Can’t login
Response from developer
Hello jezirwin, we're sorry to hear that you’re encountering this login issue. We'd like to help you and find out some more information, can you please give us a call on 1800 888 223 so that we can go through this together?
Constantly crashing
Response from developer
Hello Nerdatorium, we're sorry to hear that the app is crashing on you. We'd like to find out some more information about the issues you are experiencing, can you please give us a call on 1800 888 223 so that we can investigate?
Beta test?
I have just tried to load this on my new IPad and I can’t even get through the initial login, because the login interface comes up at phone size, with no numbers or any of the non-letter keys showing. Have you guys heard about the IPad yet. Did you do some beta testing?
I use this app on my phone no problem, this IPad version is stillborn.
I am definitely not getting value from my subscription with this IPad version.
Please fix and implement some quality control this is not good enough!
Response from developer
Hello JebSSS, thank you for your feedback. The mobile app was designed for a mobile phone and is currently not compatible with a tablet. We recognise that this does not suit everyone, and apologise that we cannot entirely meet your expectations.
Mr
Response from developer
Hello, we're sorry to hear that you’re encountering this issue. We'd like to help you and find out some more information, can you please give us a call on 1800 888 223 so that we can go through this together?
iPad v iPhone
Response from developer
Hello, we’re sorry that we have not yet met your expectations and thank you for your feedback.
Pretty basic even after redesign
Response from developer
Thank you for your feedback. The mobile app was designed for a mobile phone and is not compatible with a tablet. We recognise that this does not suit everyone, and apologise that we cannot entirely meet your expectations.
Needs more work
I agree with some of the others that having this app on iPad would be great.
I think that an important feature to be added soon should be to log into multiple accounts. Currently the only way I’ve found is to cancel Touch ID and logging into another account but this goes through the feature of setting up an account. Need feature to logout then login to another account.
Keep up the good work.
Terrible update
Response from developer
Hello, Thank you for the feedback and we apologise that the update to our mobile app has not met your expectations. Did you know you could change the colour theme? When you login, select Menu and then Display.
Not worth having
So, I have deleted your app.
Also written for phone only, not for a tablet. Portrait only, no landscape.
You need to do much, much better.
Response from developer
Hello, Thank you for your feedback. As you can imagine, security is a critical element of a financial services app, and as such we place a great emphasis on it. We recognise that our measures may not suit everyone, and apologise that we cannot meet your expectations. Further, the mobile app was designed for a mobile phone and is unfortunately not currently compatible with a tablet.
Landscape Mode
Can’t enter a PIN number with keyboard attached?
Response from developer
Hello, Thank you for your feedback. The mobile app was designed for a mobile phone and is not compatible with a tablet. We recognise that this does not suit everyone, and apologise that we cannot entirely meet your expectations.
