Surest User Reviews

Bind Benefits, Inc

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Information is not accurate, often outdated

In theory, the idea behind upfront knowledge of procedure and visit costs is great.

But a combination of poor app and website navigability and outdated information makes this very difficult to ascertain the offerings for a specific procedure.

For example, if I want to schedule an MRI for the minimum copay, I can bring up a map of locations and the associated price. However, some locations returned are inaccurate, i.e. there is no provider there or it is the corporate location of the provider. This is a fundamental flaw given that location is tied directly to price of procedure for Surest.

Given that location is tied directly to price, if the provider is a network of locations and has availability at another location, the price may be different which is frustrating. Not sure if surest can unify prices across a network since it is probably part of their negotiation but at least they can show all associated locations in a network so you can get a readout on price by location.

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MattKlop

a year ago

Response from developer

Thanks for your feedback on the Surest app. We strive to display useful and actionable information about providers and the care they provide. Especially changes like locations closing. We changed the way we do this in the second half of 2023 and are seeing positive results. We've also made it easier to use more than one location by smoothing prices across provider locations for certain services. Displaying locations by system is not currently available but is a feature we are exploring. Starting in December 2023, you can search by location by name. You can learn more about how to search by reading our blog here: https://www.surest.com/blog/how-to-search-with-the-surest-health-plan

New user

It’s been fine so far, but I only just installed it and am still getting used to it. One thing I can’t seem to find is a way to save providers as a favorite or to a list of some sort so I don’t have to go back and run searches every time.

Icantsaybanana

a year ago

Response from developer

Hello, thank you for the feedback. While this feature is not currently available within the app, we have flagged it with our product team for consideration for future updates.

All copays

I transitioned from a High deductible health savings account (HSA) almost three years ago. It was the best decision for our family. Our out of pockets costs went down almost 90%. The App works great and even worked for a virtual visit for our daughter studying in Italy last year.

Valpo Mike 1972

a year ago

Response from developer

Hello, thank you for your feedback. We're glad to hear you've had a positive experience with the Surest plan and app!

Login Issue

App is not allowing me to enter parentheses like (, ) . Keyboard does not show that option. However your web allows me to have that character. I literally have to update the password to use it both in app and web. Further when you enter the password for the first time, it does not allow me to turn on the unhide option. Also FaceTime setup is not getting triggered during the initial setup. I am using iOS 16.6 on iPhone 11.

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GamePlayerA

a year ago

Response from developer

We appreciate the feedback, and we're sorry you weren't able to use your password, with parentheses, to login to the Surest app. We identified a bug with special characters not being allowed in the password field. We released a fix in app version 3.19. If you need more help, please reach out to Surest Member Services at 866-683-6440 and we will be happy to assist.

Terrible app

The surest app is terrible to use. It’s the worst medical insurance I’ve ever had! The app is terrible You have to know the specific type of visit you need. The average person doesn’t know what all these medical procedures are called! You can’t search by an office. You must know a specific doctors name. The app doesn’t show you all of the doctors or offices either. Which is very frustrating. For example my wife wants to go to a specific office for a specific type of visit. The office is covered under this insurance, but the app doesn’t show any doctors from that office when you search on the visit type. I hope my employer picks a different plan when our renewal roles around. I have never been this mad about my medical insurance.

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jbasketballh

a year ago

Response from developer

We're sorry to hear you've had a less than ideal experience with the app. The Surest app is designed to return search results that are specific to the condition or procedure you search and optimized to your location. We hear that you'd like to search for a preferred clinic or hospital. If you need assistance understanding the costs associated with a specific provider and a specific service, Surest Member Services can be reached at 866-683-6440 and will be happy to assist.

Horrible

Awful app. The ui is clunky, performance is laggy, and 9/10 “providers” information listed is inaccurate / outdated. You have to cross reference each person on google to find the actual information, and most of the time you can’t find said person. Other providers are listed without any sort of contact information, with no way to reach out and nothing on google. The fact that this app is allowed to exist in this state is an absolute crime.

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disgruntledparent92

a year ago

Response from developer

We appreciate the feedback, and we're sorry to hear you've experienced frustration with the app. We strive to ensure the information on our app is as accurate as possible by sourcing provider information from multiple sources, however we recognize that there may be gaps. If you continue to experience issues, please reach out to Surest Member Services at 866-683-6440 and we will be happy to assist.

Dishonest about claim processing

The app itself is okay. The coverage is highly dishonest. They send emails saying telemedicine visits with included health or Doctor On Demand are free, approve the claim on date of service, then reject it 4 days later leaving you with a full bill like you’re uninsured. When you ‘have questions’ it says the claim should be covered in the app. Chat and calling is little help, they ultimately say ‘we can get a solution by escalating this to a supervisor, they’ll reach out shortly’. A few weeks later, no response. I called back, and they go: ‘oh, this wasn’t fixed yet?’

Typical experience with UHC: deny claims and send you down an endless rabbit hole to nowhere until you pay for a claim that they advertise as covered with no patient responsibility. Shocker.

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Peelage

2 years ago

Response from developer

We're sorry to hear you've had a less than ideal experience. We hear your frustration and we'd like to help. Please reach out to Surest Member Services at 866-683-6440, or email us at social@surest.com so that we can assist.

Worst Search in History

Looking for a mental health provider, and I specifically want someone who does EMDR. That’s not a specialty option, and they show you next to nothing about each individual physician, so I have no idea what services they offer. I have to look up each physician outside of the system, and if I find someone outside of the system, they likely aren’t covered by insurance. It shouldn’t be this hard to find care, and the folks who made this app should do better.

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Scott Arly

2 years ago

Response from developer

We appreciate your feedback and have shared your concerns regarding search capabilities with our product team. For more assistance in finding a covered provider in your area, please reach out to Surest Member Services at 866-683-6440, we're here to help!

Terrible app

Probably the worse health insurance app I have encountered. It only provides a list of providers that are in-network but that’s all, no contact number or option to schedule through the app. Reached out via chat for assistance and was advised to google the provider and his/her contact info for me to schedule an appointment. Not the most convenient app. The addresses provided for each doctor doesn’t seem to be accurate according to the ones google shows.

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DanOsVa

2 years ago

Response from developer

Thank you for your feedback. The Surest app does show in-network providers. Once you select a provider, you can see their scheduling information, when the provider has shared it with us. Directly scheduling within the app is not currently available but is a feature we are exploring. We are also actively working on improving the accuracy of provider data.