Gh
I feel like I was robbed
Meh.
It was ok. Slow.
Phone holder
Phone holder got in the way of standing on the scooter
Sneaky billing - stole my money
Purchased a three day pass that continued billing me every three days for the following month. $250 later and they would only repay about 20% of this, claiming that I had opted in for auto renewal and even sending me a screen capture that incorrectly advertises this checkbox empty and requiring to be checked by the purchaser. I sent back screen captures indicating that this was not an opt in service but actually prefilled, which I felt to be designed to catch people out and unfair. Their support then repeated the generic responses from their and we weren’t further helpful, watch out!
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Service is okay but beward of auto-payments
The app and service are okay, but when setting up your account there is a pre-selected option for auto-payments. I have been charged 3 times for the 3 day pass for 2 days of use, and when I asked for a refund of the 2 over charges they are dragging their feet in providing the refund.
Beware setting up an account and ensure you untick the auto payment option if you only intend to use this as a once off, like I did. I normally am good with this type of thing but in this instance they caught me and charged me triple what they should have.
Beware setting up an account and ensure you untick the auto payment option if you only intend to use this as a once off, like I did. I normally am good with this type of thing but in this instance they caught me and charged me triple what they should have.
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Top app my favorite mode of transport
Quite reliable, sometimes unavailable when needed but does the job.
Amazing
Simple and and easy to set up and connect with scooter using the QR codes on each Scooter.
Love the speed zones they keep everyone safe. Also like the way the scooters can only stay in certain areas Allows for easy access and finding of the scooters before rides.
Great value for money for fast and easy transportation around city’s using the day pass or week pass is great value for money.
Exceptional customer service when replying to questions, scooter or payment issues. Would 100% recommend this application
Love the speed zones they keep everyone safe. Also like the way the scooters can only stay in certain areas Allows for easy access and finding of the scooters before rides.
Great value for money for fast and easy transportation around city’s using the day pass or week pass is great value for money.
Exceptional customer service when replying to questions, scooter or payment issues. Would 100% recommend this application
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Best option for Christchurch
Basically in Christchurch we have a choice between two brands, and Neuron definitely has better scooters. App works great, no issues, fair plans. Thank you.
Beware the auto renewal on ride passes
If you buy a ride pass on the app it defaults to auto renewal so you’ll keep getting charged for eternity if you don’t notice
A dirty trick to gouge money from customers
A dirty trick to gouge money from customers
Great, but way too pricey
it’s expensive
