Leave a Review KnowYourDrive
Useful, but not perfect
I appreciate the ability to gain a discount based on driving and to see how you drive, including the counter on distraction-free driving to give incentive to not use your phone while driving. However, I’d say the app is not perfect.
Some issues I’ve noticed:
1. The Projected Policy Discount has never worked (at least for me). It has always said “Calculating…” and I’ve used this app for well over a year. This is the main issue that is consistent and a bit frustrating.
2. When recording drives, I notice that it shows that I have frequent hard breaking. Now, I know that there are times that hard breaking does occur, but the frequency of them seems too often to be considered true. As a result, the hard breaking category is a much lower score than others, affecting the overall discount.
3. I know it’s not necessarily the app’s fault, but a lot of the recorded trips are all pieces of whole trip or, it’s only recorded near the end of a trip, when I’ve already driven miles beforehand.
In short, the inaccuracy of the app makes it hard to gain any more than a 10% policy discount, which is a bit disappointing when you’re trying to be a mindful driver and save some money.Show lessMadhatter14Pur
Developer Response
We appreciate your feedback about Know Your Drive app. We'll be sure to share your experience with our team. If you wish to send over additional details to be shared, please email us at knowyourdrive@amfam.com. Thank you!This App Is A Big Come-On…
The app is very arbitrary- and frustrating! I actually tried to stop using it since it is so annoying and I am not really comfortable being tracked ALL the time, but I CONTINUALLY got messages informing me that they could no longer track my drives, etc. and to do this and do that to fix it, even though I deleted the app! I tried again because I decided I wanted the discount (AmFam ain’t cheap); almost immediately my discount went from 20% to 10%, no explanation. It has not been restored. Today I noticed that once again my distraction-free driving was dinged, with an explanation of phone use in the car. I NEVER use my phone in the car…EVER! I was up to 183 distraction-free trips when suddenly—bam! Many trips are not recorded, or I am marked as the passenger even though I was the driver, and vice versa. What a scam—I don’t believe ANYBODY really gets a good discount for long, because the app is set up to make sure that never happens. It is simply an excuse to operate a tracking device and that makes me kind of nervous. It is a real pain. I’m thinking about canceling again.Show lessBeautiful*Dreamer
Developer Response
Hi there. It's required that you stay logged into the app and open it periodically for it to continue getting a reading on your driving for the discount. If you believe some of your information isn't properly populating into the Know Your Drive app, please email us at knowyourdrive@amfam.com and we can look into this for you. Thanks for reaching out!It’s basically a scam
When signing up for AmFam I did so because the rates were lower than what I was paying from another company. The thing is when talking to an agent or rep I wasn’t told after a year regardless of what my driving showed in the “Know Your Drive” app my rates were going to go up and that I wasn’t going to continue receiving that discount rate from the app for having a god driving record. So I went from a 10% discount to a 5% discount now to a 2% discount and I’m now paying more with AmFam than I was with the company I left them for!!! I don’t feel the “KYD” app serves any purpose because there isn’t a benefit to having it. The app doesn’t keep accurate data anyway it would reset just because you wouldn’t have to touch it but they say you can go into the app and delete a drive but if you know you haven’t done anything why do I need to check the app after every drive. It got to more more frustrating to have the app than not!!!Show lessyveschaz2
Developer Response
Hi there. While your Know Your Drive discount may fluctuate over time depending on driving behavior, but your insurance premium will not increase due to participating in the program. Discounts like this one can only help. Please connect with your agent to review your policy to ensure your discounts are current. Visit https://amfam.ly/3CT4lhC to find your agent’s information or call 1-800-MYAMFAM (692-6326).