It’s ok
It’s bothersome to constantly have a yellow warning message every single time I use the app. I can’t find out how to change details for my auto transactions to my sub accounts. It inconsistently shows the image of the checks I’ve deposited electronically. It would be nice if there was a search feature when trying to locate a specific transaction that may have taken place months previous.
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Glitches out almost every time
I have used this app on me last two iPhones. The 11 and the 12 and almost every time I open the app it glitches out and goes back to the home screen. Pretty annoying since this is how I usually need to deposit my paychecks through the mobile check deposit. I had to load the app onto my coworkers iPhone 14 just so I can deposit my checks during business hours. Still hasn’t been fixed. Pretty dissatisfied
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Everything I need - All in one place
Simply put, this is an easy app to use! Everything I need to access any of my accounts is at my fingertips anytime of the day or night. Customer service is quick to respond to messages and everything is clearly available in a timely manner!
Very user friendly
This app is a great reference for of my accounts at once, allows me to move my money as I need to and has safety features while still allowing access to the actual app without much hassle. All in all, this app is my favorite of all of my banking apps.
Terrible. Worst banking app of all time.
Don’t try to login with Touch ID. Won’t work. Way too long to get to account information. Why do navigation icons do different actions? One gives you a drop down menu, another has pop up icons, and another takes you to a different screen. You can tell it was an outsourced app developer or Fiverr. Nothing intuitive. For “credit reasons,” they’ve blocked mobile check deposit. This makes absolutely zero sense. Check DEPOSIT. If you’re reading this, I probably closed my accounts just because of this app. Garbage from the trash. Go somewhere else. Anywhere.
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Fox Communities CU App is easy to use
The Fox Communities CU app has easy applications and therefore easy to use. The only suggestion that I have is the bill pay site. An update on the page where the customer enters the amount to be paid should have more detail. Printing a copy requires a lot of black or blue ink depending on how I select how to print. If the header did not require so much color, it would be beneficial to me. Thank you!
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Poor menus
Menus are too difficult to navigate. Functions important to me are buried too far in multiple submenus. For example, modifying a recurring payment was simple and straightforward back in the Harbor Credit Union days. Now I have to call in and have one of your staff walk my through it. Your menu system should be flatter, provide multiple paths to get to a function, and use common terms, not acronyms or banking jargon. Note: I have several times come close to changing financial institutions because of your app.
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Love it!!!!
This App makes it easy to see my spending and be in control of it. The staff is very pleasant. I had been doing all my financial bookwork every month in a ledger book, hand writing and calculating. Very time consuming!!! When I joined I sat down with Annette. she help me set up the 20 accounts, that I had in my ledger book. my Social Security check gets deposited once a month and is automatically directed into each account. I do not have to do the math or the figuring. This saves me a very lot of time. She also introduced me to Mint. I am able to see my net worth
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Fox Community Federal Credit Union
There are a few things (ie: member to member transactions) that are a bit difficult to understand at first. When you initially set it up it is easy enough, but you would think all transactions from then on would be under the member to member area. It’s just a bit confusing.
Otherwise, it’s ok.
Otherwise, it’s ok.
Something’s are hard to see future transactions
Compared to other banks I have some issues seeing what payments and transfers are set up. Other online banks it is easier to see what is already set up.
