Leave a Review Neuron E
Worst service in Ottawa AVOID at all costs!
Most of the time their scooters don’t work, constantly charged for failed rides. This company is a scam. One or if not the worst service in Canada!fdvheg
Geo Fencing is Terrible
I don’t love being in the middle of traffic, going 15km/hr and having power killed because you think I’m on a sidewalk.
Being asked to provide ID as I’m trying to get my first ride really disrupts the flow of the trip. Just ask me when I make the account.
You billed me for the time while I was adjusting my helmet getting ready to ride. Seriously?Show lessFeXd
Poor sidewalk detection is dangerous
Poor sidewalk detection caused scooter to lose power while making left hand turn on the street. On a busier route this could have resulted in a collision.IronicBlade
Shocked
Usually I use beam scooters but decided to try neuron as beam had not enough battery power for our group. A group booking for beam is $10 and then you pay for just the one rate for all scooters. Neuron charged $10 holding for each scooter and then charged the rate for each individual scooter. It asks way more information for each person and charges you money while your having to enter in the details of each person. Overall individually no issues at all but as a group booking definitely will pick beam any day as $83 for a est. 25min ride is just ridiculous compared to the beam est. $40.
Nowhere to place the phone during the ride to see battery or map information
Then we had to ride the scooters another 5mins from our destination to park it as it wouldn’t allow us to park it where we needed as it had to be in a designated stop.
Honestly deleted the app as soon as our trip ended cause unfortunately there was to much to fault compared to beam.Show lessN0hara
Listen and responsive to customer experience
We would all like to have a safer and more convenient communication between different places. It requires your sharing of personal experience to minimize its possible risk for our ride to be better secured.
Thank you, Neuron, for taking customer’s feedback into account so that we will not keep trying after seeing the low electricity warning shown on the e-vehicle 👍👍👍Show lesschentriangoes
Ruined
They ruined the fun experience when they made them stop when detected on sidewalks. Scooters going 24kmh in a 50kmh road is very dangerous, much more dangerous than going on the sidewalk.BvCn1322
Worsening
About a year ago would have gave this service a 5 star however the scooters now often have a fault and you have to park it in a designated area which you never had to do creating a much less efficient service in which I have to walk 10+ minutes to my home in the morning and late at night.ExoticWill1
Terrible polices your entire ride, not enjoyable at all
Makes obnoxious noises the entire time Absolutely useless, no riding zones are placed extremely poorly and if you even get close the scooter shuts down while i was on the street with cars. What is this good for if i can’t even use a bike next to the river, a bike path… will be deleting this app immediately, waste of time and money.Show lessTHS96
Unable to end trip in parking zone
Very bad experience
- Unable to end trip in parking zone
- Small driving zone
- A lot of noise
- If you go through grey zone, because, it is simply faster and shorter, scooter turns off
STRONGLY DO NOT RECOMMEND 1/10Martell0542
Old account user still linked to this account
I downloaded this app and used my new phone number. Well apparently the person who used to have my number had this app and owes money (along with owing everyone else, based on the collection calls I get looking for this person). Even opening the app through Facebook does nothing; it still has it as the old account user and won’t let me do anything. Here’s the thing; I have ALL their data….basic credit info, every single trip taken, full name, ect. I have emailed the app but still can’t get help. Unless I pay off the old bill, it won’t let me change the name or even delete the accountShow lessshadwell420
