Much better
Developer response to this bug is to fiddle with settings rather than just fix the app to not double count. This is a worry. ):
Response from developer
Hi by the-frog, thank you for your feedback! We are glad to hear that integration with Apple Health is helpful. We are aware that steps can be duplicated if your Motion & Fitness Settings allowing steps from the Apple Health app itself to also be imported in addition to those counted by your device causing a high step count. This can be disabled in iOS devices in Settings >Privacy > Motion and Fitness. If you have any further questions, please contact our team at 10000steps@cqu.edu.au. Thank you, 10,000 Steps Team.
Unable to log into the app
Response from developer
Hi there, we are sorry to hear that you are having troubles logging in. You may need to delete the app and re-install. In regards to connecting with Apple Health, the integration will need to be set up under Integrations (more information is provided here: https://www.10000steps.org.au/support/10000-steps-app/connecting-apple-health/) . If you need any further support please contact our team on 10000steps@cqu.edu. Thank you, 10,000 Steps Team.
Needs work
Response from developer
Hi Ddfm1_12, thank you for your feedback. We are sorry to hear that you were unable to view your steps for Monday 3ed October on the mobile app. This glitch was due to daylight savings, but rest assured that you can still enter and save steps on the website for this day. In regards to your steps being overcounted, your steps may be being imported from the Apple Health app as well as your device. This can be disabled in iOS devices in Settings >Privacy > Motion and Fitness. If you have any further questions, please contact our team at 10000steps@cqu.edu.au. Thank you, 10,000 Steps Team.
Outdated
Response from developer
Hi Je$ic@!!!, we are glad to hear that you like the website and we appreciate your feedback. We are currently working on an updated version of the app which should be released in the coming months. 10,000 Steps Team
Over reporting steps
This feature doesn’t work well at all.
Behind the times
Installed, logged in, deleted app…
Response from developer
Hi tonton378, thank you for your feedback. Integration with Apple Health is now live in version 4.8.4. We will certainly consider your feedback and do our best to make improvements if the resources become available in the future. 10,000 Steps Team.
Can’t even login!!!
I just downloaded this app and the login screen doesn’t allow me to log in once I’ve submitted password and email address. All it does is take me to me saved passwords and I don’t want to save the password. Really annoying!
Response from developer
Hi Hell Mac, thank you for your feedback and we are sorry to hear that you were having issues logging in. If you need any assistance in the future, please contact our team directly and we will be able to assist you. The 10,000 Steps Team.
Disappointing
Response from developer
Hi! Thank you for taking the time to leave us a review, and we are sorry to hear that you were experiencing issues logging in. We will follow up the issue you mentioned with our developer to ensure the login functions correctly. The 10,000 Steps Team.
Bug fix
Thanks
Response from developer
Hi postscrip! Thank you very for letting us know, we appreciate the feedback :). 10,000 Steps team.
Syncing
Response from developer
Hi djlen_ny, we have just released a new version (4.8.4) which syncs with Apple Health. As we are not for profit, we have not previously had the resources to make this much wanted upgrade in the past. It is up to each individual to record their steps as accurately as possible and we need to allow for participants who do not have trackers or would like to amend their steps to input manually. We encourage our members to move in ways that they enjoy, which doesn't always equal steps. 10,000 Steps Team.
