Copay $15 then surprised that it becomes $80
Love the app, but not the new health safe ID
Insurance that makes sense
Response from developer
Thank youfor the 5-star rating and the review! It's gratifying to know that the Surest plan is working well for you. That's also the sentiment among the 9 out of 10 members who renew year over year.
Love the app!
Response from developer
Thank you for the 5-star rating and taking the time to write a review. We're glad to hear you're enjoying the Surest health plan. Your affinity for the plan is shared by the 9 out of 10 members who renew year over year.
Clear, affordable
Response from developer
Thank you for the review! We're glad to hear the plan is working as expected for you - it feels good to know what to expect upfront :)
I won’t go back…
And it keeps getting better! Thanks for ability to see claims under review - I like to see that Surest has claims from my recent visits.
Response from developer
Thank you for the 5 stars! We're glad to hear you're enjoying the Surest health plan and that it’s enabling you to get the care you desire. We designed for price transparency and having health care options at your fingertips. It feels good to know what to expect up front :)
I miss bind.
Response from developer
Hello, thank you for your feedback. We're glad to hear you've had a positive experience with the Surest plan. We designed for "Health care options at your fingertips.” It feels good to know what to expect upfront. Consider sharing the Surest website (Surest.com) with your benefits department along with your positive experience with the Surest plan.
No Touch ID
Update - thanks to sone prompt feedback from the developer I learned it does have the feature. I used this app recently after a recent Dr visit and everything is working flawlessly. Review has changed to 5 Star.
Response from developer
We appreciate the feedback - The Surest app supports TouchID login. We recommend a few things: uninstall/reinstall the Surest app, re-register your fingerprint to your device, and check your device security settings. If you need more help, please call Surest Member Services at 866-683-6440 and we will be happy to help.
Saved me thousands
Response from developer
Thank you for the review! We're glad to hear the plan is working as expected for you - it feels good to know what to expect upfront :)
You need to get better
2. Lock the copay price for doctors for atleast one year Jan to Dec. When showing upfront price is transparency, changing the price for the same doc is called dynamic pricing and is not ideal. That will mean if I select a doc with $25 copay and establish care and the price inceases to $125, I will have to change the provider.
3. Most of the providers whom you have listed as in network haven't even heard of the name Surest. Please talk to your providers.
4. Virtual visit video calls should be managed within the app
5. Connect with health apps and provide rewards for exercises and walks.
6. Your customer support is still confused on what's the relationship between Surest and UnitedHealth care.
Response from developer
Hello, thank you for your feedback on the Surest app. We appreciate your suggestions and have forwarded them on to our product team for review. Copays are set, by provider, and are consistent for the duration of your policy year. We are aware that many providers are still building associations of the Surest brand with UnitedHealthcare and we are actively taking steps to spread awareness that if they are in network with UHC they are in network with Surest.
