Medtronic lol
Welp, it’s been 2 years. Redownloaded the app and still doesn’t work. Since Medtronic are making apps now for their devices and their devices work about 20% of the time, you know the answer of “wonder if this will work”
So slow to get updates
The app supporter’s are extremely slow to get updates to the app to stay up to date with the iOS software.
What you’re doing is wrong
I don’t understand why a company would abandon its own medical device product and leave it without support. I’ve been in dire need to connect this sensor to my phone and it is IMPOSSIBLE because this app will not allow me to connect to my device, maybe because it’s older or whatever but we’re talking about someone’s health and your app fails to deliver what it promises
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Response from developer
We appreciate you reaching out and apologize for any inconvenience. You can view a full list of compatible smartphones here: http://bit.ly/2lIi4jq Every device and operating system requires extensive testing and regulatory approval.
They don’t update the ap
The ap has many errors. After calling them, I discovered that it’s because it’s not compatible with iPhone update.
Can’t use it on any of my devices.
So i got the system so i could use on my Newest released Samsung Galaxy Z Flip3… downloaded the app and stated it was not supported…. Then i figured… “Im thinking about getting a tablet for other personal reasons, and it would be great to see results on a bigger screen.” Went out and purchased at 2021 ipad Mini.. also not supported… so its not supported with any of the newer andriod or apple devices… what device supports this???
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Response from developer
We're sorry you're frustrated and will share your feedback with our teams for future development. You can see a list of all our compatible devices here: https://bit.ly/36PXbtF
Horrible app
The app isn’t stable at all. I had to uninstall it because it had my entire phone frozen. I’ve had to calibrate at least 3 times a day because the app isn’t working properly. Last week the app updated and I had to pair my transmitter again. Which means I had to disconnect it from the sensor. Using this system is the worst decision I have made.
I’m editing this review to add that I called tech support as directed after my initial review. I pressed 4 for the stand alone CGM and was something connected to support for an insulin pump. The rep tried to transfer me to the right department, no one answered, and the call bounced back to that original rep I spoke with. This is sad. People depend on this app to assist with making medical decisions and it’s unreliable. This is unacceptable.
I’m editing this review to add that I called tech support as directed after my initial review. I pressed 4 for the stand alone CGM and was something connected to support for an insulin pump. The rep tried to transfer me to the right department, no one answered, and the call bounced back to that original rep I spoke with. This is sad. People depend on this app to assist with making medical decisions and it’s unreliable. This is unacceptable.
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Response from developer
I'm sorry to hear this and our team would like to see how we can help. Please give our technical support team a call at 800.646.4633 option #1.
Not comparable with any model of the iPhone 13
Promised updated app in two weeks, four weeks ago.
I have reverted back to the freestyle libre 15 day gcm until Medtronics gets their act together.
PJW
I have reverted back to the freestyle libre 15 day gcm until Medtronics gets their act together.
PJW
Do not upgrade your phone!
If I could not give a star I wouldn’t. I upgraded my phone- in the process found out this app is not supported on the most updated software. Who know! I know have 3 months of supplies on a product I can’t use. Any responsible company would be able to roll with updates, however- I am left in the dust. I am beyond upset, as when I got the device I told the person from Medtronic that I was upgrading my phone, and he didn’t say anything about it not being supported. I called the tech support and they told me it could be 1 to 2 months before it was supported. I don’t know what to do for 1 to 2 months without the ability to continually monitor my glucose levels. Disappointed beyond what you can imagine.
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Update for iPhone 13
Hurry
They had more than enough time to upgrade same as everybody else
They say they are on top of everything they’re not!Look at any other medical device on Apple and I am sure they are up-to-date with the new phone this is ridiculous they can have it back! I never wanna use them again.
Update, I am now under the assumption that this is Apples fault, at least by there response to my complaint. I am to assume that all other companies that have medical devices on the iPhone are having the same problem with updates to their apps because Apple doesn’t give them enough time to get a work app up and running before they release a software update to the phone. So we should all complain to Apple for not giving enough time to them. Maybe a class action lawsuit to force Apple because thousands of people depend on the functionality of their medical devices on the phone. if Apple doesn’t care about people that use their service than it’s all their fault, not this little company that can’t upgrade to work on a new operating program after a month of it being out. So Apple Watch Out You Are On Notice.
Now respond to that one!
Update, I am now under the assumption that this is Apples fault, at least by there response to my complaint. I am to assume that all other companies that have medical devices on the iPhone are having the same problem with updates to their apps because Apple doesn’t give them enough time to get a work app up and running before they release a software update to the phone. So we should all complain to Apple for not giving enough time to them. Maybe a class action lawsuit to force Apple because thousands of people depend on the functionality of their medical devices on the phone. if Apple doesn’t care about people that use their service than it’s all their fault, not this little company that can’t upgrade to work on a new operating program after a month of it being out. So Apple Watch Out You Are On Notice.
Now respond to that one!
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Response from developer
We're sorry you're disappointed. CGM apps are considered medical software and both the device and the operating systems require testing and regulatory approval. This can lead to delays in compatibility. We are working as quickly as possible to expand compatibility and appreciate your patience.
