Leave a Review IdentityForce
A scam, do not download or sign up
I signed up for the free trial for a background check for an apartment and when I went to cancel a day after, their website kept giving me an error message. I tried a couple days later, still not working. I called over the weekend and was told that department was unavailable on weekends and someone would get back to me, I never got that call. sent an email via their message form and I got a reply and was told I needed to call their customer service line again. I called today and spent 15 minutes on hold, being bounced from line to line as the hold music kept changing and the automated “someone will be with you shortly” message came on. I’m not sure why it took so long as, with only 450 reviews, there cannot be that many people calling all at once. Once I got to speak to a person, she somehow got my information from just my first and last name then asked for an email to send the cancellation confirmation. I asked to her to stay on the line until I received the confirmation email and she hung up, and what a surprise, I have not received the email confirmation.Show lessDon’t buy it!
It’s not at all what I expected. You’ll get a lot more for free with Experian service. Tried to cancel it. It won’t let me do it on this app. Tried logging in on the website, but it didn’t accept the password. Tried resetting it. I know I gave the correct answers but it failed. When I called, they asked for my name and phone number and that somebody will call me after 8 am. I don’t know about others, but I gotta work during normal business hours and I can’t use my phone on the job. This is what I get for falling for another one of those pretty scams out there. Probably will have to go through my bank and report credit card fraud or something just to cancel this useless thing!Show lessDeveloper Response
Thank you for your feedback. We are sorry for this experience. Our teams are working to deliver the world-class member experience we are known for. Maybe, in the future we can earn your business back as every member is important to our team and every member matters.Useless
Despite paying £130 and setting up an account the app doesn’t allow any login and identity force will only deal with queries over the phone! Fine if you’re in America but not in the uk. Very annoyed that I can’t get this resolved and that customer support is so lacking