JennM
This a review for the APP. If I could give negative stars, it would be at least negative 5. I keep seeing the “developer response” and honestly, they just seem to not care. “Please reach out, blah, blah”. I HAVE reached out MANY times. Why even bother to have an app that constantly crashes? I count at least 3-4 crashes before I can read anything on the app. Then I’ll be able to navigate to one more story, before it crashes again. This happens over and over and over. I do NOT have a regular computer to use, and I’m sure I’m not the only person in the world without. I try on Safari with your website, but that too, is a nightmare, especially during the sales. Also, stop promoting an app that is so bad, just fix it, instead of shelling out all the cash for the new commercials, fix the app for your CURRENT customers who have already paid you! I see many other reviews and I get why people are angry, just feel glad I’m not the only one. Been annual for over a year. There is a lot that needs fixing for me to re-up next time. Sad that I just had to get used to my boxes not arriving for a very long time, especially for many products I can literally go out, same day, and pick up at a couple stores, we all know the ones, sometimes for less money and less hassle. Just fix the app. Tired of missing out on things because YOUR app does not work!!
UPDATE: Doesn’t seem this rating is being allowed to even go through.
UPDATE: Doesn’t seem this rating is being allowed to even go through.
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Response from developer
Hi there! We are so sorry to hear about your experience and take your feedback to heart. This is not the experience we want you to have, and we’d love to turn it around for you! Have you tried logging out, clearing cache/cookies, and then logging back in or deleting and re-installing the app? We also suggest checking your wifi connection and making sure the app is updated to the latest version. This should help! We want to help resolve any issues you are experiencing, so please email us at vip@fabfitfun.com, so we can fully take care of this for you! We look forward to hearing from you!
Was expecting a bit better
I was excited to use the app but every time I click on the head icon up in the top left corner, it kicks me out and closes.
Please fix this issue so that I could use and enjoy the app, please
Please fix this issue so that I could use and enjoy the app, please
Love the service, app almost never works
I’ve been using FabFitFun for about a year and a half and the last couple months the app has barely been working on my iPhone 11. My iPhone is up to date and so is my app. The main screen of the app will load, but when I navigate to other things like the edit and add-on sales, they will never load. I also just tried to look at my customization spoiler and that won’t load either. It will load on my iPad, but it’s very frustrating that it doesn’t work on my iPhone. Please fix these bugs.
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app crashes or is unresponsive
My review is on the application itself & not the company. FabFitFun is a great subscription box & I just renewed for another year. Yes, you can purchase deeply discounted items from the store.
My issue is with the application & website. There never seem a time when the FabFitFun application & the website on Safari on my phone. Application crashes, never seems to match what’s on the Safari webpage.
FabFitFun website is super slow, scrolling through products takes a few minutes to load. Even if connect through WiFi and cellular the data still takes a while to load on Safari.
On the settings for Safari & FabFitFun app, I have done the following with no success:
cleared the cache from settings
uninstalled the application
then downloaded application
iCloud is backed up
tested FabFitFun (application & Safari) with either just WiFi on or just with cellular.
only use the application & Safari around 1am because I’m an insomniac (PTSD).
I have a 512GB phone with 2TB iCloud space. I am constantly checking for updates but the issue still hasn’t been resolved on my end.
Sometimes I give up on my phone and use my Windows desktop with better success.
iPhone 11 ProMax
512GB
2TB iCloud
4G LTE (I think 5G is unavailable for my phone.)
My issue is with the application & website. There never seem a time when the FabFitFun application & the website on Safari on my phone. Application crashes, never seems to match what’s on the Safari webpage.
FabFitFun website is super slow, scrolling through products takes a few minutes to load. Even if connect through WiFi and cellular the data still takes a while to load on Safari.
On the settings for Safari & FabFitFun app, I have done the following with no success:
cleared the cache from settings
uninstalled the application
then downloaded application
iCloud is backed up
tested FabFitFun (application & Safari) with either just WiFi on or just with cellular.
only use the application & Safari around 1am because I’m an insomniac (PTSD).
I have a 512GB phone with 2TB iCloud space. I am constantly checking for updates but the issue still hasn’t been resolved on my end.
Sometimes I give up on my phone and use my Windows desktop with better success.
iPhone 11 ProMax
512GB
2TB iCloud
4G LTE (I think 5G is unavailable for my phone.)
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Response from developer
Hi there! We are so sorry to hear about your experience. Please know this is not the intended use, and we have flagged this to our internal team. We are working on fixing this asap!
App not working
I can never get it to work properly. It’s hard to sign in. The billing won’t show past orders, just a weird stretched out list saying item invoiced or something but no item description.. also the place you put the cc info has a completely invisible font so you can’t see what numbers you’re typing, and it absolutely will not load the summer sale for some reason. The boxes are either absolutely awesome or meh. I enjoy the subscription, but I don’t understand why the app has so many obvious issues that could be fixed. It has kept me from completing orders and even viewing things.
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Don’t like
Haven’t even explored the app yet and I hate it. I need glasses to read and have my text siz at about midway on my ipad. Had to have it all the way down before I could view this app properly. And even though I could view it on landscape, I could really only see everything on portrait. Not happy with it at all. Will stick to the website, thanks.
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App issues
When you click on shop or box the app bumps you out is there a fix?
YES!!
I absolutely love FabFitFun the boxes are great, the products high quality, the customer service is quick, the staff are knowledgeable and friendly, such variety of products to choose from and so many discounted prices. There’s a friendly community and products for every occasion. Best subscription box ever!
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Loads of options
I’ve been receiving boxes from fab fit fun for over two years now and I am just so pleased. Fab fit fun has a large community of individuals that come together to help make these boxes more personalized. Just recently they made even more changes to these boxes that you receive. I love the option to add on more products. I also really enjoy that I can purchase more boxes to share with my family and friends as these are fun gifts to receive!
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This app doesn’t work for me
This is just a review of the app. I am able to login on the fff website and everything works just fine. For whatever reason, when I login on the app, none of my information is there (no record of my membership even though I’m using the same login + people). I reached out to to support and they told me that I shouldn’t use the app and that I should just login on the Chrome browser on my computer. Very odd response. So maybe I’ll try the app again later depending on how I like fff overall - I’m a new user so I’m still on the fence giver my first customer support experience. I deleted the app for now.
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