Mitel Connect User Reviews

Mitel Connect
Mitel Connect
Mitel Networks Corporation

Top reviews

Poor performance

This app has never worked well. One of the biggest issues is the fact that it quits in the background. But since the most recent update, it is crashing like crazy and is useless.

Terrible app. Terrible support.

I am going on day 38 of this app not working throughout my organization. It will not make a TLS connection. We integrated this feature in March and it has worked a grand total of three weeks since then. Our vendor is a partner with Mitel and has escalated our case to “tier 3” with Mitel which has to be a joke because the last suggestion we got from Mitel engineers is to make sure the phones aren’t in low power mode! I am beyond frustrated. I wish I could go back in time and never integrate this piece of garbage into our phone system.
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Bugs/Glitches Galore

I can’t give it 1 star because it does function sometimes but it doesn’t deserve much more. This app is pretty bad. You’ll get phone calls pushed to your cell instead of the app. The app itself will have awful response times and provide phantom rings (physical phone stops ringing but app rings for like 10 more seconds). The app forgets how to control functions like placing a call on speaker. I’ve had users request taking home physical phones rather than deal with the app. Functionality is there, reliability is not.
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iPhone 12 Pro

Disconnects when app is in the background and brought back to the foreground, it’s unable to reconnect either over wifi or cell data. Force closing the app and reopening often restores the connection but all the time. Please fix on your next build release.

Shameless

This app and company is being used as a shameless way for my organization to force employees to use their personal cell phones as business lines. Now my company can choose not to give me a cell phone or a desk phone and force me to make all my calls from a computer or my own personal cell using this app. NOT OK! Doesn’t work when internet is down ! Hope I don’t have an emergency or a power outage!
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App does not stay connected in background

App loses connection to server when left running in background. This then pushes calls over the cellular network and not through the app

Useless

Totally worthless app and making me regret our decision to bring in new Mitel VOIP phone system at our company. Wish we went with AVAYA. App doesn’t work more than it does work and requires constant hard resets on phone, uninstalling/reinstalling app or a lot of cursing at your phone/prayer when those steps fail.

Mitel needs to support this way better considering it’s a big selling feature for their service. I’m tired of hearing “incoming enterprise call. Press any button to connect” and I’m left guessing at whose calling vs it having the persons name or number appear correctly.
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Crashes on launch

Stopped working and now crashes on launch. Re-install hasn’t fixed the issue.

Useless

Not user friendly, calls doesn’t connect most of the times

Doesn’t connect, recent changes stopped it from working

The app worked okay before, but it at least worked. Now, I cannot login. It stays on “retrieving user info” and it never logs me in. The app is unusable and performance is worse than before. Please fix the app. My phone also is NEVER notified of incoming calls. I either miss them or my laptop receives the call. I open the app and it shows I’m logged in. Is this a timeout issue where Apple stops the background usage? Because all my settings seem to be correct and notifications are on. Once again, missing important calls and app doesn’t even work.
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