Broken log-in function
It’s negligent (if not grossly negligent) to have this dysfunctional of an app from a company responsible for the credit scores of millions. It’s even more of an issue because it keeps users from being able to freeze credit reports easily. If the past is any measure, the only response will be the same auto-response on other reviews with no real change. I hope I’m wrong.
Response from developer
Thank you for your feedback regarding your Lock & Alert app experience. We will include it in our continuous improvement process. It is always our goal to provide helpful and courteous service to consumers. If you have additional questions or require further assistance regarding Lock & Alert services, please feel free to contact our consumer care department at at 1-888-378-4329 9am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday or visit https://bit.ly/EquifaxCare. We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team
Unusable
It’s shocking that a company like Equifax, especially given their history with data breaches, can’t even get the basics right. Being unable to freeze my credit when it’s supposed to be one of their critical services is unacceptable. This company should be ashamed of itself. Equifax, do better. This is a complete failure, and people deserve better security and functionality when it comes to their sensitive financial data.
Response from developer
Thank you for your feedback regarding your Lock & Alert app experience. We will include it in our continuous improvement process. It is always our goal to provide helpful and courteous service to consumers. If you have additional questions or require further assistance regarding Lock & Alert services, please feel free to contact our consumer care department at at 1-888-378-4329 9am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday or visit https://bit.ly/EquifaxCare. We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team
Does what it needs, with caveats…
The signup process in the app is buggy as well. The captcha doesn’t work right on mobile, and I had to sign up at their website, and then log into the app. This app just feels very underbaked.
Response from developer
Thank you for your feedback regarding your Lock & Alert app experience. We will include it in our continuous improvement process. It is always our goal to provide helpful and courteous service to consumers. If you have additional questions or require further assistance regarding Lock & Alert services, please feel free to contact our consumer care department at at 1-888-378-4329 9am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday or visit https://bit.ly/EquifaxCare. We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team
It just doesn't work
With the recent leak exposing everyone’s ssn & other info, everyone’s credit should be automatically frozen as the default, and security codes sent to only temporarily lift it for approved credit inquiries.
Response from developer
Thank you for your feedback regarding your Lock & Alert app experience. We will include it in our continuous improvement process. It is always our goal to provide helpful and courteous service to consumers. If you have additional questions or require further assistance regarding Lock & Alert services, please feel free to contact our consumer care department at at 1-888-378-4329 9am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday or visit https://bit.ly/EquifaxCare. We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team
I Agree With The Others — UPDATE!!
Original Review:
Sadly, I have to agree with the other disappointed reviewers. I prefer to use apps vs websites but I decided to register on the website and once confirmed I signed in and looked for a Download Our App or Open in App button but there wasn’t one on the website. I downloaded the app anyway and attempted to sign in but got the same error message three times: the email address and/or password didn’t match, which is impossible seeing how I had literally just opened my account not five (5) minutes earlier. The majority of reviews here are NOT good at all and having experienced the same, I understand their frustration. This is a bad look Equifax but I believe in giving second chances so I’m going wait for a bit, at least through the trial period, and hope the Developers are working diligently to fix the log-in issue and any others that exist. Hopefully these bugs will be squashed soon!!!
Response from developer
Thank you for your feedback regarding your Lock & Alert app experience. We will include it in our continuous improvement process. It is always our goal to provide helpful and courteous service to consumers. If you have additional questions or require further assistance regarding Lock & Alert services, please feel free to contact our consumer care department at at 1-888-378-4329 9am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday or visit https://bit.ly/EquifaxCare. We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team
Nope
Came on and read reviews (how do the developers not see the need to fix this thing) and found out I had to re-register like a new account on the app. No big deal… tried that. Get to the first page and enter my info then check the captcha box and click the big red button and nothing. No note, nothing missing. Just nothing. So I scroll back to the bottom to click the big red button again and then I get the error message that I have to do the captcha. But the captcha box is already checked and there’s nothing else to do. Closed the app. Did this several times over and over and I’m still no closer to creating an account on the app than I was when I started 4 hours ago. What a waste of time.
Guess I’ll delete this one and use the web page on this company and use the more convenient app for the other two.
Response from developer
Thank you for your feedback regarding your Lock & Alert app experience. We will include it in our continuous improvement process. It is always our goal to provide helpful and courteous service to consumers. If you have additional questions or require further assistance regarding Lock & Alert services, please feel free to contact our consumer care department at at 1-888-378-4329 9am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday or visit https://bit.ly/EquifaxCare. We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team
The best of the 3 (still terrible)
Response from developer
Thank you for taking the time to share your positive feedback regarding your Lock & Alert app experience. - Equifax Digital Care Team
No problems here!
Response from developer
Thank you for taking the time to share your positive feedback regarding your Lock & Alert app experience. - Equifax Digital Care Team
I Agree With The Others
Response from developer
Thank you for your feedback regarding your Lock & Alert app experience. We will include it in our continuous improvement process. It is always our goal to provide helpful and courteous service to consumers. If you have additional questions or require further assistance regarding Lock & Alert services, please feel free to contact our consumer care department at at 1-888-378-4329 9am to 9:00 pm (ET), Monday through Friday, and 9:00 am to 6:00 pm (ET), Saturday and Sunday or visit https://bit.ly/EquifaxCare. We sincerely apologize for any inconvenience this issue may have caused. - Equifax Digital Care Team
I didn’t have any issues
I didn’t want to write a review. But since the app is doing so bad in reviews and I didn’t have any problems, I felt like I had to do it lol.
Response from developer
Thank you for taking the time to share your positive feedback regarding your Lock & Alert app experience. - Equifax Digital Care Team
