Leave a Review IdentityForce
A scam, do not download or sign up
I signed up for the free trial for a background check for an apartment and when I went to cancel a day after, their website kept giving me an error message. I tried a couple days later, still not working. I called over the weekend and was told that department was unavailable on weekends and someone would get back to me, I never got that call. sent an email via their message form and I got a reply and was told I needed to call their customer service line again. I called today and spent 15 minutes on hold, being bounced from line to line as the hold music kept changing and the automated “someone will be with you shortly” message came on. I’m not sure why it took so long as, with only 450 reviews, there cannot be that many people calling all at once. Once I got to speak to a person, she somehow got my information from just my first and last name then asked for an email to send the cancellation confirmation. I asked to her to stay on the line until I received the confirmation email and she hung up, and what a surprise, I have not received the email confirmation.Show lessAD6977
Don’t buy it!
It’s not at all what I expected. You’ll get a lot more for free with Experian service. Tried to cancel it. It won’t let me do it on this app. Tried logging in on the website, but it didn’t accept the password. Tried resetting it. I know I gave the correct answers but it failed. When I called, they asked for my name and phone number and that somebody will call me after 8 am. I don’t know about others, but I gotta work during normal business hours and I can’t use my phone on the job. This is what I get for falling for another one of those pretty scams out there. Probably will have to go through my bank and report credit card fraud or something just to cancel this useless thing!Show lessved73rus
Developer Response
Thank you for your feedback. We are sorry for this experience. Our teams are working to deliver the world-class member experience we are known for. Maybe, in the future we can earn your business back as every member is important to our team and every member matters.Useless
Despite paying £130 and setting up an account the app doesn’t allow any login and identity force will only deal with queries over the phone! Fine if you’re in America but not in the uk. Very annoyed that I can’t get this resolved and that customer support is so lackingjeansenior
Beware: suspicious activity
I have unfortunately been a victim of this company. As soon as I created an IdentityForce account, I’ve suddenly had about 4 different individuals attempting to open credit cards or loans using my information. It’s quite the coincidence isn’t it? This may have been the biggest waste of money I have ever spent. Not only was it a waste, it appears as though the money I spent on creating an account is going to cost me even more in the near future, with all these individuals suddenly having access to my information from god knows where… I am not pointing fingers, but I will say it is quite suspicious that the app couldn’t have alerted me about the multiple credit inquires, $15,000 loan applications, etc., yet the app never fails to alert me that I have pulled a few dollars out of an ATM using my own card…. I did not need to pay $100 just to view my own ATM receipts. If I had to give this app a suggestion, it would be perform better background checks on your employees.Show lessphillipbrwn
Developer Response
Thank you for your feedback. We are sorry for this experience. We request you contact us at memberservices@identityforce.com for additional assistance.Awful
They responded to my first review and asked me to email Member Services since I've been locked out for a year, previously requested the account be canceled and WAS CHARGED AGAIN! So... I dutifully emailed member services AGAIN and, of course, haven't heard back. I imagine this service must work for some, but being unable to login since day 2 (a year ago!) and never receiving password reset messages or any response from member services and being charged EVERY YEAR is as big a flag as one can imagine.Show lessThe Fam i l y
(Update fixed) Alert notifications not updating
Developers fixed this issue so I upped the rating to 4 stars.
After archiving alerts in the app, the badge notification counter still shows the number of alerts.Choons Choons Choons
Minimal Features and no Landscape
Edited Review:
Upped the app rating to 3 stars. Noting that there are more features added since my original comment (which is good), but two annoyances and feature oversights persist.
1) Still no Landscape mode for iPad users. Really annoying.
2) They separate the email and password fields onto separate pages. This is really not convenient for modern users who have autofill enabled through their password managers. I screwed up my email address twice trying to authenticate because I couldn’t remember it. Can suffer through it on Desktop, but to keep that up on mobile isn’t UX friendly at all.
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Original Review:
Ok for accessing basic account info, but that’s about it. Can’t access my credit report data on the app, and there’s no landscape feature for iPad users. Suggestions - get landscape mode on this app and beef up the features so that it more closely aligns with your website. I use apps so that I don’t have to log into websites for the full and complete user experience. Thank you.Show lessE-Baus
Developer Response
Thank you for your feedback. We are working on updates and it should be available shortly. In the meantime, if you need any assistance please contact memberservices@identityforce.com.New app version feels like a downgrade
Don’t get me wrong, it wasn’t great before either, but at least when there was an alert, I could see what bank did the inquiry. With the new app, it alerts me that there is a new inquiry, but I can’t seem to find anywhere the source of the inquiry or whatever the alert is for. Not a very useful alert. Oh, and it includes a loooong url that I suppose you’re supposed to copy by hand with a pencil and paper and then manually type into your browser since the url is not hyperlinked and also cannot be selected and copied. Again not useful. Bring back the old app. At least it was minimally functional.Show lessBBozorg
Developer Response
Thank you for your feedback. Please update to the latest version of the app. If you need additional assistance, please contact memberservices@identityforce.com.Good service, terrible app
I love the monitoring service as I’ve received alerts about me doing things before, so I know that it works. However, every time I try to click on one of the monitoring alerts I just get a pop up notification saying “Server Error” and that I should try again later (USA iPhone 12 iOS 15.1.1). Been seeing it for months now and wish the devs would look into it. It’s almost definitely uncaught 500s somewhere.Show lessfjfjfkfkfkkffkf
Developer Response
Thank you for your feedback. We apologize for the inconvenience. We request you contact us at memberservices@identityforce.com to identify the alerts you are unable to view so our team can investigate.No confidence that my identity is being protected.
Customer service reps are hard to get ahold of, they are not dependable, and do not follow through with what they say they will. I spent two months waiting for IT to fix a “glitch”, after no improvement and not receiving all the benefits/protection of my plan I chose to cancel my service and switch to another identity protection service.Show lesssharanikole
