Update after 6 months of use-
November-2018-
Although the response time has improved, the glitch issues have not. What seems to be the the most important glitch that effects the overall operation side of things, is the issue regarding the calendar being 1 day off in the app. We have 30+ units on this platform. Having the app on the go is essential for my on the ground operational team. Furthermore, we are now unable to adjust the check in/check out times within the app. It reverts to AM not PM. Overall the software is amazing and I would certainly be lost without it. However, the app issues need to be a #1 priority to repair. The developers are very slow to respond on the high level issues such as this. It’s been two weeks since my initial reporting of the check in/check out time adjustment issue. No follow up, no correction.
Just want it corrected! Looking for new software that offers the same functionality.!we are adding several more units within the next year and need a fully functional software. It’s imperative.
Will update again in a few months.
June-2018- I’m still in the fence about the Guesty software in its entirety. The program is too glitchy! Time zone issues, automated messaging issues, and very poor response time and or response that are very vague and offer absolutely zero resolution ! The app is very limited on functionality. It’s really just to use as a message platform and to see the current guest, checks ins and check outs. That is when it’s actually working!AmandaMay74
Lacking Features
I love being able to communicate with guests through the Guesty app but one thing it is really lacking is the calendar view and multi calendar view. I use this failure constantly so I always have to use my computer.Cmrogs
Developer Response
Great news! We've added the Multi-calendar! Sorry for the wait!Not there yet
The concept of this App is awesome but it’s not fully functional as yet. The App constantly crashes! And the check in and check out dates are one day off. I had this problem with them several months ago, brought it to their attention and it was fixed within 24 hours. This time it’s promised to be fixed within a week. If you manage several properties with Guesty, this can be a reallllly serious issue. Guess they don’t see it that way. Would be a fantastic app if it didn’t constantly crash and if the date keeping were accurate. There must be better software out there than this...SybariteK
Developer Response
Hi. Thanks so much for your feedback. The day-off issue was fixed a while ago, but please let us know if you experience this problem again. We're currently putting the majority of our focus on reducing crashes, and have already reduced them by 70% since this comment was posted. We will continue working on this until crashes are at absolute zero. Please contact us directly if you're still experiencing crashes. guy@guesty.comHelpful but needs more functions
Glad to have push notifications with the latest update. Still needs weekly/monthly calendar overview. Experiencing bugs with current calendar & check in/out info being inaccurate. Somehow all reservations are showing up one day later on the Guesty app, although they are correct on the website.Millbones
Finally!
We’ve been dreaming of Guesty creating a mobile app and it’s finally here! We mainly needed a mobile app to easily manage our rental reservations on the go. Definitely needs a few improvements, but this beats having to open a mobile browser on a smartphone. Thank you!ReemIsmail
