BetterMe User Reviews

BetterMe: Health Coaching

BetterMe Limited

Lifestyle

Health & Fitness

Reviews Summary

Positive highlights

🎨

This app hasBeautiful and intuitive app design

🎯

This app hasCustomized workouts and meal plans based on user preferences

🔍

This app hasDiverse range of workout types and recipes

📊

This app hasTracking for steps, water intake, and weight

🤝

This app hasSupportive customer service and refund policy

🔥

This app hasEffective for weight loss and improving fitness

🧠

This app hasHelpful articles and educational content

Negative highlights

💰

This app hasExpensive subscription fees, with additional charges for certain features

🔒

This app hasLack of flexibility in customizing meal plans and workouts

📋

This app hasInconsistent and limited food database for logging meals

⏱️

This app hasRigid workout structure with no option to pause or skip exercises

🔄

This app hasInability to sync data across devices or access workout history

🤯

This app hasConfusing and frustrating user experience for some features

🚫

This app hasMisleading advertising and lack of transparency around subscription terms

Top reviews

Most RecentHighest RatedLowest Rated

Simple

They are nice and simple exercise that you can enjoy when doing it, is gonna get harder by pass time, no just cos the exercise might change and be more challenge also cos as you get into them you gonna start doing them better and trying to make them harder for you, just do your best and you will no regret. There a big amount of kind of exercise depending what your goal is. Enjoy 🙂

Show less

Pabloscochat

14 days ago

Don’t get this app! Read this now!

This app was very confusing, I saw it on Pinterest and it seemed like it would be great for my goals, don’t get me wrong this app was pretty handy in logging what I ate per day but the beginning of when I purchased it, the app was very smart about making it not very clear that you had a free trial run before you had to pay and it was very difficult to unsubscribe the app. If you haven’t read the other reviews on how the app kept you paying, I can’t say that it is true because I cancelled it just now hoping that it actually cancelled. but once you pay you will not get refunded. so my advice is to just read through the app thoroughly before buying anything or to stay clear away from it. there is a reason why they have a specific page on subscription terms. even as you read that it’s confusing.

Show less

Fitness trainer 101

15 days ago

This SO Works! I Can Use It. 🤩

I love that each day’s workout offers multiple options for “exercise snacks”. That’s a borrowed term for small short legs or periods of exercise so that User has the option to build up or add on the daily obligatory workout depending on how they are feeling. I love these. These are great so that you can build on your work in a way that fits your stamina level and you can gradually increase your endurance and strength all while helping you build your confidence. Your energy level and mood are immediately increased ❣️💕🥳 I don’t have to compete with a class or anyone else’s pace. I don’t have to compete with the music or an instructor. The modification are already built in. Its like it’s automatically tailored to your fitness level and I believe it uses predictive metrics to determine how to advance or adapt your workouts to your progress and activity. These exercises are some of the most precise that I have at isolating the upper body muscle groups. There is something that anyone can do at any fitness or ability level to work any muscle group. 😃😄 I can have fun with this and I can do this at any time of day I want to. No equipment needed but a soft flat floor or a mat.

Show less

Gi-iiiii-ggity!

19 days ago

Response from developer

Hello! Our team is very happy when our customers feel satisfied. Thank you so much for sharing your positive feedback with other users and us. Kind regards, team BetterMe

BEWARE

I wanted to try this out so I paid $21 for a week, then I got charged for a month $42 which is fine. two days later they charged me $139 for coaching.. I had no idea.
They have informed me that they will not refund the coaching cost. This is a lot of money for a senior.

Mskrusty

a month ago

Response from developer

Hello. Thank you for your updated review. When you submit your order, you automatically agree to the refund policy. We should follow the rules and conditions of this refund policy while reviewing your request. Please check your Inbox for a follow-up on your case. Kind regards, team BetterMe

Great app

I signed up for the equipment and a 12 week plan and was genuinely blown away when I opened the app! Hundreds of videos and explanations of how to do movements and work outs, and work outs of all kinds, from Pilates to yoga to tai chi, weight lifting, treadmill and more! I was impressed that they could incorporate my back and knee problems into my plan, and I saw the app also has work outs for so many people including those with limb loss, pre and post-natal and more, so it really is for everyone!
Plus there’s educational content, habit and calorie tracking, meal ideas and even more. A great app that’s keeping me on track, and it feels positive and supportive where some other apps and programmes can be aggressive or negative. Plus it’s very user friendly and easy to use!

Show less

BellaJane123

a month ago

Response from developer

Hello! Thanks for the review, and thank you for choosing BetterMe! We are glad that you like the features of our app. We wish you all the best. Team BetterMe

Average for the cost

I found the app to be average in terms of what you get for the cost of the subscription. For the features that are pushed in adverts, you have to pay even more.

