Never works when I actually need it…
Any time I really NEED this app. Like trying to show test results to a specialist that is not in st lukes today, the my chart feature wont load. I could load the app. I could get into the home screen. But every time I clicked on my chart it would tell me to try again later. Super frustrating especially since the specialist had been trying to mo avail to get my test results for days before the appointment. Pretty much was a wasted appointment.Rip off!!!
I just did a visit to ask if i could be prescribed antidepressants. I think this should be considered somewhat urgent. They have all my info and background because my family doc that ive been going to for like 30 yrs is part of St. Lukes. But this Dr. That i just talked to said she could not prescribe them and that I needed my primary care physician to do it. I was just charged $50 for her to tell me that!!! The only reason i used this app today is because last time i needed to get in and see my normal dr……it was a month long wait!!!! Unacceptable and apparently so is this app. Ill never use it again!!!Needs improvement
It’s great for receiving your test results fast. But that’s it, it’s hard to navigate. I can’t set up an appointment through the app , my actual doctor I see doesn’t even come up in my chart, it’s all my old information, even for my child linked to my account, her old doctor is there and I can’t get access her new doctor in there. I can’t message my doctor or anything they tell me I’m able to do, that they tell me I can do at the office.
For one of americas most popular hospitals, more care should be put into the development of this app.