GrillEye PRO User Reviews

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DO NOT BUY

I have received two different grilleye pro plus thermometers. Neither one of them have worked. Both had the exact same problem, they can’t update the new firmware and use Wi-Fi the way that they say they can. The thermometers freeze and crash and then cannot be reset after you attempt to update the firmware. From that point the only way that you can use the thermometer is through Bluetooth and it constantly drops Bluetooth connection. Customer service is zero help whatsoever, you can only contact him through email, and I seem to really not care or want to talk very much as most of the responses you get back from them are two lines Long and contain extremely obvious instructions that everyone would have already tried. You cannot call them on the phone to ask for a real time customer service help. And their devices just simply don’t work. Trust me don’t buy this don’t use this app the entire product isn’t worth it.

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Rorymcp

5 years ago

Response from developer

Hello Rorymcp, We apologize for any issue you have had but everything is fixed now! Please update your device to the latest firmware and your problem will be solved. - [x] Please go to GrillEye PRo app - Settings - Check Update - Update. - [x] Upon updating firmware, if it is not connected after 4-5 seconds to the cloud , power off / on the device. If this does not work as well, they bring your device close to GrillEye and do the following: - [x] Please go to GrillEye Pro Settings, and press the trash bin icon on the top right corner. - [x] Go to GrillEye Pro Settings - WiFi - Install your WiFi network again. - [x] Quit the app, power off your device, power it on and re open the app. If for some reason while trying to update your firmware you are getting a network error, please do the following: - [x] On your smartphone activate personal hot spot. - [x] After enabling the personal hot spot , open the GrillEye Pro app and change the wifi network using the hot spot WiFi network. - [x] Update your firmware until your reach 1.131. - [x] Then add your normal WiFI network to the GrillEye Pro settings, quit and re open the app and you should be connected. - [x] NOTE: Before any update, make sure your device is fully charged. If you keep having issues, please send an email to support@grilleye.com. If your issue is solved, please update your review. The GrillEye® Team

Won't update

Brand new out of the box and it won't stay connected to the internet. Also it can't seem to find the router unless I literally place it within 5 feet of the actual unit. No other pieces of tech have any trouble connecting from anywhere in the house and most of the perimeter. And if that's not enough, it won't update the firmware. 9 times out of 10, it says there is no connection. The other time it will start downloading the new firmware until it hits 70% complete. Then it throws up the same "no connection" error. This is going back to Costco immediately. What a piece of junk. Wasted a couple hours tonight trying to get this thing to work.

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Hffgyhhv

5 years ago

Response from developer

Hello, We are sorry for the inconvenience. From your error description I understand that you did not install a WiFi in your GrillEye which results in network errors. If you need any help with the installation, please send an email to support@grilleye.com Our engineers will help you to fix this. The GrillEye Support Team

Has potential

I really hate products that rely solely on WiFi and blue tooth connections for this reason. This app is constantly losing connection. Every ten to fifteen minutes it send you an alarm that it’s been disconnected. I really wish it would work properly.

bran8ie

6 years ago

Frustrating Setup

All app versions and firmware is up to date. After multiple reinstalls and reboots, still nothing.

My grilleye shows it’s connected to WiFi/Cloud, yet my app won’t connect over anything but Bluetooth.

vbjtfhgdbjhthv

6 years ago

Awesome

Just downloaded the updated app with cloud feature and it’s incredible. Now I have no limits when monitoring my food. Impressed!!

jjferguson

6 years ago

New updates are phenomenal

I’ve always loved the app, but with this new update with cloud monitoring it’s EVEN BETTER. I walked to the neighbor’s away from my WiFi signal and it still worked!! I noticed a temp change right away and headed back to the grill. Great app and product!!

JJCR39

6 years ago

Graphs not usable

I love the GEPro but..... the graphing functionality needs to be fixed. If the unit is off then it should graph anything! It should give you the option to reset after or before a new cook.

Jamo in NZ

6 years ago

Response from developer

Hello Jamo, We apologize for any issue you have had but everything is fixed now! Please update your device to the latest firmware and your problem will be solved. - [x] Please go to GrillEye PRo app - Settings - Check Update - Update. - [x] Upon updating firmware, if it is not connected after 4-5 seconds to the cloud , power off / on the device. If this does not work as well, they bring your device close to GrillEye and do the following: - [x] Please go to GrillEye Pro Settings, and press the trash bin icon on the top right corner. - [x] Go to GrillEye Pro Settings - WiFi - Install your WiFi network again. - [x] Quit the app, power off your device, power it on and re open the app. If for some reason while trying to update your firmware you are getting a network error, please do the following: - [x] On your smartphone activate personal hot spot. - [x] After enabling the personal hot spot , open the GrillEye Pro app and change the wifi network using the hot spot WiFi network. - [x] Update your firmware until your reach 1.131. - [x] Then add your normal WiFI network to the GrillEye Pro settings, quit and re open the app and you should be connected. - [x] NOTE: Before any update, make sure your device is fully charged. If you keep having issues, please send an email to support@grilleye.com. If your issue is solved, please update your review. The GrillEye® Team