Leave a Review KastleResident
Takes too too long
Used to work smoothly now it doesn’t work at all even standing next to the door or reader
Doesn’t matter if you’re on WiFi or cell dataMateokyo
Omg. This app makes me mad. Omg
OmgRaMo_US
Horrible Product and App
The only thing worse than this app is the product. I’m not sure how much Kastle had to pay to get their products in the field, but they ruined the building doors with incompetent installers, the entry system constantly freezes/crashes, and the app was updated recently but doesn’t support any modern mobile phone resolution and seems like a last ditch lazy effort. Please get adequate installation technicians and developers.Show lesswf2009
Well….
I was all excited to use this app at my community because its a pain having to pull out my key fob all the time to lock and unlock to door. And well the concept of this app was good but how do you create an app with an unlock feature but no lock feature. Mind boggling to me. And then I go to unlock the door to test it out and I am standing right in front of it and it wouldn’t work (lol)
Guess I better make sure I always have my key fob oh wait I will because you can’t use the app to lock the door. Oh and the remote feature doesn’t work. I have no doors associated with my account to look up. Excited down to a 3.Show lessBreeze2401
CANNOT REGISTER
I have been living at my apartment building for two years and according to my property manager, my email and phone number are in the system but somehow I cannot register myself on the app. 0 STARS. Lastly Resident has been UNHELPFUL in solving this for me.Llllloooove
Works as advertised
App allows me to unlock my doors and let my guests into the propertySMW812
Generally does what it says it does
It generally does what it says it’s supposed to. Can access my apartment’s front entrance, gym, and my apartment itself using the app.
Occasionally have had some issues with the videocom, but that seems to have gotten better.longofest
HOA Failure
This app is garbage. Works ok but there is little to NO customer service and support for tech issues. App has been down for 8 days and no answers.
Fail.Nikki300000
Developer Response
We're sorry that you're having trouble getting the support you need. Please contact us through the help button in the app or email us directly at kr-help@kastle.comJust horrible
Barely works. Video calls hang up after a few seconds, the door locator has tremendous difficulty locating which door you’re at, no way to disable video without a nag screen any time you switch to the app, there’s no search on the door list, etc etc. This is just the tip of the iceberg. I dunno how a company like Kastle hasn’t fixed their own flagship app. It has under two stars lol
All the responses to other reviews have been “use our help and support link”. Unfortunately Kastle, app reviews are where you get your judgement. Redirecting people to your own awful website in 2024 is not going to fix this. You need to start from scratch with your app and invest some time and money in itShow lessDampfen
App keeps on crashing
I saw some people say that the app won’t allow them in. I can’t even get to the step of registering my apartment in the app cause it keeps crashing. Also will have to have a word with my apartment complex why they are using an app for entry that has less than a 2 star rating. Fix up!K876JA
