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I would have given this app 5 stars. I have been using it for 11 months and really liked it. The work outs were good, I liked the meal plans (though I often had to make my own substitutions), and I like that it tracked daily calories and calories burned and synced with my other apps. It has been very helpful in my weight loss journey.
However, I recently upgraded my phone and now I cannot get into my account. I only have two emails. One it says is not registered with them and the other it says I have the wrong password. When I try to get an email to reset it, that email says it can’t be done because my email isn’t connected to a BetterMe account. I received only an automated answer from customer service. Which would have been fine but usually I get responses within a day with other apps and I have heard nothing. The website offers no help in the FAQ section. My final decision to take away two stars came from seeing many other people with the same issue dating back a year or more. If this is an ongoing problem it should have been resolved by now. It’s very frustrating to have to jump through hoops to sign into something I pay for.Show lessMegan McK.
Developer Response
Hello! Thank you for bringing the issue to our attention. We greatly appreciate your patience while processing your request. Please be kindly informed that we have found your request - please check your Inbox for a solution to the problem you have faced. Kind Regards, Team BetterMeBeware excessive charges and terrible customer service
I signed up for a trial with BetterMe, thinking it would be a good fit for my needs. However, my experience with the company has been extremely disappointing, especially regarding their customer service. On the day my trial ended, I was automatically charged for an 84-day subscription without any prior warning or reasonable opportunity to cancel. The charge was processed immediately after the trial ended, and despite canceling within minutes of receiving the charge notification, my request for a refund was flatly denied. BetterMe's customer service was unhelpful and unsympathetic to my situation. They hid behind their terms and conditions, showing no leniency or willingness to address what was clearly an unfair situation. Their responses felt robotic and dismissive, with no regard for customer satisfaction. It's important for potential users to know that BetterMe prioritizes strict adherence to policy over fair treatment of its customers. Their auto-renewal practices seem designed to trap you into unwanted charges, with little recourse for getting your money back if you miss their narrowly defined cancellation windows. I would not recommend BetterMe to anyone, especially if you value good customer service and transparency. There are plenty of other options out there that treat their customers with respect and fairness—BetterMe is not one of them.Show lessNocturnaldzn
Developer Response
Hello! Thank you for writing the review. For the quickest resolution, please provide us with the 7-digit ID number of the email you received in the automatic reply here. Our team will do their best to help you! We hope to have this resolved as soon as possible. Kind Regards, team BetterMeMeh, too many issues not enough features or considerations
I gave this app a shot for 12 weeks. Didn't see much improvement. Customer service was terrible. You can only review a workout if you select it as "too hard" and you can't specify which exercises you had issues with unless you email them and if you email them they're response is just "that's how the workout is" and they don't adjust anything to make it better for you (I tried multiple times). Half the exercises were way too easy the other half were too difficult and I'd just lay on the floor frustrated I was wasting my time, which I told them repeatedly then the next workout would be exactly the same, despite the app saying they would use that information to adjust future workouts. Too much or not enough transition time between exercises. You can either have an obnoxious lengthy explanation of how to do each exercise running in the background with notifications to switch exercises or no sound at all so if you're listening to your own music but don't want to hear the same explanation for every exercise there's no notification to switch so you have to watch the app the whole time. I selected 10-15 minute workouts focusing on arms and core but after a few days it was 20-30 minute workouts focusing on legs. They'll do multiple types of pushups or crunches in a row so you're too tired in that muscle group to be able to do them all, at the very least with good form. Wasn't worth the money in my opinion.Show lessIshouldnthavetomakeanickname
Developer Response
Hello! We appreciate that you pointed out what needs improvements. Our team is doing its best to present an enhancement of the existing features and add new ones. We hope that you will be staying tuned for future updates and keeping your app updated to the latest version to enjoy improved tools. Kind regards, team BetterMeExploring Still!
After my first workout, I deleted the app and decided this wasn’t for me. I have EDS Hypermoble type, which to put simply means my joints and connective tissue are not stable. After my first set of exercises, I’d manage to subluxate both my shoulders and my hips, and was bed bound for several hours. There’s a reason I do exercises under supervision, either from my physical therapist, or when I can afford it, a personal trainer who’s fully aware of my condition.
However, I brought up trying the app with my physical therapist, and he was very supportive of the idea of trying wall Pilates at home. He had me redownload the app, and after our session went through the individual exercises with me that I’d had trouble with. (side note, BEST PT ever, I am so happy to have found him.) He helped me find ways to modify them so they were safe for me, or on a couple said “that’s not for you, I don’t feel comfortable with you doing that”. Reminded me to always keep in mind slow and controlled, to not try for full extension since that’s when I tend to over-extend.
