Garbage App
I was gifted these shoes and was looking forward to tracking my steps. The shoes won’t sync with my Bluetooth.
Worst app ever
Rating is -star. I’ve had Traq shoes for 6 years. Always had issues with app, but latest problem is the reason I will NEVER buy these shoes again
I’ve been contacting customer service weekly for almost 2 months (ladies who answer phone immediately are very helpful) problem is the app doesn’t recognize the email address that I’ve been using with Traq for 6 years and Algeria for 9. This happened before and when resolved I lost all previous data. Now it is again an IT issue - I was told they’re offshore, and may take time.
I decided since I’ll lose all data anyway, I may as well create a new account. Well now the app won’t recognize the shoe! I’m DONE- no more, I’ll wear my Skechers and Fitbit
I’ve been contacting customer service weekly for almost 2 months (ladies who answer phone immediately are very helpful) problem is the app doesn’t recognize the email address that I’ve been using with Traq for 6 years and Algeria for 9. This happened before and when resolved I lost all previous data. Now it is again an IT issue - I was told they’re offshore, and may take time.
I decided since I’ll lose all data anyway, I may as well create a new account. Well now the app won’t recognize the shoe! I’m DONE- no more, I’ll wear my Skechers and Fitbit
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Does not connect
Was never able to get Bluetooth to connect. Frustrating!
Dissatisfied
Just bought a pair of Traq shoes, downloaded app and tried to use it but keep getting an error. Emailed support, but no answer yet.
Great shoes. Crap app.
Algeria shoes are best on the planet. Total shame this app is such a disaster. After several attempts I gave up even trying to register. Couldn’t get response. Kept telling me my email was already registered so tried to get it to reset password. No response sent to email. Tried setting up through FB. Again, nothing. Tried through Apple. Zero. You’d think if my email was already registered as they claimed they could send email to reset password. But nope. Tried 3 x within 30 min. Nothing. Useless.
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App Won’t even Open
I’ve tried deleting and reinstalling and also restarting phone several times. App won’t even open. If I could give 0 stars, I would. I was so excited :(
Disappointing App
4 pairs and app doesn’t work with any. Just put on a new pair today and sad to report it still does not work. Please remove this app and quit selling as part of shoes. False advertisement!
Rubbish app
Not having been updated in two years, should have been a warning sign but ordered a pair of the Traq shoes assuming they would work. Alas, not to be, as I could never get the app to recognize the show sensor. Tried on two iPhones and an iPad Pro. Maybe battery already toast but nothing could recognize it. From other reviews Alegria appears to make decent shoes, just not tech.
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Can’t connect shoes
I have three pairs of these shoes as I like them for work but two of the pairs won’t even connect on the app to add them so that’s a 2/3 failure rate. First pair that wouldn’t connect, no one would help me, we will see what they say about the newest pair…
Disappointed
I have purchased many pairs of Algeria shoes, & just bought my 3rd pair of TRAQ shoes. The 2nd pair quit recording steps when they were still pretty new, but I figured something happened with the chip. I was able to pair my new ones, but not a single step was recorded. I then deleted & reinstalled the app, & it wouldn’t even scan my shoe. I love the shoes, but please don’t advertise something that can’t be delivered. Obviously there is an issue with the app.
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