The app will not complete final step
Big BUMMER
The geo-fence needs some serious fixing too. That’s what I was looking forward to most & reason why I chose linear over liftmaster . I operate on Apple platform (iOS) & if my phone is unlocked it will open and shut per the geofence pretty much 3 of 4 times. But when phone is locked I will still get notification about it closing/opening but physically it will not do it.
Lastly , the fact that they advertise this to work with smartphones almost seems like a blatant lie. Cannot get this to work or recognize with my google home. If you look in manuals you will not find solutions as well. If you google your problems you find many , with the same problem and frustration as well. Make this more user friendly and make it work with smart homes (Google and Alexa).
These three major problem are enough to drive you bonkers. And today trying to let contractors in I could not. Might have been the last straw for me and may be switching over to Lift master !
Response from developer
Hello Trevon, We apologize for any issues you are experiencing. If you are seeing that you are having issues connecting to Linear, please try killing the app completely before re-opening the app, thus establishing a new connection. Additionally for Geo-fence, we suggest that you expand your geofence trigger circle to at least 80 meters. Also please check that you've enabled "Location" permissions to "Always".
Security Flaw. Fix this app and your infrastructure
The fact that this app will allow you to try and open/close the garage, even when Linear’s servers aren’t functioning properly (so it tells you), it then stores your open/close requests in a queue for a later time when things are back up and connected. What does this mean? If you try and open your garage door then, it will do nothing at that moment and then resort to opening the garage at a time later (day maybe when you are no longer home or even god forbid asleep at night). This is a HUGE security flaw. It’s unbelievable they can legally ship this app in this state.
Response from developer
Hello wesprs, If you are seeing that you have issues connecting to Linear servers, the best thing to do is to kill the app and attempt re-launching it to establish a new connection. Please dont be alarmed. If you kill the app, the your door operation is wiped completely, therefore no operation is queued for execution.
Doesn’t work
Ever since the new ios update it will not work.
Walls stations light flashes purple, no trouble shooting available and the app will not log in
Overrated
Need to get with the times
Edit: netgear after hours of troubleshooting gave up and said it was on linear’s end and couldn’t be done. Linear said it couldn’t be done with a mesh router. But this high school graduate who was not willing to give up was able to get it to work on not just one of their apps but both of their apps. I tried pairing my iPhone to the wall plate probably close to 40 times and on the last time a pop-up came up that said “you have successfully Connected to the access point”. This had NEVER popped up before. NEVER!!!!! Everything has worked fine since. The garage door is on 2.4 GHz and my phone is on 5 GHz. I even turned the Wi-Fi off on my iPhone and went to LTE and the garage door still works as if I was away from home. And I did the same testing with my iPad Air and it works fine too.
WORST APP EVER
It literally took 27 tries to connect the wall unit to my phone. Though it already had a WiFi connection, it would only let me go so far before it would log me out (yes, I had the Keep me logged in option activated) and I had to start the whole process over again which included establishing WiFi connection AGAIN. Finally got it connected but it rarely actually works. Constantly has to log me back in or it can’t find a connection. Which defeats the purpose entirely. Sooooo frustrated and sorry I chose a company that installs these openers. Which are very quiet btw. At least there’s that.
If You Need This App You Are Screwed
Response from developer
Hello GrampaTechie, We apologize for any issues you encountered while using our Linear Smart Garage App. Please, if in the future you require any assistance, you can reach us directly at 1-800-543-1236, where one of our application techs would be more than happy to with you. Thank you.
New Garage Door and Best Opener
Works okay
Pro tip: if you need to setup more than one door, it seems to be necessary to quit the app and restart it each time. After that, success.
Note to developers: couldn't you somehow make the doors share the home WiFi rather than asking me to reselect it and re-enter the password each time? It would be quite the house that has multiple doors all on different networks!
Response from developer
Hello CGodkin, We are happy to hear that you were able to successfully set up your Garage doors. We have considered your query and will look into possible implementation if possible. Thank you.