Leave a Review 10,000 Steps
Unable to log into the app
I am unable to log in via the app but can log in via a link in the email. However unable to syn the apple health app with 10,000 steps app. I have a iPhone 14 pro max. Very frustrating to say the leastMy iPhone 14Max Pro
Developer Response
Hi there, we are sorry to hear that you are having troubles logging in. You may need to delete the app and re-install. In regards to connecting with Apple Health, the integration will need to be set up under Integrations (more information is provided here: https://www.10000steps.org.au/support/10000-steps-app/connecting-apple-health/) . If you need any further support please contact our team on 10000steps@cqu.edu. Thank you, 10,000 Steps Team.Needs work
Pretty much doesn’t work. Seriously overcounts steps despite being synced with apple health. Loses days, for example it’s currently Monday 3rd October and my ‘yesterday’ is for Saturday 1stDdfm1_12
Developer Response
Hi Ddfm1_12, thank you for your feedback. We are sorry to hear that you were unable to view your steps for Monday 3ed October on the mobile app. This glitch was due to daylight savings, but rest assured that you can still enter and save steps on the website for this day. In regards to your steps being overcounted, your steps may be being imported from the Apple Health app as well as your device. This can be disabled in iOS devices in Settings >Privacy > Motion and Fitness. If you have any further questions, please contact our team at 10000steps@cqu.edu.au. Thank you, 10,000 Steps Team.Outdated
The website is great, however this app is sooo outdated. Looks like it’s still meant for an iPhone 4 screen.. also there needs to be more options for it to connect to other devices.Je$$ic@!!!
Developer Response
Hi Je$ic@!!!, we are glad to hear that you like the website and we appreciate your feedback. We are currently working on an updated version of the app which should be released in the coming months. 10,000 Steps TeamOver reporting steps
I have used the new function to allow this app to connect with my apple health app to access the step data. However it is recording a number significantly higher than my apple health step counter. There’s no correlation at all between the numbers on the two apps.
This feature doesn’t work well at all.Show lessHugo Cat 2021
Behind the times
The app isn’t optimised for latest generation devices, no biometric login, can’t sync with Apple health, the app has a outdated aesthetic and seems as though no one has updated the app in a long time.
Installed, logged in, deleted app…tonton378
Developer Response
Hi tonton378, thank you for your feedback. Integration with Apple Health is now live in version 4.8.4. We will certainly consider your feedback and do our best to make improvements if the resources become available in the future. 10,000 Steps Team.Can’t even login!!!
Hi,
I just downloaded this app and the login screen doesn’t allow me to log in once I’ve submitted password and email address. All it does is take me to me saved passwords and I don’t want to save the password. Really annoying!Hell Mac
Developer Response
Hi Hell Mac, thank you for your feedback and we are sorry to hear that you were having issues logging in. If you need any assistance in the future, please contact our team directly and we will be able to assist you. The 10,000 Steps Team.Disappointing
Very ordinary App, takes three or four goes to sign in using password. Then keyboard doesn’t disappear so you can’t tap on the sign button as it is in the way. Have deleted App.OneStar Review
Developer Response
Hi! Thank you for taking the time to leave us a review, and we are sorry to hear that you were experiencing issues logging in. We will follow up the issue you mentioned with our developer to ensure the login functions correctly. The 10,000 Steps Team.Bug fix
Thank you for fixing the monthly graph it now works like it did about a year ago 😊 good work
Thankspostscrip
Developer Response
Hi postscrip! Thank you very for letting us know, we appreciate the feedback :). 10,000 Steps team.Syncing
Why doesn’t this sync with the iPhone Health app?? It makes no sense to enter steps manually, and scoring physical activity as steps is ridiculous. The site is all about steps, count steps - or if you want to record physical activity, then use the heart rate monitor to sync that activity as well. There should be no manual input, as whenever there is, figures get fudged...Show lessdjlen_ny
Developer Response
Hi djlen_ny, we have just released a new version (4.8.4) which syncs with Apple Health. As we are not for profit, we have not previously had the resources to make this much wanted upgrade in the past. It is up to each individual to record their steps as accurately as possible and we need to allow for participants who do not have trackers or would like to amend their steps to input manually. We encourage our members to move in ways that they enjoy, which doesn't always equal steps. 10,000 Steps Team.Why not sync with health data?
Great idea... but why make us manually enter steps? This can be taken directly from health data! No point using the app when you have to do the exact same thing as the website.bnhrvy
Developer Response
Hi bnhrvy, our latest version 4.8.4 now allows integration with Apple Health. The app is simply another platform allowing the entry of steps by members who may not have access to a computer on a regular basis. The 10,000 Steps Team.
