Customer App - Zoho Assist

Customer App - Zoho Assist

Live Screen Sharing & Support

⭐️3.8 / 5
Rating
🙌1.2K
Ratings
📼5 scs
Content
📦~ in 1 month
Updates frequency
🗣❌ unsupported
Your locale

All Versions of Customer App

1.5

June 26, 2024

We are excited to Introduce a significant enhancement designed to improve overall performance and deliver a smoother, more efficient session experience. With our updated Video Streaming capabilities during your remote sessions, experience high-quality, uninterrupted screen sharing, ensuring optimal performance and reduced latency. We are committed to continuously improving your experience and value your feedback. Update now to take advantage of the new Video Streaming feature and elevate your remote support sessions
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1.4.5

May 30, 2024

Bug fixes and performance enhancements.

1.4.4

April 22, 2024

Bug fixes and performance enhancements.

1.4.3

March 4, 2024

In this update, we've implemented several minor bug fixes within our APIs to boost performance and ensure smoother functionality.
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1.4.2

January 22, 2024

Bug Fixes and performance enhancements

1.4.1

January 4, 2024

Bug fixes and performance enhancements.

1.4

December 6, 2023

Bug fixes

1.3.1

October 11, 2023

Bug fixes and performance enhancement.

1.3

August 31, 2023

Experience enhanced session quality with our upgraded screen sharing algorithm
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1.2.32

July 6, 2023

Bug fixes and performance enhancements.

Price History of Customer App

Description of Customer App

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician. 1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session. 2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key. 3. You can then share your screens with the technician at the other end. 4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications. 5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time. 6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time. 7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option. Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.
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Customer App: FAQ

Can Customer App be used on iPad devices?

Yes, Customer App is iPad-friendly.
Zoho Corporation is the developer of Customer App.
The app needs iOS 14.0 or later to function properly.
The current user rating of the Customer App app is 3.8
The App Category Of Customer App Is Utilities.
1.5 is the most recent version of Customer App.
The latest Customer App update was released on July 1, 2024.
The Customer App app originally came out on February 5, 2023.
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Currently, Customer App supports Bulgarian, Dutch, English and 10 more.
Sorry, Customer App is not part of Apple Arcade.
Sorry, there are no in-app purchases available in Customer App.
Sorry, Customer App is not designed for integration with Apple Vision Pro.

Screenshots of Customer App

iphone
ipad

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Reviews of Customer App

  • Be carful

    People will use this app to scam you. They will pretend to be customer support for Apple and they will try to trick you to give them access to your phone through an app while pretending to be Apple support. They attempt to get you to download this terrible app so they can get access to your phone and see all your passwords and bank accounts. So beware. Also SHAME on the developers for allowing this scam to run freely on their app. Who knows what other customer support they pretend to be. Delete this app now to avoid anyone stealing all your information. Good luck.

    P.S.
    They have heavy accents.

    Developer Response

    Hi, We are sorry to hear about your negative experience. Zoho Assist is used by many legitimate technicians for customer support. We have no affiliation with any scammers or illegally operated businesses. We would like to look into this issue for you further. Please email your concern to assist@zohomobile.com. Report abuse here: https://www.zoho.com/assist/report-a-scam.html
  • Allows scams

    This app was used by me after being told to download it by what I thought was Apple Help. It was an awful, drawn-out experience and they managed to cheat me out of $400 before I hung up. Then they called me back! They told me to calm myself and that would help me in understanding what they were doing. Also kept me in the phone for a long time as they were going to prove to me that they were Apple. It was awful!

    Developer Response

    Hi, We are sorry to hear about your negative experience. Zoho Assist is used by many legitimate technicians for customer support. We have no affiliation with any scammers or illegally operated businesses. We would like to look into this issue for you further. Report abuse here: https://www.zoho.com/assist/report-a-scam.html
  • App used by scammers!

    I’m sure this app has legitimate applications and works well. But this app is used by scammers to record your phone and computer screen to steal your data. Most recently, I was instructed to download it by a scammer posing as Norton 360 Premium, and in order to cancel my (fake) subscription, they asked me to start recording my screen. I promptly hung up. BE SAFE OUT THERE!!

    Developer Response

    Hi,We are sorry to hear about your negative experience. Zoho Assist is used by technicians for customer support. We have no affiliation with any scammers or illegally operated businesses. If scammed, please notify your bank of the unauthorized transaction and reset your passwords. Report abuse here: https://www.zoho.com/assist/report-a-scam.html