Leave a Review 10,000 Steps
Problems
Can’t sign up in the appDale M8451
Developer Response
Hi Dale, please contact our team at 10000steps@cqu.edu.au with more details on this issue so we can assist you further. Thank you, 10,000 Steps Team.Can’t sign up
It doesn’t respond when I submit my info to sign up. No error messages, so I have no idea why it won’t proceed.Apie-ness
Developer Response
Hi Apie-ness, we would recommend contacting our team directly by email to 10000steps@cqu.edu.au if you have any issues signing up or logging in so we can assist you and resolve the issue as soon as possible. Thank you, 10,000 Steps Team.Great app
I really like this app, however it would be key if the app could implement automatically refresh of activity rather than users having to pull down the screen. The reason I would like this feature this is that I noticed my team members scores are not updated frequently despite them training daily, thus making competitions feel less competitive.Show lessMr_8701
Developer Response
Hi there, thank you for your feedback. We will certainly take this into consideration for future developments.Terrible
App freezes up on signup screen and goes no further!Henri2u3
Developer Response
Hi there, we are sorry to hear that you have experienced this issue. We would recommend closing the app completely and re-trying. If you are still experiencing this issue please email our team on 10000steps@cqu.edu.au so we can provide further assistance and investigate the issue. Thank you, 10,000 Steps Team.Can’t sign up
Can’t actually sign up. Keeps saying you have to pick a state in Australia even if you didn’t select that as a countryLucy.94.berry
Easy to use - love the update.
Love how easy it is to add my steps and minutes of activity. The new layout is great, really enjoy the monthly challenges.Cindy_lee86
Developer Response
Hi Cindy_lee86, thank you for your positive review. We are so happy to hear that you find it easy to add your steps and activity through the app. :) 10,000 Steps TeamWon’t upload garmin or do anything
Won’t upload steps from garmin and wants me to manually enter my logs daily. No thank you I do t have time to do that! I just want to press a button that syncs and uploads. Why change that factor in the update, why go backwards? Makes no sense!!Not garmin happy
Developer Response
Hi there, we are sorry to hear that your Garmin has disconnected. This is an issue on Garmin's end and is not related to the new app release. We have been finding that the syncing is intermittent and will hopefully we resolved soon. If you need further support, please email our team at 10000steps@cqu.edu.au. Thank you, 10,000 Steps Team.Syncing
Was good. Now won’t sync with Garmin.Mefiythfdarthjk
Developer Response
Hi there, we are sorry to hear that you are experiencing issues syncing with Garmin. This is an issue on Garmin's end and is not related to the new app release. We would recommend manually entering your steps in the meantime until this issue is resolved. If you need further information, please email our team at 10000steps@cqu.edu.au. Thank you, 10,000 Steps Team.Feeling motivated
LOVE the new app! Looks great, easy to navigate and has definitely motivated me to move more. Love being able to set in-app reminders for myself too. Thank you 10,000 Steps!Little Miss Rebel Rouser
Developer Response
Hi Little Miss Rebel Rouser, thank you for leaving us a review. We are so glad to hear that you love the new app and are finding it easy to navigate. We hope that it continues to boost your motivation and keep your healthy habits on track! 10,000 Steps Team.Much better
Significantly improved since last years challenge. Apple health sync is great. Though I think it’s over-counting my steps, despite syncing from apple health. There’s no real settings to play with, so I don’t see how or why it could be, but it’s often close to double my step count! I worry that many of the challenge participants are going to have massively inflated step counts!
Developer response to this bug is to fiddle with settings rather than just fix the app to not double count. This is a worry. ):Show lessthe-frog
Developer Response
Hi by the-frog, thank you for your feedback! We are glad to hear that integration with Apple Health is helpful. We are aware that steps can be duplicated if your Motion & Fitness Settings allowing steps from the Apple Health app itself to also be imported in addition to those counted by your device causing a high step count. This can be disabled in iOS devices in Settings >Privacy > Motion and Fitness. If you have any further questions, please contact our team at 10000steps@cqu.edu.au. Thank you, 10,000 Steps Team.
