BetterMe User Reviews

BetterMe: Health Coaching

BetterMe Limited

Lifestyle

Health & Fitness

Reviews Summary

Positive highlights

🎨

This app hasBeautiful and intuitive app design

🎯

This app hasCustomized workouts and meal plans based on user preferences

🔍

This app hasDiverse range of workout types and recipes

📊

This app hasTracking for steps, water intake, and weight

🤝

This app hasSupportive customer service and refund policy

🔥

This app hasEffective for weight loss and improving fitness

🧠

This app hasHelpful articles and educational content

Negative highlights

💰

This app hasExpensive subscription fees, with additional charges for certain features

🔒

This app hasLack of flexibility in customizing meal plans and workouts

📋

This app hasInconsistent and limited food database for logging meals

⏱️

This app hasRigid workout structure with no option to pause or skip exercises

🔄

This app hasInability to sync data across devices or access workout history

🤯

This app hasConfusing and frustrating user experience for some features

🚫

This app hasMisleading advertising and lack of transparency around subscription terms

Top reviews

Most RecentHighest RatedLowest Rated

Life changes

The best way to change my attitude to exercise and food happened while I was working on myself at home on the BetterMe app. With assistance of the coaches and programmes which included challenges I have been able to get a healthy lifestyle. Having got fitter and lost weight I am able to walk and sleep better as the arthritis pain is more manageable.

Show less

Fit fiddle

a month ago

Response from developer

Hello! Thank you so much for your lovely feedback. We are really glad to see that BetterMe has been helpful to you. We hope that working out with BetterMe will be as effective in the future! Kind regards, team BetterMe

It works amazingly

Really helpful when it comes to keeping on track and figuring out what’s good and bad. When I started I had no clue how to eat or what exercises to do. This showed me the difference between good and bad and showed me how to eat healthily and keep my calories down while staying full. I lost 8kg before my lifestyle changed and I lost track of everything. Doing my best to get back on track now but even when I had fallen off I still maintained that healthy eating bc I genuinely preferred it to how I used to eat. I carry the exercise and eating habits that BetterMe taught me and it’s helped me so so much. People always ask me what the trick is. The trick is simply sticking to the plan and knowing that cheat day isn’t a weekly thing.

Show less

AllyGM14

a month ago

Response from developer

Hi there! We are delighted to hear your optimistic feedback! Thanks for taking the time to review the app and share your opinion with other users and us. Feel free to reach us at gethelp@betterme.world at any time. Kind regards, team BetterMe

I used to love this app

Ok, I used to love this app It worked great with what I needed until it didn’t It started crashing, freezing and being completely unresponsive. I emailed the desk help and afterwards I tried to reinstall it, but I ran into a huge problem! Initially lt let me log in through my Apple ID, but this time it didn’t, only through email, and when i tried to log in through my email and reset my password, it said that my email isn’t recognized, I am very upset, I paid for it, I had made so much progress and it was something I was looking forward to, every day and it was supposed to be good until November 28 ( another 7 months)
Updating my review ..
Because I wasn’t able to get it to work, I went and purchased the subscription again, and although I am not happy with paying twice for the same app, It seems to work much better, which I do appreciate but i still think that is unfair to charge twice, for one subscription and if it happens, by mistake, the customer should be refunded, which hasn’t happened yet.
Other than that, I like the wide selection of workouts and individual plans. I like that you get to set a goal and gradually work your way through it. It is also very helpful to be able to substitute some of the suggested workouts that come with your plan, for those days when you’re dragging or the days you’re on fire and ready to step up with a more rigorous training.

Show less

BelieveJustBecause

a month ago

Response from developer

Hello! Thank you for reaching out and reporting this situation to us. We would really like to help you fix it. We'd be very grateful if you sent us a message to gethelp@betterme.world with screenshots and more details on the issue you have experienced, and we'll do our best to resolve the matter. We are looking forward to hearing from you! Kind regards, team BetterMe

Charged before 7 day trial was up after I cancelled it on day 3

I selected the 7 day free trial as I wanted to give this app a go to help keep me on track with my exercise and eating I didn’t find it helpful for me personally as the calorie counter was frustrating as I struggled to do custom g’s and ml’s and found it confusing, the exercises also didn’t have enough variety time wise so I found it hard to fit into my day.
I cancelled the trial on day 3 or 4. I have then checked my bank statements and have seen I have been charged for a months subscription.
I have sent a refund request as I did not authorise to be charged until the free trial was up if I hadn’t cancelled my subscription which I have.
I also selected the 7 day trial through the app and cancelled through the app so it is not the case of if you did it on the website then cancel through the website, I have had the app for only 5 days and have already been charged the months fee.

