If you want an app that works half the time you found it!
I have never been so frustrated by an app or company. We use this for our business to be able to work remote some days. It is always a 50/50 chance it will work, otherwise you’ll spend half your day on hold with their customer service that will tell you it is a “glitch” they are having with no ETA for help in sight.
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No longer rings
As of the latest update the app no longer rings when calls come through. Same for 5 or 6 of my colleagues who also have it installed.
It works well
Not sure what else to say. We made a big tech jump from a 25-30 year old Panasonic dbs phone system to the mitel cloud system in early '22. That was teriffic. This app was the cherry on top !!
Phone locked after 10 minutes….no app
It’s a good app when you have the phone unlocked and the app is on screen, but when you switch apps or lock the phone after awhile it loses the connection to the on prem server. That makes it fairly useless as a mobile app (yes background app refresh and use cellular data are on).
Great way to encourage working in the office
We have been using this application at our job to facilitate office line calls while working from home during the pandemic. It will disconnect and forward your calls directly to your phone with no indication at a moments notice. All in all an amazing way to encourage never working remote again
The absolute worst
Calls never come in and pop up unless you already have the app open. App takes forever to connect. Voicemails load in several days after being received.
Update question
How do I update to the latest version
Awful on iPhone
If Mitel can ever figure out how to deal with the iPhone feature of closing dormant background apps this app might actually be useful. But when the app is closed from non use and calls ring direct to your phone and not the app because of it, this defeats the purpose of the app entirely.
Goes offline when iPhone screen times out
App works but on iPhone 11, all os versions Mitel will go offline once iPhone screen times out. Calls to phone ring as cellular (keep WiFi on is enabled) instead of on Mitel. Not able to transfer calls when not on Mitel network.
Absolutely the worst phone provider app
Whatever you do- do not use Mitel. This app doesn’t work ever- all calls look like a normal cell call but regardless of the number it looks like the main number at my office is calling. Doesn’t even identify an inter-office call. These folks are straight up liars and cheats. They promised many things and delivered on zero. They still use dial 9 to get an outside line. This app doesn’t work. The desk phones look pretty but do not work well. Do not believe anything they tell you. They will promise you that the dial 9 to get an outside line is being fixed and it’s not. This app doesn’t work at all. All looks good in the demo but fails IRL. Worst phone provider in my 30 year IT career. Don’t do it.
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