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Leave a Review DC UNIVERSE INFINITE
No landscape mode for navigation = not an iPad app
For an app that is designed to be used on an iPad, I have one criteria that you have to meet before I can give you more than 2 stars, and that is that your app has to work in landscape mode. Those of us who use our iPad with a Magic Keyboard keep the iPad in landscape mode 99% of the time. If your app doesn’t support it, then you don’t support iPad, full stop.
So this app does let you read comics in landscape mode, which is great. But navigating the app only works in portrait mode. So we’re limited to 2 stars here.
I get it when games don’t support landscape (that still limits them to 2 stars, but I at least understand that it’s extra work). But when it comes to basic navigation within an app like this one, there’s simply no excuse to not support it in 2023. If you’re using programming best practices, you should be programming in a way such that the app is adapting to the screen size and orientation dynamically. That also future proofs the app. Frankly, it’s lazy programming, and lazy programming that negatively affects the user experience. What do you expect me to do, take my iPad off the Magic Keyboard every time I go into the app? I’d rather just not use it. And for what it’s worth, the app’s biggest competitor, Marvel Unlimited, has its own serious problems, but it handles this *easily.*Show lessLiterroy
I used to really enjoy this subscription, but it was forcibly canceled due to poor design.
I have been a DC Universe Infinite member since it was also the streaming service that premiered season 3 of Young Justice back in 2019. Ever since then, I loved getting to read comics on this service. Then recently, they added the ultra plan and blocked a bunch of comics behind a higher paywall. This was upsetting, but I love these comics, and I planned to upgrade to the subscription when it got closer to my final exams for this semester as a treat to myself for the extra studying I would be doing. When I tried to upgrade my membership, it said membership successfull canceled, and now I can’t do anything to fix this and get my subscription back. I try to change or subscribe to it, and it just tells me that my subscription has been successfully canceled. I have been working with the support team to fix this for two days now, and it’s upsetting that there isn’t a phone line to call for faster support. All I wanted to do was pay this app more money than I already was, and now the app and website don’t even give me the option to pay them at all. It’s disappointing to me that there isn’t better customer support for such issues had by loyal fans of DC comicsShow lessn9ckjhh
This company doesn’t care about their customers just money apparently
Edit #4. It has now been 8 days with no word back from customer support and no access so today I canceled my subscription and re did it to see if that helped and nope still nothing. This whole thing is a joke. It has now been 5 days since I purchased the Ultra and still no access to the ultra comics and no word back from customer support even after 3 emails. At this point I might cancel all together because why give a company money for nothing especially when the care so little for their customers!! I paid for Ultra 2 days ago and still cannot access any ultra comics and now the app takes 5 minutes to even load up the ones I can. I have logged out and In 3 times and deleted the app and put it back on still nothing! Cmon DC do better when u charge us even more for something. Edit I still haven’t heard one thing from the DC help center after 2 days. App still won’t load ultra comics and still takes forever to load the ones that aren’t ultraShow lessrocked\n/rolled