Mysterious, but why???
I completed my application last week, but I couldn’t see any pricing. Apparently, you need to have a registered credit card for it. I tried to add one over the weekend, but the fraud detection system of my credit card provider didn’t let me register it. So, I called them and manually registered the card on the account. I was told by Brendan that it would take 24 hours for the account to be activated. I waited until Tuesday, and when I opened the app, it said that my application had been declined.
I called to ask why, as I’ve never had anything like this declined before. However, I was told that they couldn’t disclose the reason for the decline. I expressed my frustration, saying that this was a bit ridiculous and that I wanted to know the reason since I’ve never had anything declined before. She told me they don’t have to disclose it (but why???). I then asked if they could delete all my information, which she said she would do.
In my opinion, this all sounds very dodgy. If they think they don’t need to discuss things, watch out!
I called to ask why, as I’ve never had anything like this declined before. However, I was told that they couldn’t disclose the reason for the decline. I expressed my frustration, saying that this was a bit ridiculous and that I wanted to know the reason since I’ve never had anything declined before. She told me they don’t have to disclose it (but why???). I then asked if they could delete all my information, which she said she would do.
In my opinion, this all sounds very dodgy. If they think they don’t need to discuss things, watch out!
Show less
Response from developer
Hi Toby, thanks for the review and we’re sorry to hear about your experience. All applications must fulfil all our eligibility criteria to be approved. If you’d wish to talk to one of our team members regarding your personal information, please reach out to the following email address: info@kinto.com.au. Best, KINTO