Show less

olipop01

2 months ago

Response from developer

Hello! Thank you for writing the review. For the quickest resolution, please provide us with the 7-digit ID number of the email you received in the automatic reply here. Our team will do their best to help you! We hope to have this resolved as soon as possible. Kind Regards, team BetterMe

Simple

They are nice and simple exercise that you can enjoy when doing it, is gonna get harder by pass time, no just cos the exercise might change and be more challenge also cos as you get into them you gonna start doing them better and trying to make them harder for you, just do your best and you will no regret. There a big amount of kind of exercise depending what your goal is. Enjoy 🙂

Show less

Pabloscochat

2 months ago

Response from developer

We can't help but be happy to hear that you like what our app offers. There are lots of different aspects that can be covered with it. And we hope you will be enjoying your journey together with the app further. Team BetterMe

Don’t get this app! Read this now!

This app was very confusing, I saw it on Pinterest and it seemed like it would be great for my goals, don’t get me wrong this app was pretty handy in logging what I ate per day but the beginning of when I purchased it, the app was very smart about making it not very clear that you had a free trial run before you had to pay and it was very difficult to unsubscribe the app. If you haven’t read the other reviews on how the app kept you paying, I can’t say that it is true because I cancelled it just now hoping that it actually cancelled. but once you pay you will not get refunded. so my advice is to just read through the app thoroughly before buying anything or to stay clear away from it. there is a reason why they have a specific page on subscription terms. even as you read that it’s confusing.

Show less

Fitness trainer 101

2 months ago

Response from developer

This SO Works! I Can Use It. 🤩

I love that each day’s workout offers multiple options for “exercise snacks”. That’s a borrowed term for small short legs or periods of exercise so that User has the option to build up or add on the daily obligatory workout depending on how they are feeling. I love these. These are great so that you can build on your work in a way that fits your stamina level and you can gradually increase your endurance and strength all while helping you build your confidence. Your energy level and mood are immediately increased ❣️💕🥳 I don’t have to compete with a class or anyone else’s pace. I don’t have to compete with the music or an instructor. The modification are already built in. Its like it’s automatically tailored to your fitness level and I believe it uses predictive metrics to determine how to advance or adapt your workouts to your progress and activity. These exercises are some of the most precise that I have at isolating the upper body muscle groups. There is something that anyone can do at any fitness or ability level to work any muscle group. 😃😄 I can have fun with this and I can do this at any time of day I want to. No equipment needed but a soft flat floor or a mat.

Show less

Gi-iiiii-ggity!

2 months ago

Response from developer

Hello! Our team is very happy when our customers feel satisfied. Thank you so much for sharing your positive feedback with other users and us. Kind regards, team BetterMe

BEWARE

I wanted to try this out so I paid $21 for a week, then I got charged for a month $42 which is fine. two days later they charged me $139 for coaching.. I had no idea.
They have informed me that they will not refund the coaching cost. This is a lot of money for a senior.

Mskrusty

2 months ago

Response from developer

Hello. Thank you for your updated review. When you submit your order, you automatically agree to the refund policy. We should follow the rules and conditions of this refund policy while reviewing your request. Please check your Inbox for a follow-up on your case. Kind regards, team BetterMe

Great app

I signed up for the equipment and a 12 week plan and was genuinely blown away when I opened the app! Hundreds of videos and explanations of how to do movements and work outs, and work outs of all kinds, from Pilates to yoga to tai chi, weight lifting, treadmill and more! I was impressed that they could incorporate my back and knee problems into my plan, and I saw the app also has work outs for so many people including those with limb loss, pre and post-natal and more, so it really is for everyone!
Plus there’s educational content, habit and calorie tracking, meal ideas and even more. A great app that’s keeping me on track, and it feels positive and supportive where some other apps and programmes can be aggressive or negative. Plus it’s very user friendly and easy to use!

Show less

BellaJane123

2 months ago

Response from developer

Hello! Thanks for the review, and thank you for choosing BetterMe! We are glad that you like the features of our app. We wish you all the best. Team BetterMe

Average for the cost

I found the app to be average in terms of what you get for the cost of the subscription. For the features that are pushed in adverts, you have to pay even more.

For the wall Pilates, there are only options for seniors or normal people, for the plus size routines, again you have to pay more.

I definitely don’t feel I’ve gotten my money’s worth and may look at not renewing my subscription.

Show less

theresnowaythisnamestakentoo

2 months ago

Response from developer

Hello! We have a general subscription package with premium features. We also display additional offers so that our users are aware of extra options. Additional plans can easily be skipped and our product’s purchase can only be initiated with the user’s approval. Please note that there is a wide variety of different-intensity exercises in the Workout tab. Feel free to select the ones that suit you best and try out new ones. You can reach us at gethelp@betterme.world and our team would be glad to answer your questions. All the best, team BetterMe