Leave a Review IdentityForce
Problems with the iPhone X upgrade
One year since I wrote:
“Points for doing the upgrade but unfortunately it doesn’t seem to work right… I’m having trouble navigating between the screens because the navigation controls are conflicting with the iOS menu bar items”
And same problems remain...also I have to click twice on an alert to clear it. I don’t understand why seemingly simple issues can’t be fixed.Show lesssgmiller
A pain to login and use
Touch ID has never worked. The only thing I ever receive are notifications for sex offenders. I am notified of any credit score or report changes from my credit card companies before they appear in identity force, so I am not really sure what I am paying for.Keoni89074
Service & App Mediocre
The service doesn’t alert you as fast as other credit monitoring services do. Alerts are about 24 hours delayed from when an event takes place. In addition, the app is really slooowwww and FaceID has NEVER worked no matter what I try. Still on the fence about staying with Identity Force. Hoping they get better or I’ll jump ship when something better comes along.Show lessSilentVirtue
New app not good
Later version of dashboard not as good as the 2017 layout AND information. My account in 2017 seemed to provide so much more, and this new App makes it VERY difficult to find information. The app guidance says to go to "My Services" to reset the fraud alert, but there is no "My Services"!!!!!
Need to update the guidance to match the app so we can actually get the information out of the app we are paying for.
Update September 2018 - Still one star. Touch ID does not work. Won’t even scan finger. Layout still not very intuitive either. Just bring back the 2017 version please.Show lessJomigo
Superior Service, Lackluster App.
I have been with IdentityForce for quite some time, before they incorporated an application with their highest paid plan for credit monitoring.
The new revamp of the web service with the new streamlined dashboard is great however they have failed to bring that same commitment and simplicity to their application.
The functionality of the app is basically nonexistent. It’s just a window into the service, so you can only monitor the minimal service, IE Alerts and Credit scores.Show lessB33R4NG
Credit scores not updating
My credit scores haven’t been updated since February. Why? And there doesn’t seem to be any obvious way to refresh to get updated scores. Very frustrating! Why am I paying for this garbage service when I can just get my credit scores for free with many credit card apps? If this is not fixed very soon, I will be canceling. Also, please make the app more user friendly. People are paying their hard earned money for this service after all. The app needs to be redesigned. Management at Identity Force have a lot of work to do to improve this app!Show lessb0bbleHead77
Face ID fails, app slow to respond
I like that I should have the ability to view my alerts on my phone. Except the FaceID doesn’t work regardless how many times I reset it.
Once I’m in a message, the app is very slow to respond to exit out of the message.
This app used to work well. I’m not sure what changed - it’s a hassle to use it now. Not what I want in an app that is alerting me to financial activity.Show lessTXQuigs
Too many “server error” messages.
I like having the Identity Force service but am not sure I am getting what I paid for exactly when the app doesn’t work correctly about 1/3 of the time. I get alerts for financial data but when I click to open them the screen just goes white and I end up having to close the app. When I reopen it I get a “server error” and “try again later” message. I’m never actually able to see these alerts on the app, I have to sign into the website. It’s an inconvenience and I expected more from the quality work that I know Identity Force does provide. Hope it improves soon.Show lessForce Ten
App doesn’t work well
I got the alert, opened the app, clicked on the highlighted link and there was nothing there but a blank page. Closed it, checked back later and it was the same way. I did this repeatedly. Same outcome. I deleted the app and went through the log-in and the same problem occurred. Worse, every time I open the app now, it’s still stuck on the blank page. So, why not give it a total failing grade? This is a new problem. Before this, I loved the app. I’m hoping this low rating will stir someone to fix the app so that I might return and raise the rating.Show lessPearly Lace
Simple enough to use the app on iPhone
Website program has more features and iPhone app has fewer features but enough to alert you to investigate full website program. After all, when you get too much stuff on even an iPhone 6S Plus or the be iPhone X screen it looks cluttered, small type, and hard to read.SuperRockinDoc