I’ve now done my third workout, and I’m optimistic. While ideally I’d love to lose weight, right now I’m focusing on feeling better, and more in control of my unpredictable body. I’m excited to see that there are so many different types of workouts.
My goal for now is 3 times a week. I still have a lot to explore, and see how if effects and hopefully helps me!Show lessIbara24
Developer Response
Hello! Thanks for sharing your situation openly. We always recommend consulting your physician before starting any new activity or diet. We are glad you adjusted your plan based on your doctor's advice. We believe that you will achieve amazing personal results! Kind Regards, Team BetterMeunauthorized excessive charges and abuse of authority
I bought a deal for 4 weeks which seemed fine to me. The only thing I had to do was follow the steps that the same website indicated to me. When I got to the payment method it told me that I was going to pay $38 for 4 weeks and that at the end of those 4 weeks I would have to pay a little more. That was all the website told me. Anyway, yesterday marked 7 days since I purchased this service and my bank account reflected a -$100 charge for a subscription to this app. It turns out that in addition to what I paid, they added a personal trainer without my authorization. They gave me 7 days for free and yesterday when the 7 days were up they charged me for that subscription that I insist I never authorized and much less read anywhere that they would give me those 7 days for free and that then I would have to pay $100 dollars for nothing. All customer service did was cancel that subscription for future charges, but they didn't mention anything about a refund. Now I have to wait 7 business days to make a claim with my bank and I really doubt they will give me my money back. I strictly recommend that if you decide to download and purchase this service, you review your subscription. I think they abuse their authority the moment you agree to their terms and conditions.Show lessHuidia
Developer Response
Hello! Thank you for reporting this situation to us. We have a general subscription package with premium features. We also display additional offers so that our users are aware of extra options. Additional plans remain optional and can easily be skipped. Please note that our product’s purchase can only be initiated with the user’s approval. We would be grateful for your direct contact at gethelp@betterme.world for faster resolution. Alternatively, you can provide a 7-digit ID number of your automated email here as an updated review reply. Kind regards, Team BetterMeThis app is dangerous
I had downloaded this app with intentions of trying to get back on track with exercise and eating more healthy after an accident. But I quickly deleted it when I recognized harmful diet/exercise practices and recommendations that work against this app intended use.
This app covertly perpetuates eating disorder logic and rationale. It communicates idea that fasting and exercising many times a day will result in losing extreme amounts of weight quickly (for instance, suggesting to me to lose 62 pounds in 5 months). Such messages contribute to the idea that extreme calorie reduction and excessive exercise will give users results, when instead, the only result it gives users is a poor mental health for not meeting goals. It also tries to incorporate mindfulness practices that emulate the goal of staying focus on the present instead of stressing about the future. But these mindfulness tactics unintentionally reinforce the negative messages of self-doubt, obsessive eating, and fixating on numbers it’s ‘trying’ to get users to avoid.
I would exercise caution when using this app if you have previous experience with eating disorders. The heavy emphasis on use of the app and the messages within the app (daily chapters) can exacerbate symptoms of fixation, extreme negative emotions, self-doubt, and normalizes harmful weight loss strategies.Show lessAllie_D23
Developer Response
Hello! Thank you for taking the time to share your personal experiences and concerns. Our app may not be suitable for everyone, and it should not replace professional medical advice, diagnosis, or treatment. We always recommend consulting with a healthcare professional before starting any new diet or exercise regimen. At BetterMe, our aim is to promote a balanced, healthy lifestyle. Our priority is the well-being of our users, and we understand the importance of providing a safe, positive environment for everyone. We are deeply sorry for any distress our app may have caused you, and we appreciate your crucial contribution to helping us improve. Please don't hesitate to contact us at gethelp@betterme.world if you have any more feedback or suggestions. Kind regards, team BetterMeEh
i'm only giving this a 5 star review because it needs to be seen. i downloaded this to try and stay more in shape at home as i just cancelled my gym membership but wanted a way to stay active at home. i answered all the questions which seemed pretty genuine and i had a good feeling about it, then it came to the subscription part. i was fine with their pricing, but it said i'd get one week free before having to pay. so while under the impression that i would get my week free before paying, i chose the subscription and went on. after one day of using the app i didn't like the way it was formatted and found a different app that worked way better and was free, so like any sane person would do, i went and cancelled my subscription before i was supposed to be billed anyways, and deleted the app. now however, i am unable to make other purchases or download any apps because i have an "unpaid balance" for the BetterMe app which wasn't supposed to be billed to me yet. SO, if you're thinking of just "trying out" this app like i did, please don't, because if you don't like it, chances are you wont be getting your money back.:)Show lessbajl3y
