MySudo User Reviews

MySudo - Protect Your Identity

Anonyome Labs, Inc

Utilities

Social Networking

Reviews Summary

Positive highlights

🔒

This app hasSecure digital profiles (Sudos) for privacy

🔍

This app hasSeparate phone numbers, email addresses, and virtual cards for different activities

🔒

This app hasProtects against data breaches and identity theft

🔍

This app hasCompartmentalizes personal and professional life

🔍

This app hasUseful virtual card feature for online purchases

🔍

This app hasUser-friendly interface

🔍

This app hasSatisfactory customer service in some cases

🔍

This app hasReliable service for most users

Negative highlights

💰

This app hasExpensive pricing, especially for the pro version

🔌

This app hasIssues with message delivery and syncing across devices

🚫

This app hasLimitations with using Sudo numbers for verification with some services

🚫

This app hasAccounts can be suspended or disabled without clear explanation

🚫

This app hasLack of group messaging for non-Sudo contacts

🚫

This app hasInability to recover or transfer accounts when changing devices

🚫

This app hasConcerns about privacy and data handling by the company

🚫

This app hasUnreliable performance and frequent app crashes

Top reviews

Most RecentHighest RatedLowest Rated

No UK numbers

I made a ticket with the support team and they said it will be fixed in the update in a couple of days. Been a while now and nothing.
Money well spent.

Laur Dragan

4 years ago

Response from developer

Hi Laur, thanks for reaching out on this issue. Some users have experienced a problem when creating a UK number. We have a fix for this issue but unfortunately our release date has been delayed until next week. In the meantime we have developed a workaround to the issue - please contact us at support@mysudo.com and the support team will get you sorted with a UK number 👍. Thanks for your patience 😬, Regards Team Sudo.

Bugs for UK numbers

I paid for a year after reading it supported UK numbers.

It turns out there is an error that doesn’t allow you to create one. C’mon!

DrChugClamato

4 years ago

Response from developer

Hi Dr, thanks for reaching out on this issue. Some users have experienced a problem when creating a UK number. We have a fix for this issue that will be available in our next update due out next week. However in the meantime please contact us at support@mysudo.com and the support team can provide a workaround for you. Thanks for your patience. Regards Team Sudo.

Absolute garbage.

I don’t understand how you can unashamedly monetize this product. It is without a doubt one of the worst apps I’ve ever used. First of all, the app constantly freezes and stutters, it can’t even function properly. Also, using it to verify your accounts for different services is worthless when it doesn’t even work. Emails will load 1/8 of the way, and sms messages straight up don’t work. Why would anyone in their right minds pay for this complete garbage? It’s a scam that this actually costs money, and even worse, people are actually buying it. I’ll be reporting this app, and making sure it gets taken down for false advertising. It’s not even a finished app, it’s as if a 12 year old developed it for a side project. It is completely, and utterly worthless.

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AugustAmes

4 years ago

Response from developer

Hi AugustAmes, we are sorry to hear that you are having problems with the App. If you could reach out to us at support@mysudo.com hopefully we can resolve your issues ASAP. We release updates to the app every 4 to 6 weeks and are continually improving the App based on feedback from our users. We have many many extremely happy users of our App so hopefully we find the issue which is causing your issues. Regards Team Sudo.

Changing my review

I originally gave the app and paid subscription 1 star because I couldn’t use the MySudo phone numbers or email addresses for a couple sites/services I wanted to use them on, but over the past month I’ve been able to use the phone numbers and email addresses on some other sites/services that I didn’t think would work but surprisingly they did, so I no longer think the app and paid subscription were a complete waste of money. I’d recommend this app and paid subscription, but just know the phone numbers and email addresses might not work on every single site/service you want to sign up for. In that case I’d just email their support here and hopefully they can sort something out in future updates.

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ShadowLink42

4 years ago

UPDATE!!! This app is amazing and was very helpful NOT ALLOWING ME TO USE THE NUMBERS

I had Sudo on an old phone, I have lost the phone but backed up all my apps to my iCloud.

I have now restored the sudo app but the numbers I had on there are no longer working?! And will only offer mobile number!!

