Leave a Review GateHouse® Resident Phone App
Where is the epass option?
I just moved into a new community using this app and they gave us screen grabs that show how to send a pass using the envelope icon. There is no icon on my visitor list page! What happened to it? Can you send an epass using this app or not?btmbanda
Needs a code for access
I would give 5 stars if the app had at least a 4 digit security code for access. Its not that hard, please add this feature in the next update.Kyky45?
CRAPtastic!
I Can never use it when I need to; I have to call the security guard to add a guest.MBcocobolo
Needs improvements
Seems unnecessary for us to have to email the barcode to ourself then screenshot it and then text it to our guest. Why not add a text to number feature. Not “text” to @phone carrier email address. Imagine the convenience of just texting it directly to a persons phone without all the extra steps!!!mpniraqswife
Texting a pass
It would be much easier to use this app if it allowed sending the guest pass via text message.Tehachapi Larry
Developer Response
Thank you for the feedback because we do include it in our decision making process for prioritizing development of new features. We have received this request from other communities & we have it on our list future development projects, but I don't have an ETA for when it will be ready. I can send you an update on any changes. Best Regards ~ Ryan McIntosh | Director of GateHouse SolutionsD Pries, Legends CC
Terrible....unable to login ...much more convenient to simply call the gate!Donp1968
Developer Response
Technology is supposed to be user friendly, so I am sorry to hear you are unable to log-in. We are going to send an email to the software administrator at your community to let them know. If you are still experiencing issues with the app once you are able to log-in, feel free to send us an email at phoneapp@temsystems.com.Terrible Version
The app was working fine until the latest update. Now I can no longer view the time a guest/vendor entered and a log of entries beyond the current day.
Didn’t the developer perform any user testing before migrating this update?s2b1
Developer Response
Thanks for the review and providing some details of your frustrations with the app. Yes, we have a lengthy quality control testing process, but I can see your point of view when something goes missing in a new release. As part of our release process, we decided wait 48-hours after the release date to enable the "Recent Activities". You should be able to view all of the activity by now, so please let us know if you are still have issues. Feel free to send an email to phoneapp@temsystems.com or by responding in this review section. We look forward to hearing from you soon. Ryan McIntosh Director of GateHouse SolutionsSeems like toddler made it
Horriblejazzpod1212
Developer Response
Is there any chance you can send us some details of your issues with our app? We have highly trained developers, so it would be helpful to better understand the issues in order to resolve them. Feel free to send an email to phoneapp@temsystems.com or by responding in this review section. We look forward to hearing from you soon. ~ Ryan McIntosh | Director of GateHouse SolutionsHorrible
The whole system is just terriblechantalK05
Developer Response
Is there any chance you can send us some details of your issues with our phone app and system? It will help us resolve the issues you are having. Feel free to send an email to phoneapp@temsystems.com or by responding in this review section. Thanks in advance. ~ Ryan McIntosh | Director of GateHouse SolutionsHorrible
This is a horrible app. Inconsistent at best. I hate it.Raven93023
Developer Response
I know this response is 1 year later, but I still wanted to reach out to see if you are still experiencing issues. We just released a new version, which could help resolve those issues. Any feedback is helpful, so hopefully we will hear back from you. Feel free to send an email to phoneapp@temsystems.com or by responding in this review section. Best Regards. ~ Ryan McIntosh | Director of GateHouse Solutions
