Bad app is hurting FNBO’s reputation
Here are some suggestions for improvement: 1) Reduce or eliminate the lengthy inter-account transfer time, especially when transferring to and from other FNBO accounts, like it was with Milli. 2) Allow us to use the app to make transfers, like we could with Milli. 3) Make the interest rate of all accounts held with FNBO Direct easily visible, like it was with Milli. 4) Make this a modern, full-featured app to be proud of, not just a blue colored version of the other FNBO app. You know, like Milli.
Sorry, but you pulled the plug on the wrong app.
Response from developer
We appreciate you taking the time to provide feedback, and you may rest assured it has been shared appropriately. If you have any other questions or concerns, you can call us at 877-370-3707, or submit a secure message after logging into your account from our website, and our Specialists will be happy to help.
Can't even transfer funds
Response from developer
We're sorry to hear that the app does not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. You may rest assured they have been shared appropriately. If you have any other questions or concerns, you can call us at 877-370-3707, or submit a secure message after logging into the website, and our Specialists will be happy to help.
FNBO direct app is Beyond useless! Tiny bank with broken technology
Worthless app. Condescending customer support. A bank app 1. SHOULD ALLOW money movement in and out 2. Display accurate balances and rate. 3. Have reliable knowledgeable customer support 4. Be up and working 24/7 5. Work without having to “log on to full site” to perform transactions. FNBO direct should be removed from Apple Store for being useless. FNBO developers should respond with information and not just say call 800 number. Especially when phone support staff do nothing to help. May as well sell bank to a competitor that has FUNCTIONING app technology!!! Developers should read comments and implement enhancements that work No external transfers. Can’t see rate. Can’t see pending transactions entered in “full site”. After going to full site then logging on then complete transfers. Why have an app if have to go to another site and log in and do transfers?? App and app support are useless. All app developer ever responds is we are sorry call 800 number or log in to “full site”. Useless app. Zero support.
Response from developer
We are sorry to hear our app does not meet your expectations, and appreciate you taking the time to bring your concern to our attention. At this time, external transfers cannot be completed via the mobile app, and we apologize for any inconvenience. However, detailed account information can be viewed by tapping your account to view your account details. If you have any other questions or concerns, please call us at 877-370-3707.
FNBO direct app is Beyond useless! Tiny bank with broken technology
Response from developer
We are sorry to hear our app does not meet your expectations, and appreciate you taking the time to bring your concern to our attention. At this time, external transfers cannot be completed via the mobile app, and we apologize for any inconvenience. However, detailed account information can be viewed by tapping your account to view your account details. If you have any other questions or concerns, please call us at 877-370-3707.
Useless app
Response from developer
We are sorry to hear our app does not meet your expectations, and appreciate you taking the time to bring your concern to our attention. At this time, external transfers cannot be completed via the mobile app, and we apologize for any inconvenience. However, detailed account information can be viewed by tapping your account to view your account details. If you have any other questions or concerns, please call us at 877-370-3707.
Does nothing! No transfers. No rate
Wow. Just wow how useless. Take a look at discover or Amex for true functioning apps.
Response from developer
We are sorry to hear that you're not satisfied with the app. However, information such as recent transactions and other account information can be viewed by tapping the account you wish to view the details of. If you have any other issues, you can always call us at 877-370-3707, and our Specialists will be happy to help.
Lost access to my funds
Without a transfer option and because FNBO-D is completely online (no debit card) my money is quite literally stuck in my account. I can handle glitches, not shady business practices or incredibly poor planning & oversight. Even if this gets resolved, it’s unacceptable to suddenly lose access to an account. Save your time & money and bank elsewhere.
Response from developer
We are sorry to hear that our services do not meet your expectations, and appreciate you taking the time to bring your concerns to our attention. You may rest assured that they have been shared appropriately. If you have any other questions or concerns, you can always call us at 877-370-3707, and our Specialists will be happy to help.
Deposits and transfers.
Also, the details for how much interest is being made is not easily identified. It would be nice to have a quick and easy location to identify what the interest rate is on the app.
Response from developer
We appreciate you taking the time to bring your concerns to our attention, and you may rest assured they have been shared appropriately. For your convenience, the current interest rate for any FNBO Direct accounts you have is listed on your monthly statements, which can be found by tapping on your account and selecting 'View Statements'. To help resolve any issues you are having with the mobile deposit feature, you can always call us at 877-370-3707, and our Specialists will be happy to help.
Worthless app with no functionality
Them make comments on App Store and the same comments 6 years ago 4 years a go1 year ago and last week have same complaints…. Never fixed in 6 or 4 or 2 or 1 year ago, but FNBO app developer says “ sorry doesn’t meet your expectations… concerns have been shared appropriately”.
Lol
Appropriately for 6 years and ZERO improvements?? Wish Bruce Lauritzen and his father were in charge, they would not have tolerated this level of substandard garbage treatment to long time customers. Wake up Clark!! Take care of business!!
Response from developer
We appreciate you taking the time to bring your concerns to our attention, and you may rest assured that they have been shared appropriately. If you have any other questions or concerns, you can always give us a call at 877-370-3707 and our Specialists will be happy to help.
Read reviews before installing!
App has two needs, deposit money and transfer money. Both stinking FNBO Direct “great big small bank” worthless all and antiquated full website.
Go to capital one or discover for decent functionality.
AND FNBO direct takes 5-7!days to transfer money…. ACH is next day snwhy are they taking 5-7 days??
Response from developer
We appreciate you taking the time to bring your concerns to our attention, and you may rest assured that they have been shared appropriately. If you have any other questions or concerns, you can always give us a call at 877-370-3707 and our Specialists will be happy to help.
