Leave a Review IdentityForce
Great Choice
Had a security concern and IF patiently and professionally worked with me. They also made a follow up call the next day to confirm things were still OK. AND, all of the agents I spoke with were right here in the U. S. and spoke very clear English!! WOW!Lockboss
Did a College Freshman in Computer Science create this?
For being a top of the line identity theft service, and the amount IF charge you would think they’re app would be top of the line?! But it is not! Grey pages with words. App doesn’t work! I keep having to reset my pin when I login because when I’m asked to enter my pin the app says it’s incorrect. I think I can recall the pin I entered after eight tries?!?! Because of this, I can’t set my VPN.
I’m supposed to be getting all these great identity saving services, but I can’t really access them because the app, when I can actually be allowed to access it, doesn’t show all of them to me.
Really …REALLY hoping this is updated and fixed or I’ll be going back to Norton.Show lessKa11M3Hyde
Developer Response
Thank you for your feedback. The issue has been resolved. Please try again. If you are still experiencing issues, we request you contact us at memberservices@identityforce.com so we can provide you with additional assistance.Best App ever!
I get the alerts instantly and when I open them, I get full details of the alerts. The customer service and agents were so patient and ready to assist with any questions I had. Simply the best service I received and a good value for your money! Thank you IdentityForce.hotlovy
App has become so tedious
App no longer recognizes my password. I am forced to change it every time I log in. Dash board no longer easy to see at a glance what’s going on. Now you have to dig into to it to find the info your looking for. And I haven’t gotten an alert of any kind since the first month I purchased the service. The updates on design have really just made the app so tedious.Show less6XBX
Network Trouble Try Again Later
I’ve been a subscriber for at least 3-4 years and now I’m shopping for a alternative.
Frustrating to get alerts and be unable to get access via the latest upgrade to their app. We get “we are having network difficulties, please try again later” error message again and again. Removed and reloaded app. Same error. Turned phone completely off and back on with no improvement. App and service have changed and at his point, not for the better vShow lessDavid131987
Developer Response
Thank you for your feedback. We apologize for the inconvenience. We want to investigate the issues you are experiencing with the app. Please contact us at memberservices@identityforce.com so our technology team can research.Pretty Good So Far
When I was trying to decide on an identity theft protection service a few weeks ago, I did a bit of research before deciding on IF. I was a little wary of all the tepid or outright bad reviews of the app portion of the service but ultimately decided that the actual id protection aspect of the service was strong enough to merit tolerating a mediocre app (also seemed all the top services had similarly poorly regarded apps).
Since starting the service, not only have I felt that the service provided by IF is rigorous and worth the cost but I feel the app does a pretty good job! Haven't run into any errors or problems with access. It links pretty conveniently and reliably to the most important parts of the service. It's admittedly a bit spare but I wouldn't expect much via the app and it mostly spares me the extra steps of logging in via a web browser.
I should mention that the app seems to perform a quick scan of my phone for any malignant programs when I log into the app. And apparently provides vpn capability as well though I haven't felt compelled to utilize this yet. My two cents ~Show lessparkger
Developer Response
Thank you very much for your feedback.Expert opinion
I am in law enforcement and I have worked numerous identity theft cases. I became a victim of identity theft recently I knew I should of went with Life Lock but I went with these guys. I am unable to get onto this platform and I have contacted the customer service who does not have any answers. Going on two days have not heard back from them. Also I can’t get on the website using my laptop. The password and email are correct. Horrible service go with a different company.Show less46juice
Sorry gang, need to cancel.
I signed up for identity force by the recommendation from Slimware. Not only bad reviews, server errors, online timeouts, and slow server problems are the reason for the cancellation, it’s because I went into the commitment to your service blind and trusted you to be efficient and worthy of my most personal data. In turn, I must also now (unfortunately) find an alternative for Slimware, whom recommended you in the first place. Sorry gang, wish I had some good news to share.Show lessjoeeatonwhatashittysitethisis
New Platform
Identity Force changed their platform and revised the program. The revised program is not wotking well with my iPhone and iPad. Alerts show up on the screen and the program freezes. I cannot use the app on there devices. When I go to the web and sign up on my computer, the program seems to be working except for the alerts. I am receiving notifications of new alerts on my phone and when I go to the site there are no alerts. These problems have been going on since mid June 2021.Show lessNorhelp
Server errors
This app and service don’t seem worth it to me. There’s very little customer education on fraud and theft protocols and what to do if something happens, and also the app rarely works to let me in. “Server error, try again later”.
Fix your app, and better-inform your customers of what each in-app or email alert means, and perhaps I won’t be canceling my membership and looking for a new ID theft protection plan soon.Show lessklipp86
