Guesty has a great product but has MANY glitches
The phone app does not work as smoothly as the desktop version, which is fantastic (still has some glitches, but team is quick to respond).
Phone app needs to be refreshed each time you want to get new mail, needs to be refreshed each time yiu send a saved message, needs to be refreshed to see tasks to make a few points. Developers response is delete and reinstall app, which is a bit frustrating. Now tasks and pictures are not uploading…Guesty developers need to get up to par with their desktop version for thus to be a great app.MM-2022!
Login appears broken
I use a password manager, and when it plugs my info into the website I can log in fine. When it does the same for the app, I’m told credentials are incorrect. Tried copy-pasting into the app as well, no dice. Just signed up for Guesty, so I’m glad that it’s just on a free trial at least.arken7
The worst!
This app is probably only usable about 30% of the time at full capacity. I constantly have to restart my phone or delete the app and reconnect it to make it usable. I am a host with 30+ properties and it makes it very difficult to be mobile with this app. I would be happier with Guesty in general if the app or better.modpmco
Login does not work
Unable to log into the app it’s been almost a monthjay_0007
Great for professionals
We manage 25 Short Term Rentals and started using Guesty a few months ago. They definitely mush have improved a lot over the past few years as we have not had a crash and we’ve been using Guesty for month.
They do a great job with on-boarding and ongoing support to make sure your business runs smoothly.
Highly recommended.Andrew - LLH
Can’t get in my account
Change phone
Need helpzack gg
Cannot log in
App doesn’t recognize my credentials and the reset password function doesn’t work. Terrible app.rayjames18
Owner/Manager of 3 Short Term Rental LLCs
Using this app reminds me of using a computer in the early 90s. If you’re transferring your airbnb listings over to guesty, be prepared for the following:
1) You won’t be able to program seasonal requirements. The “next best thing” you can do is assign a number of minimum nights to each calendar day. It doesn’t work the same at all so we find we either a) have to block off before and after days to the period of time we want a seasonal requirement for and lose out on income for those two days or b) disconnect the listing from Guesty, then go into airbnb and create the seasonal requirement, and them re-sync the airbnb listing to the guesty platform.
2) There is no option to decline a reservation on the mobile app. The only button visible is “accept.”
3) There are many other things that have to be done on the website only, so if you rely on your phone to manage your listings for most of the day, expect to be extremely annoyed.
4) The interface is very non intuitive. The way to do things, and the language used throughout the platform is not user friendly. For example, when you click on “Listings” to see all your listings, it defaults to the unlisted listings. If you don’t have any unlisted listings, you see nothing. Then, if you click on “active” you see a pop up that makes no sense. This is just one of hundreds of other odd-ball scenarios that a better developer could easily iron out. It really seems that their money is put on the front end and the back end is very, very antiquated in comparison to any other app I have ever used.
5) There is no telephone support. You have to submit a help request and then you’ll get an email, and response times vary.
6)The “onboarding” process is a series of 1 hour sessions, done with someone overseas on their timeclock and coordinating is difficult.
7) The actual people you will interact with are very terse. This is not a customer service centric company.Riberia LLC
Needs an update - Inbox Problems
Needs an update quick. After sending a message the whole inbox page gets jammed up into the top of the screen. You have to close the app to get it back to normal. I’m using the latest iOS on the newest iPhone. Please fix this. And it would be helpful to be write and see notes added to reservations.M_C_S_M_C_S
Functionally way too basic
As a business owner who is incredibly busy and on-the-go, I manage most of my reservations on my phone and this app is terrible for that. The limited functionality really hamstrings my ability to manage things and I find myself going into the Airbnb, VRBO, or other channel apps directly. Huge let-down.
I’m often not by a computer and having to use the Guesty site on a cell phone is a painful experience. It’s not mobile optimized. Guesty, for the amount I’m paying monthly I am really not seeing a gain here. Most of my bookings still come from Airbnb but now I have to try and manage them in a very inconvenient way and paying to be inconvenienced. At this point I am counting down the months on my contract.
Really unfortunate that you fail to place a priority on giving busy people a way to easily manage things on the go.petersenk1
