Just right
I’ve been a loyal customer of Uni Qlo men’s clothing for years, and it remains my go-to brand for everything from basics to stylish, functional pieces. The quality is always consistent and affordable, whether it’s their soft, durable t-shirts or the versatile jackets. I particularly love their Andy Warhol t-shirt collection, which adds a bold, artistic flair to my wardrobe while maintaining the brand’s signature comfort and style. Their HeatTech line is a winter essential, providing warmth without bulk, and their minimalist designs make it easy to mix and match for any occasion. For me, Uni Qlo is the perfect balance of quality, comfort, and timeless style.
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Website and App is underwhelming bad
Please Uniqlo fix your website. I love your clothes, but your website is just awful. When looking for clothing it is hard to find clothes when half the time the information related to the products isn’t there or I have to refresh and absurd amount of times to get it to work. On top of that trying to make a transaction with a gift card is horrible. When I want to use a gift card on the website the option for it is non-existent, but when I go on the app it’s there. Just when you think you get on the app and everything is okay it is not. When still trying to make a transaction with a gift card I can only use a gift card once. I thought I could work around this by doing two transactions;ultimately, the problem was not fixed in fact it was worse. By trying to pay multiple transactions, due to the problem of only one transaction being able to accept a gift card, I had to pay more money than the gift card was supposed to discount me off of.
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Excellent materials, designs, and workmanship
I have a friend who would only buy the most expensive custom shirts because he demands the highest materials, precision designs and workmanship in his dress shirts. He switched to Uniqlo after careful inspection and being extremely pleased with the quality of the Uniqlo shirts that he tried. I never purchased the expensive custom shirts that he would buy, but I would previously only buy designer brands on sale, but have realized that the material, designs and workmanship of my Uniqlo shirts are superior to my designer brand shirts. I too now buy nearly all my dress shirts at Uniqlo.
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Best Clothing Ever
While I was in the Navy and on a deployment to Korea I found my favorite, most comfortable clothing line and I have never looked back! While I was there I loaded up… not realizing that they do have stores all over the world and that it wasn’t really a brand based strictly out of Korea… it was just that it was the first place I had seen it. As I digress, I’m glad I am able to order online because the closest store is Disney Springs… and I try to stay away from there. So thank you!!! UNIQLO you have designed and constructed the most comfortable clothing line ever!
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No choice but to use. Inconvenient at every turn
I received a coupon for $10 off, so I went to a store to use it, but was told after the fact that I could only use it online. I re-downloaded the app but it couldn’t recognize the email address I have with my account. So I was forced to make a new one with a second email. Then when I tried checking out, it couldn’t load the next screen. After changing some things with my order I realized it wasn’t accepting ApplePay as a payment method. So I had to manually enter my card information. The app is not optimized well and needs to be more intuitive in its UI instead of focusing all its effort on making sure I know the strict return policy
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Great Clothes, App still Insufferable
This iteration of the Uniqlo app and website (written Dec 2023) is probably the best in a long time, and the user interface and experience is still atrocious. I have been shopping at Uniqlo since they opened their first US store in NYC and love their clothes. But they have bucked all somewhat standard conventions in UI design for clothing retailers: their app is confusing and difficult to use, seems to make no sense (some product categories are windows that get X’d out, others can swipe backwards, where they will return you to is a complete crapshoot) navigation is the opposite of intuitive. I would love just once to not get a headache from making a purchase.
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New App Layout
While I applaud Uniqlo for re-designing their app and providing a combo of video and still photos to demonstrate clothing fit, I find the main menu, which is railroading me into gifts and sale items, rather than their classic website main menu (with collabs and non-seasonal items).
They should also display when something is sold out on the thumbnail scroll of items. I’ve never been “notified” of something re-stocked, and while I appreciate the exercise of asking for notifications I’d simply like to see something’s sold out in all colors and sizes at a glance—either by the thumbnail photo or by making in-stock items appear first in the scroll.
And when they offer a unisex item, it would be better to label something as such, plainly!
They should also display when something is sold out on the thumbnail scroll of items. I’ve never been “notified” of something re-stocked, and while I appreciate the exercise of asking for notifications I’d simply like to see something’s sold out in all colors and sizes at a glance—either by the thumbnail photo or by making in-stock items appear first in the scroll.
And when they offer a unisex item, it would be better to label something as such, plainly!
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App Review and a Company Review
I don’t know where’s to start. First of all way too many notifications. Like more notifications than any other app. I also didn’t see the return policies have changed. While I understand a store can’t stock everything due to limited space, what I can’t understand is you can do in store returns. I’m now stuck with a pair of pants that I can’t use and can’t return. About the return date, it should be based on when the time was received NOT when the order is placed due to shipping times and possible delays. Overall, I’m no longer happy Uniqlo and deleting the app. You aren’t size inclusive at all and your app is horribly laid out and difficult to navigate.
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Payment is a hassle
Before the year 2023, shopping online at Uniqlo was easy as a click of a button. Now, every time I log on to make a purchase, there is a time frame in which I continuously have to keep clicking place order and being prompted with an error message. Uniqlos customer care response is, “there is unfortunately a system error, keep trying”. Are you kidding? This needs to get fixed as soon as possible. The online shopping experience needs fixing. It’s your system that fails and it’s making it hard to place a simple order. Whatever changes you guys made go back to the old way. This is not working.
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Not a smooth experience
It’s sometimes jump to a web page whenever it is the new arrivals. And whenever I click a new page, it will open a new tab and hard to go back to previous page. The main page of the app has too many information that actually makes me hard to find items faster…and bigger item picture would be easier to read. And I don’t really like that whenever I choose specific color of the product, it will show other colors of the product. And it would be nice to show different model in different size with the product.
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