know the development team has been working on that in the monthly updates.
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Problems
Don't like how you cannot receive calls or notifications when the ap is not running in the background. It has to be open at all times to receive anything. Also, the voicemail key doesn't do anything, and the change status feature does not work either. Many issues need to be resolved.
A refreshing improvement...
I've been very critical of ShoreTel's development of late, mainly due to the serious issues with Connect. However, this app appears to have been developed with thought and common sense in mind, and is a huge improvement over the original app.
It now integrates with the iOS VoIP API properly and as expected, the design is modern and (touch wood), stable!
The only thing I would change, is to prevent the second prompt for the server address during provisioning, and make the IM facility more obvious, but these are minor details. Keep it up!
It now integrates with the iOS VoIP API properly and as expected, the design is modern and (touch wood), stable!
The only thing I would change, is to prevent the second prompt for the server address during provisioning, and make the IM facility more obvious, but these are minor details. Keep it up!
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