Fantastic app
I’m not very computer literate but this app is pretty straight forward.
If need asst there are plenty of staff at this credit card union always very helpful.
If need asst there are plenty of staff at this credit card union always very helpful.
Great bank
Easy navigation and quick response
Great bank
Really like our experience with the app and bank so far. Simple UI and layout make it easy to see our money.
Need to Update App Category
The category of this app is “business”, however, it should be listed as “finance” or “banking” so it’s in the right default app folder.
UCU new web site
When the new site was introduced to users around mid 2023, it failed to migrate all but two of my payees in the list and consequently I was subjected to various late payment fees by the time I realized it. Since then I have contacted UCU a few times and to this date, the associates have not been able to explain why an automatic payment system failed so drastically. I will be elevating my concern to the appropriate Federal agency shortly to have this issue looked at from the users point of view in addition to the fact that the portal/site is more difficult to get used to and lacks the necessary tools to add new payees, new values, etc.
Show less
It’s not the same how the University of credit Union behaved 25 years ago
I could walk in and ask for a loan, and walk out all happy. And I had that pride with the University credit union because the credit union knows where I work I for Ucla. I’ve been here for 26 years, I’ve always brags UCU… I tell people go to the credit union. Forget Wells Fargo, forget Bank of America. you will feel better, and UCU. GO TO THE CREDIT UNION THEY MAKE LIKE THE EASIER, BUT IT HASN’T BEEN LIKE THAT RECENTLY. I’M DISAPPOINTED. MY CREDIT UNION NEVER CARED ABOUT MY CREDIT SCORE BECAUSE THEY KNEW WHERE I WORK. THEY KNEW I HAD A JOB AND THEY WILL GET THEIR MONEY FIRST BEFORE ANYBODY ELSE. SO I’M JUST DISAPPOINTING. I’m having a little trouble right now with my phone, but UCU always pull me out I feel neglected. I feel like the red headed step child. I thought left alone.
Show less
There’s no way to register!
This app is terrible. The only way to register to use mobile banking is to know my account number but Help says to find out my account number, I should log into Mobile banking! How ridiculous. You know everything about me! Why can’t you let me register with my name, DOB & SSN?? Now I have to wait until my new account info comes in the US MAIL to find out my account number!! Is this 1989??! C’mon, UCU. Do better!
Show less
It was a little easier before
It was a little easier to do digital deposit before but I still manage. Also the app hides what Im looking at when I switch between apps which can make it hard to run numbers sometimes when I’m trying to balance my checkbook or see what I can afford. I suppose that’s to protect information somehow but it is a little annoying to be Frank. Still a good app.
Show less
New update super slow
The new update looks nice, but changing tabs and clicking the menu have significant delay (like 2-3 seconds). Also, you can no longer access this app while using a VPN, which is extremely frustrating as well.
They also changed the phrase you have to write on the back of a mobile deposited check and so when I deposited my check with the old phrase, it gave me a warning and said the check is pending review and thus I cannot access my money.
They also changed the phrase you have to write on the back of a mobile deposited check and so when I deposited my check with the old phrase, it gave me a warning and said the check is pending review and thus I cannot access my money.
Show less
Easy and simple
This application is easy to use and helpful!!
