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Login issues
I would have given this app 5 stars. I have been using it for 11 months and really liked it. The work outs were good, I liked the meal plans (though I often had to make my own substitutions), and I like that it tracked daily calories and calories burned and synced with my other apps. It has been very helpful in my weight loss journey.
However, I recently upgraded my phone and now I cannot get into my account. I only have two emails. One it says is not registered with them and the other it says I have the wrong password. When I try to get an email to reset it, that email says it can’t be done because my email isn’t connected to a BetterMe account. I received only an automated answer from customer service. Which would have been fine but usually I get responses within a day with other apps and I have heard nothing. The website offers no help in the FAQ section. My final decision to take away two stars came from seeing many other people with the same issue dating back a year or more. If this is an ongoing problem it should have been resolved by now. It’s very frustrating to have to jump through hoops to sign into something I pay for.Show lessMegan McK.
Developer Response
Hello! Thank you for bringing the issue to our attention. We greatly appreciate your patience while processing your request. Please be kindly informed that we have found your request - please check your Inbox for a solution to the problem you have faced. Kind Regards, Team BetterMeBeware excessive charges and terrible customer service
I signed up for a trial with BetterMe, thinking it would be a good fit for my needs. However, my experience with the company has been extremely disappointing, especially regarding their customer service. On the day my trial ended, I was automatically charged for an 84-day subscription without any prior warning or reasonable opportunity to cancel. The charge was processed immediately after the trial ended, and despite canceling within minutes of receiving the charge notification, my request for a refund was flatly denied. BetterMe's customer service was unhelpful and unsympathetic to my situation. They hid behind their terms and conditions, showing no leniency or willingness to address what was clearly an unfair situation. Their responses felt robotic and dismissive, with no regard for customer satisfaction. It's important for potential users to know that BetterMe prioritizes strict adherence to policy over fair treatment of its customers. Their auto-renewal practices seem designed to trap you into unwanted charges, with little recourse for getting your money back if you miss their narrowly defined cancellation windows. I would not recommend BetterMe to anyone, especially if you value good customer service and transparency. There are plenty of other options out there that treat their customers with respect and fairness—BetterMe is not one of them.Show lessNocturnaldzn
Developer Response
Hello! Thank you for writing the review. For the quickest resolution, please provide us with the 7-digit ID number of the email you received in the automatic reply here. Our team will do their best to help you! We hope to have this resolved as soon as possible. Kind Regards, team BetterMeMeh, too many issues not enough features or considerations
I gave this app a shot for 12 weeks. Didn't see much improvement. Customer service was terrible. You can only review a workout if you select it as "too hard" and you can't specify which exercises you had issues with unless you email them and if you email them they're response is just "that's how the workout is" and they don't adjust anything to make it better for you (I tried multiple times). Half the exercises were way too easy the other half were too difficult and I'd just lay on the floor frustrated I was wasting my time, which I told them repeatedly then the next workout would be exactly the same, despite the app saying they would use that information to adjust future workouts. Too much or not enough transition time between exercises. You can either have an obnoxious lengthy explanation of how to do each exercise running in the background with notifications to switch exercises or no sound at all so if you're listening to your own music but don't want to hear the same explanation for every exercise there's no notification to switch so you have to watch the app the whole time. I selected 10-15 minute workouts focusing on arms and core but after a few days it was 20-30 minute workouts focusing on legs. They'll do multiple types of pushups or crunches in a row so you're too tired in that muscle group to be able to do them all, at the very least with good form. Wasn't worth the money in my opinion.Show lessIshouldnthavetomakeanickname
Developer Response
Hello! We appreciate that you pointed out what needs improvements. Our team is doing its best to present an enhancement of the existing features and add new ones. We hope that you will be staying tuned for future updates and keeping your app updated to the latest version to enjoy improved tools. Kind regards, team BetterMe