Need to make it easier for the user
Need to automate some of the fields like federal id number (it’s on my receipt), provider name (save it somewhere so don’t have to type it each time)
App needs improvement.
Otherwise Customer service is great
Mobile app
So nice to upload from phone!
Quick and easy
Super easy to file claims and you get reimbursed within a reasonable time.
Not user friendly.
Difficult to navigate. Dispute most claims.
Good Overall but has room for improvements
During uploading and attaching receipts, one should also have the option to import from “Files” or “Folders” especially since E-Receipts are becoming more popular. Lastly, why can’t I attach more than 4 receipts to a claim? Each therapy session has its own receipt. I had to create 2 separate claims instead of combining all 5 sessions / receipts into one claim.
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It does what it needs to
App works fine. Wish I could’ve enrolled in ACH deposits for Dependent Care reimbursements through the app and also that there was a transfer option. It deposits the amount into my account automatically, however, there’s no tracking available within the app so it’s a surprise when it will come.
Username
Easy to use except the random 14 digit username. I spoke with person at UMR that confirmed I can’t have it changed. Please develop a way I can choose a username I can remember.
Otherwise, would be a 5 star.
Otherwise, would be a 5 star.
Convenient
Convenient
So far, so good
Now that I have the app, it was much easier to file my claim.
