Leave a Review Chargefox
Chargers stop working
Their chargers stop working and when contacting support they are not sure what the issue is and they don’t what their error codes mean, I’ve called many times and no one their knows, so it’s not just one person who is incompetent, would not recommend their products until they can sort fix their issues with the products and give their support team enough information to be able to troubleshoot issuesShow lessSam Olorenshaw
Developer Response
Thanks for your feedback Sam. I can see from your account that you have successfully charged ~100 times at free chargers available on Chargefox. If there are specific challenges you are having, then please provide more information here, and we will assist. https://support.chargefox.com/hc/en-au/requests/newChargefox more like charge fail
Twice I have tried to use charge fox and it never works. The first time it took me 3-4 goes and swapping stations to finally getting it work. Support was good and refund the money for being difficult. Today the station didn’t work again after three goes. I rang support and this lady was just difficult would cut me off and refuse to let me talk. I gave up and left.Show lessHighland 24
Developer Response
Thanks for your feedback Highland. It would be great to understand more about your experience. Could you send an email to support@chargefox.com with your details and the name of the person you spoke to on the phone?Unreliable charge stations.
On my trip up the north coast I encountered 2 stations with faults. At one that I tried for 30 minutes to try and charge, I called support and was told that the station had had a fault for several months but wasn’t indicated in the app. Very frustrating.Not_made_of_$$$
Developer Response
Thanks for your feedback. I'm sorry to hear you had a frustrating experience. The real-time status and availability of all chargers is available on the app. We encourage all drivers to check the app to avoid a station that is in-use or in the rare case one is awaiting repairs.