Developer Response
Hello! We are so sorry to see you think this way of BetterMe. Our team made sure to highlight all pricing details before the payment. Additionally, each customer receives a confirmation email with the billing details. It'd be great if you could contact us at gethelp@betterme.world so that we reviewed your case closer and found the best solution. We hope to hear from you back. Kind regards, Team BetterMeUgh, no thanks - SKETCHY business model
Updated Review: I’ve added one star back because they refunded me a portion of my payment. The customer service reps are pleasant. It’s nice that an effort was made to do something regarding my dissatisfaction, but I still think the company has a bad business model. Original Review: The workouts were good. My problem is with how the program ran. There was a Labor Day sale so I bought a four week training program. I knew | only had 28 days to do the workouts but, I figured I could probably double or triple up on workouts some days so I could actually finish all of them. (I was out of town/traveling at the time that I bought it and wasn't able to fit in a workout every single day.) I couldn't do that, though, because it only gives you one workout at a time and, I couldn't simply finish a workout to get the next one. No, I had to actually wait a full 24 hours before they would release the next workout. I literally only had 28 days of one workout every 24 hours. This made it IMPOSSIBLE to access all the workouts I PAID for. What a waste of money. After I knew I was only going to be able to do some of the workouts, I lost complete interest in it. I wish I could get my money back. Edit: Sorry, but your response doesn't address my issues. It's a terrible method to force people to workout every day and lock access to the workouts they paid for. Changing from two stars to one.Show lessbrooklyn_007
Developer Response
Hello! Thank you for your feedback. Please note that since this is your personal plan, you get one set of exercises each day. This means the next exercises unlock on the next day. If you want to work out more, you can access the full library of exercises in the 'Workouts' section of the app. Still, we always recommend focusing on quality over quantity, listening to your body, and making sure that you do not overdo it. UPD: Kindly note that our team has been communicating with you by email. We can revise your case and provide you with a better solution further! Keep in touch with us. Kind regards, team BetterMeApp itself is good.
The app functions well. However the program leaves room for improvement. The videos are poor - dance videos don’t have any speaking, so it’s difficult to follow along. Music is generic bpm music which makes it hard to stay motivated. No discussion on safe form or modifications - not great for beginners who don’t know how to perform exercises properly. I thought I was signing up for a 28 day Pilates program but I ended up signed up for a general plan. Each day it gives me exercises but they don’t necessarily add up to the goal calorie burn. A huge part of me signing up was that I didn’t have to go searching for workouts on my own. A lot of the other stuff offered in the app can be found elsewhere (and for free). I want a refund but in reviewing their extensive limitations to the refund policy, I discovered that I would’ve had to purchase directly from the website - I bought my subscription through the App Store.
Also step counter is disappointing. It will track your steps through your phone but I often don’t carry my phone all day. They’re pushing you to buy their activity band so it doesn’t connect with Fitbit. And there’s no way to manually enter steps in the app.Show lessJensal14
Doesn’t record my workouts
I’veused this app for about a month and I’ve done the exercises everyday but it has recorded about 3 of them. And sometimes they just don’t work! I’ve emailed or tried to leave a comment about this but no one has gotten back to me. I want to like the app as it was keeping me exercising for at least 15 minutes a day or more but frustrated that I can’t track my progress and that my attempts to get it resolved have been met with radio science as no one will get back to me! Billing me didn’t seem to be an issue and the only communication I’ve had. I do however like how you can log calories weight other exercises and that the exercises on the app are pretty simple but some don’t seem very safe and can leave my back hurting. I think if I didn’t have a few years of pilates under my belt to keep my core strength I could have I injured myself with some of the not so great descriptions of how to do them. Please someone get back to me about how it won’t record my exercises. And when a bill is coming up it would be nice to get a reminder. But I feel like I should be reimbursed for the last 2 months as I am paying for something that doesn’t work!Show lessHLockeVan
Developer Response
Update: We are really eager to help, but we need to locate your account first. Have you contacted us? If not - please send a message to gethelp@betterme.world. If you have contacted our team already, update this review with the 7-digit ID of your request. Hello! We can see how frustrating it must have been for you. We do our best to satisfy our clients' needs! Would you kindly reply to this review with the 7-digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply! Kind Regards, Team BetterMe
