Entrata Facilities User Reviews

Top reviews

Maintenance inspections

Only issue I have with Entrata is on the maintenance inspection section where I do my inspections and then submit them. I can no longer get in and view or make changes.

App quit working

After the last 2 updates the app won’t even open on my phone. It flashes the Entrata screen then shuts down. Please fix!!!

Horrible app

I’d give anything for my company to go back to RealPage

Maintenance

This app is awesome

Can’t see apartment number

The app it’s so hard to understand, in website you can see apartment number easy and type apartment number to check if it’s occupied or not. I never recommend to use this app to work

Horrible!

This app will completely destroy your maintenance department!

-no 2 way communication!
-no scheduling feature!

-refresh takes forever
-glitches, freezes up all the time
-does not sync well
-multiple properties are constantly lost or do not appear in the drop down ( you’ll have to reset the app and that takes forever)
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Worst system I’ve encountered

Glitches are endless
Nothing is consistent
No templates are the same
Will shut down unexpectedly without saving work
No ‘undo’ button after inspection is submitted or way to edit it
Pictures taken on phone or tablet don’t populate during desktop approval of inspections meaning no way to charge residents for damages
Takes 10+ mins to take a photo under one field, but won’t let you continue until said photo is loaded
Photo won’t load and app will kick you out after extreme wait times
If Wi-Fi connection is lost, entire inspection is lost
No fields for certain rooms
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Excellent

Excellent

App crashes and won’t open

For the past 6 days or so, the app has been crashing on iPhone and iPad, but not for my coworker with an android. I cannot open the app to view work orders and this has created a massive inconvenience for our team.

Hang up’s

App has started to freeze up will not load correctly

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