Surest

We updated the app to improve the user experience and kissed some bugs goodbye.

You asked, and we listened! Our latest update lets members submit out-of-network claims digitally via a button on the "Claims" page or a link in the "Resources" section. No more mailing claim forms unless you want to (physical form is still available)! We've also enhanced the accessibility features of our app to better serve all users. Additionally, we squashed a few bugs.

We've fixed a bug that interrupted scrolling through the provider list after a search. Now, members can easily scroll without accidentally clicking into provider details. Enjoy smoother navigation!

To support our Spanish-speaking members we have translated our Search Typeahead and Results into Spanish. Users who have their device language set appropriately will now be able to search naturally in Spanish and see Spanish language typeahead results. Additionally we made some key accessibility updates and fixed a few bugs.

We fixed a couple of bugs to keep things running smoothly for our members. First, we’ve resolved an issue that was causing a blank screen when members tried to reset their password. Additionally, we’ve corrected some issues with viewing digital ID cards. With this update, viewing ID cards within the app won’t obstruct any navigation elements. We also fixed a problem where scrolling through a list of providers could sometimes cause results to disappear.

We’ve updated the filters used to focus the provider list. In addition to a sleek redesign, there are new provider attribute filters —such as language spoken, extended availability, virtual care availability, and more. Happy filtering! We’ve added a feedback form to the search bar on the ‘Find Care’ page. This allows members to report unexpected dropdown results for investigation. App version 4.3.0 fixes a few minor display and formatting bugs.

Update: We fixed a bug that was preventing some members from seeing provider details after filtering search results by specialty. This was specifically impacting 'Otolaryngology (Ear, Nose, and Throat)' specialists. All specialty filters are now working as expected. Additionally, we made some changes to the experience when viewing an archived policy. The search location field will now be disabled and there will be an "unavailable" label.

Filling out intake forms is easier than ever! Key ID card details (including member and group numbers) are available to 'copy' directly from the app and 'paste' wherever you need. We added new home page shortcuts for the most commonly searched conditions AND a 'set your location' prompt for members searching from an invalid address. We've squashed some bugs - including links that weren't working for some members as well as navigation issues when activating coverage.

We’ve made a few minor navigation enhancements and squashed some bugs along the way! Users can now see all providers correctly reflected on the map view in search. Users can now scroll on the Activation of coverage attestation page.

Add the doctor you see most to the Find Care page. Once you’ve added a preferred doctor, you’ll see them each time you open the app. Then it's easy to quick access information like Medical Office Visit price and Scheduling info. Saving a doctor keeps their information handy for ongoing reference. We also added more information about costs to expect for out-of-network provider care. Click the ‘i’ tooltip on the first result page for out-of-network copay and balance billing information. If a user searches for a provider outside their policy’s networks, they’ll see an ‘out of network coverage’ button. We cured a few bugs. We fixed an error users saw to a feedback survey and back to the Surest app. Out of pocket accumulation was ‘sticking’ after filtering to previous year accumulation; that's fixed in v4.1.0. The chat option was showing outside of Surest Member Services business, so we’ve fixed that too.