For the wall Pilates, there are only options for seniors or normal people, for the plus size routines, again you have to pay more.

I definitely don’t feel I’ve gotten my money’s worth and may look at not renewing my subscription.

Show less

theresnowaythisnamestakentoo

a month ago

Response from developer

Hello! We have a general subscription package with premium features. We also display additional offers so that our users are aware of extra options. Additional plans can easily be skipped and our product’s purchase can only be initiated with the user’s approval. Please note that there is a wide variety of different-intensity exercises in the Workout tab. Feel free to select the ones that suit you best and try out new ones. You can reach us at gethelp@betterme.world and our team would be glad to answer your questions. All the best, team BetterMe

They charge after cancellation

Worst experience ever. They charged me after plan cancellation. On top of that you need to close 100 pop-up windows refusing from subscription until you get “cancel” button.
And than you need to WRITE AN EMAIL TO SUPORT to confirm the cancellation to your subscription

Shgdcjjv

a month ago

Response from developer

Hello! If the subscription was successfully canceled, it could not be automatically renewed. Unfortunately, we did not find an email request from you. Please contact our team at gethelp@betterme.world, and we will do our best to assist you. Kind Regards, Team BetterMe

Disappointed

I’m 78 years of age with knees replacement signed up for chair yoga but my program has me on my knees and stomach which is impossible at this point. What was the purpose of filling out questionnaire if you were sending me a generic workout not considering my age and conditions?

Buck2024$

2 months ago

Response from developer

Hello! The workouts have been picked based on your quiz answers. And all your preferences have been applied to your BetterMe profile. The quiz questions aim to let us know what training you would like to have more of. Please contact us at gethelp@betterme.world, and we will help you. Kind regards, team BetterMe

Not for those used to working out regularly

I’ve been using the app for a few days now to see what it can do for me as I’m getting ready for my wedding in April. I workout 4-5 times a week and in general eat a pretty balanced diet. I would like to lose some pounds and I just needed a little structure. I was excited for daily workouts and a bonus meal plan, but I’m a little disappointed. The workout plan does not allow for making up a workout if you didn’t get it done the previous day, ultimately requiring that your plan stretches beyond what you paid for. So right now I already know I won’t get them all done before the plan renews. The meal plan is entirely different each day, so unless you have a huge fridge and an unlimited budget, it’s not going to work for you. I wish it would consider ingredients and coordinate the plan so that you repeated ingredients throughout a week.

Ultimately, I just wanted to challenge myself to think about fitness daily, but the workouts are so far only 15-20 minutes and I wouldn’t really call them workouts. I was hoping to challenge my flexibility and stability, but in general I’m overthinking the wall, at most stretching, and not really feeling any impact even after an “advanced” class.

I know it’s early in the process, but I probably will not renew my 28-day challenge.

Show less

rogowsk

2 months ago

Response from developer

Hello. We appreciate these details of your BetterMe experience. We gather all valuable details, analyze them and share them with the relevant teams for future improvements. It helps make the service more suitable for people with different needs. Feel free to connect with us at gethelp@betterme.world. Our team will gladly help you change the recommended workout program to a more challenging one. Kind regards, team BetterMe

Auto-renewal issues

I’m really disappointed with this app as it seems they have set it up in a sneaky way with the auto-renewal.
The only reason I was able to know I was paying them is through my bank- no receipt or email confirmation of payment, so it seems they don’t want to notify you that you’re still paying so you don’t notice!
I requested a refund on the same date of payment, however you won’t get a refund unless you can prove you’ve been using the app and don’t see results….
I completely understand their terms etc and sure, I don’t meet the requirements of a refund. But this is so disappointing that a health app is so sneaky and seems to be taking our money. Once you sign up you don’t hear a beep from them, then notice you’re paying them!
My second payment was also DOUBLE the initial payment. Really I would have appreciated a heads up email about the ‘auto-renewal’ and I genuinely would have considered continuing with the app- but they’ve left a bad taste in my mouth now and I won’t be using this again.

Show less

Hayley Louise 4

2 months ago

Response from developer

Hello! Thank you for reaching out. All our plans are based on a subscription. This info is highlighted before the initial payment on the checkout page and in a confirmation email you receive after the purchase. All subscriptions are set up for automatic renewal. Please contact us at gethelp@betterme.world, and our team will do their best to assist you. If you have already reached out to us before, you can also update this review with the 8-digit ID of the automatic email you received after contacting us. We are looking forward to hearing from you! Kind regards, team BetterMe