Leave a Review Affinity Plus Mobile Banking
Check images are broken
I have a business account. Every time I go to reconcile my books, I use this app and I run into issues because the check images don’t display. These are checks for which I have done a mobile deposit where I took pictures of the front and back of the checks. Sometimes the images display in the app, most of the time they don’t.
This is a huge issue because the only way I am able to tell who checks are made out to is to call affinity and request they email copies of the check images. That is ridiculous, because if they would fix the app, they would avoid a lot of phone calls to their helpdesk.
Even worse, I have called multiple people from the Affinity Plus executive team to try and apprise them of the issue. I have left voicemails that I wish to speak to them about this issue and they never returned the call. It is very clear that executive management at Affinity Plus does not care when their services do not work.Show lessDeveloper Response
Thank you for the feedback, and we sincerely apologize for our delay in responding to you. We understand the frustration this has caused you, and we want to make things right. Please check your email inbox, we would like to connect with you about this. Thank you. -Affinity PlusAFPCU is Outstanding
I took a star off, for the app interface, otherwise
I love the services, fee-free friendly credit union, ease to use, and reliable costumer services no doubt forever was outstanding.
But, the app interface is old, it’s 2024 (current time), i still feel like the app is from 2015, it doesn’t look modern, and that bothers my usage as a costumer. Don’t get me wrong, AFPCU is amazing, but the App is the first downside that forces me to link the bank to a 3rd party to see everything a better way. (Second downside is the Credit Card, the transactions, stays on pending for about a week, but otherwise that’s it).
Overall, thank you AFPCU for every service, you are amazing.Show lessDeveloper Response
Thank you for this feedback. We're glad to hear that you've been enjoying our services as a credit union! On the app interface side, we're curious to hear more about your feedback. If you'd be willing to share more details about what aspects of the app feel dated, we're all ears at mobilebanking@affinityplus.org. Thank you again! -Affinity PlusFace ID is broken
It’s a strange thing to have to write a review to get people to fix the problem with this app. I’ve submitted feedback directly via the app about this very issue but it’s been MANY months with no fix to the problem. Face ID doesn’t work. To be clear Face ID works in every other app on my phone so it’s obviously an issue with THIS app. I go through the process of adding your user name, password and then enabling Face ID, every time I log in. Then, I add my second membership name, password and enable Face ID and neither profiles are ever remembered. Next time I try to log in, it prompts me to add my user name, password and enable Face ID for each membership. Please fix this annoying bug. I miss having an easy to use and delightful experience.Show lessDeveloper Response
Thank you reporting this, and we apologize for the issue you've been having with Face ID. We fixed this issue in the latest release - however, we found that some folks needed to delete the app from their phone and re-install to get the fix to work. We sincerely apologize for the inconvenience. If you're still having trouble after deleting and re-installing, please give us a call at (800) 322-7228. Thank you. -Affinity Plus