John Wemmert
Stayed with Fox even after I moved out of the local area. Service is excellent and very efficient. Have worked with Black Creek office on may occasions with always good results. Personal are always friendly and well versed on different programs. Plan to stay where I am. Thanks, John
Good +
The one thing I do Not like is that when I pay off the balance of my credit card, it does not show that the credit card balance is zero, but it does show the deduction in my checking account. I always log off, and log back in, just to be sure. Then the balances are correct. Other than that, I like the app.
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Poor menus
Menus are too difficult to navigate. Functions important to me are buried too far in multiple submenus. For example, modifying a recurring payment was simple and straightforward back in the Harbor Credit Union days. Now I have to call in and have one of your staff walk my through it. Your menu system should be flatter, provide multiple paths to get to a function, and use common terms, not acronyms or banking jargon. Note: I have several times come close to changing financial institutions because of your app.
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Access to what you need 24/7
I use the app to transfer funds between accounts. I also can see my balances and what deposits or withdrawals are coming up. I can search by names or by number. I can type in check and see what’s cleared.
It’s ok
It’s bothersome to constantly have a yellow warning message every single time I use the app. I can’t find out how to change details for my auto transactions to my sub accounts. It inconsistently shows the image of the checks I’ve deposited electronically. It would be nice if there was a search feature when trying to locate a specific transaction that may have taken place months previous.
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Just okay
I appreciate having an app and this one is okay. It works, but… I feel that I often have to utilize my computer to accept terms and conditions so that I can use features in the app such as bill pay. And I often have to re-enroll in Face ID. I want my banking to be easy to access through app and this just doesn’t feel easy all of the time.
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Very user friendly
This app is a great reference for of my accounts at once, allows me to move my money as I need to and has safety features while still allowing access to the actual app without much hassle. All in all, this app is my favorite of all of my banking apps.
Works well-no Issues
The performance of the app is good. The functions allowed are good. Works well on computer and mobile devices. Especially like the security feature of using a Face ID for logging on mobile devices.
Access to what you need 24/7
I use the app to transfer funds between accounts. I also can see my balances and what deposits or withdrawals are coming up. I can search by names or by number. I can type in check and see what’s cleared.
Poor menus
Menus are too difficult to navigate. Functions important to me are buried too far in multiple submenus. For example, modifying a recurring payment was simple and straightforward back in the Harbor Credit Union days. Now I have to call in and have one of your staff walk my through it. Your menu system should be flatter, provide multiple paths to get to a function, and use common terms, not acronyms or banking jargon. Note: I have several times come close to changing financial institutions because of your app.
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