HELPPP!!!

sammblfe1230

4 years ago

Response from developer

Hi Sam, Thanks for reaching out. Sounds like you have not set a recovery password for MySudo before backing up? If you contact us at support@mysudo.com and explain your scenario, we should be able to help you recover your phone numbers and email addresses and hopefully get you backup and running ASAP. Regards TeamSudo

DO NOT WASTE YOUR MONEY!

I signed up for their “Pro” plan to use the virtual card feature. The multiple numbers and emails works fine, but the main purchase for paying the “Pro” version was for the virtual cards. After attempting to verify my information, I was created with a “Contact Support” message that send the support team diagnostic for troubleshooting. Instead of helping solve the issue, they respond with “Our Compliance Team is unwilling to unlock your cards”. This is not the first review claiming their support never works to solve registration or locked account issues. If you pay for their service, it’s a ticking time-bomb before your account will be locked and you will lose out on the money you pay this company. If you are considering this app, ensure you sort by MOST RECENT and not fall for the 5 star comments like I did. Will not recommend to anyone

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Information Security Engineer

4 years ago

This app is great

I have lost count how many times I have been able to use this app.
We just recently bought a home and we need estimates on certain things like repairs and improvements. Having this email address allows me to avoid unnecessary spam and people sell my information.

Dmwesq

4 years ago

Customer service/App

Best customer service ever. They reply to your emails really fast. However, regarding the app. Its an amazing concept. I love it.

navneet singh sodhi

4 years ago

Response from developer

We're very happy to hear you had a positive interaction with our Support Team and are enjoying MySudo! Thank you for the 5 star review!

Fake privacy

This app purports to take back your privacy by offering you the ability to pay for burner accounts essentially. The problem is, you can’t use it if you also use a VPN which really offers true privacy. Instead when you go to click on “create my first sudo” an error message pops up claiming they are having a hard time registering your device. Ironic for a company that claims to offer privacy yet they want to force you to expose your true IP address in order to attain their fake privacy app. Uninstalled. Go with anything else like TextMe for phone numbers/texting or ProtonMail for legit encrypted free email. This app is a joke and unless all features are encrypted anyway, none of it is really private. EDIT TO REPLY TO DEV RESPONSE. My VPN is in the US and you have ALL their servers blocked. The fact that your asking me to turn off my VPN to register with you is ridiculous. Obviously these devs don’t grasp the concept of what real privacy is. They tout not asking for your info but basically force you to disconnect from a VPN which is giving them your info and location in order to register. Dumb dumb dumb.

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HaiGuise

4 years ago

Response from developer

Update: Although your VPN may be connected to a supported country, due to security measures in-place, not all VPN servers are supported. Please contact our support team to walk you through this resolution. - Team Sudo ____Hi HaiGuise, We understand our users like the idea of using a VPN and we don't usually do anything to block the usage of VPN. However, it's possible you are connecting to a VPN egress point we are not servicing to. Please ensure it's connected to a supported country. You can either change where you VPN is connected to or disable the VPN while you onboard with MySudo and enable it again. Please reach out to our Support Team if you need further assistance; response times are typically less than a few hours. Regards, Team Sudo

Great App

Never had an issue with MySudo.

Incoming and outgoing calls work perfectly
Incoming and outgoing emails work perfectly
Incoming and outgoing texts work perfectly

Security features like TouchID work perfectly

Pricing is reasonable

I also like that MySudo is always looking to improve and add new features.

I just wish the virtual cards would work in the UK (but I appreciate thats a UK banking issue rather than a MySudo issue)

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LWLC18

5 years ago

Response from developer

Hi LWLC18, Thanks for the great feedback, it is really appreciated. 👍 We do hope to offer Virtual Cards to more countries including the UK in the not to distance future, so stay tuned on that one. As you have mentioned, we are striving to release an update to the App every 4 to 6 weeks, so lots of improvements and new features coming regularly. In fact if you are interested we would love you to join our Beta program where you can get access to some of our early features and give direct feedback on what works well and things that need improvement. If interested please contact us at beta-feedback@mysudo.com. Thanks again TeamSudo!