Lock & Alert puts you in charge of who can access your Equifax credit report, with certain exceptions.¹ Lock or unlock your Equifax credit report with just a simple click or swipe, and we’ll alert you each time your Equifax credit report is locked or unlocked.
Lock & Alert is free for U.S. consumers.
Lock your Equifax credit report to help better protect against identity theft.
Applying for credit? Open the app, and unlock with one simple swipe or click. Then simply swipe or click again to lock when you're done.
We'll alert you each time your Equifax credit report is locked or unlocked.
Having trouble or need a quick answer while using the app? Visit the Support tab in the app to find the answers to frequently asked questions, or to contact customer service.
Sign in to the Lock & Alert app using Touch ID, Face ID, or enter your user name and password.
Note: Lock & Alert and myEquifax use separate accounts. Your Lock & Alert credentials would be different from your myEquifax username and password, unless you registered with the same username and password for both. If this is your first time using Lock & Alert, please choose “Sign up”.
¹ Locking your Equifax credit report will prevent access to it by certain third parties. Locking your Equifax credit report will not prevent access to your credit report at any other credit reporting agency. Entities that may still have access to your Equifax credit report include: companies like Equifax Consumer Services LLC, which provide you with access to your credit report or credit score, or monitor your credit report as part of a subscription or similar service; companies that provide you with a copy of your credit report or credit score, upon your request; federal, state and local government agencies and courts in certain circumstances; companies using the information in connection with the underwriting of insurance, or for employment, tenant or background screening purposes; companies that have a current account or relationship with you, and collection agencies acting on behalf of those whom you owe; companies that authenticate a consumer's identity for purposes other than granting credit, or for investigating or preventing actual or potential fraud; and companies that wish to make pre-approved offers of credit or insurance to you. To opt out of such pre-approved offers, visit www.optoutprescreen.com.
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What's New in Lock & Alert
2.9.3
August 23, 2024
Minor bug fixes. Please update your app to the latest version (v2.9.3) or enable automatic updates to keep using Lock & Alert. Thanks for using Lock & Alert!
I’ll echo what others have written. The log-in function on this app is a mess. I created an account on-line after having issues creating through the app. Was able to navigate on my desk top. Tried to use the mobile app, and could not log on after receiving an error message that my password doesn’t match my user email. No issues logging in on desk top.
It’s negligent (if not grossly negligent) to have this dysfunctional of an app from a company responsible for the credit scores of millions. It’s even more of an issue because it keeps users from being able to freeze credit reports easily. If the past is any measure, the only response will be the same auto-response on other reviews with no real change. I hope I’m wrong.
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Response from developer
Thank you for your feedback regarding your Lock & Alert app experience. We will include it in our continuous improvement process. It is always our goal to provide helpful and courteous service to consumers. If you have additional questions or require further assistance regarding Lock & Alert services, please feel free to contact our consumer care department at at 1-888-378-4329 9am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday or visit https://bit.ly/EquifaxCare. We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team