Leave a Review Up
It has its “Upsides”!
Been with Up for the last month and I have been absolutely loving it, especially over my older bank. The UI for the app is a lot more interesting than what I was using and for the most part, pretty intuitive. There is a 24/7 contact support system which is always super handy and everything is done through the app, making it easy to know you don’t have to go and talk to someone over the to get something set up and sorted. There also seems to be new features that are added frequently in the last month. If you are looking for a modern, reliable and digital bank, Up is certainly incredible.
I have loved getting spending summaries, the save $1000 challenge is fun and has been an easy way to save up a chunk of money. You also aren’t forced to finish the challenge if you do really need to reach into that money as you can start over. Also compared to my previous bank, I actually get notifications now on when money gets sent to me or when I spend money at different places. It all sounds like basic sort of stuff but it was stuff that either was incredibly annoying to look for or nonexistent with my previous bank which is why I am absolutely loving Up!Show lessCliper112
The best bank, best app
You’ve never felt like banking was fun & worthwhile until you’ve used this app. It’s not just the best in Australia, it’s one of the best in the world.Tobin South
My favourite bank so far
I find the app easy to use and love the savings that are done for me without me even thinking about it. I forget about the savings so when I’m short and need some extra cash, there’s always something there which is really handy during these tough times. Every transaction shows up straight away and I always know where my money is going. I love having that visual. There’s also no delays in money coming out so no mishaps with any charges, even when I tap and go. Everything is done in real time which is so much better than doing an eftpos transaction on a Friday, then the money disappearing from your account straight away but not actually coming out until the following week. Please don’t change how you do things. This is why I left my other bank of 15 odd years for this bank.Show lessjust me 2019
In love
I am absolutely in love with this up and banking system. Like everybody I’ve got bills to pay and would usually keep track of my money via a notebook be it either an app or pen & paper but with this banking app I simply open different savers designated for bills, shopping, personal & saving. It saves me time and with my old bank if there was no money in that account I’d pay interest yearly or a minor interest payment of 1 cent if money was in my bank but with up I earn interest monthly after simply shopping. Regardless of wether it’s 1 or 2 cents. The only drawback I have found so far is there’s a withdrawal limit which you can ask to increase either permanently or temporarily & my money goes into my account later than usual but that doesn’t worry me as I still get paid on the day I am meant to get paid. Up bank is absolutely amazing so a huge thank you to you guys for an amazing jobShow lesstriggerhappy@Y7
No Good Customer Services
I have been actively using my Up card and online services for more than a year now. Honestly, it is one of the best user friendly and great design banking app to find whatever I want easily, provide split per % option and many more great features. However making good product is the first phase, unfortunately sustain a good customer services is another part.
My account has been stolen and two unauthorized payment has been taken from my account 2 days ago. I have disputed the transactions and reported to the CS team immediately, deactivated my card and I am still waiting the CS service to respond to me what to do. I haven’t received any comment or feedback about two days and still no answer..
I was literally planning to move all my savings, our family budget, regular bills and subscriptions payments to UP account. After today, sorry if there is no guarantee to keep my money safe in the account, I will not do that anymore. Especially in the banking industry, I need a response…Show lessOzan Anılan
Developer Response
Hey Ozan, Thank you for your support over the year you have been with us, we're glad you enjoy using our features. I am very sorry about any frustration caused with your experience with unauthorised transactions. You did the right thing by lodging a dispute in app and I can confirm that these have been lodged and are currently being investigated. We apologise for the delay in an update but you will receive a notification once the Disputes team reaches an outcome or requires more information. Thank you so much for your patience, we will be in touch through your Talk To Us tab soon. Have a good rest of your day.Keep the UPdates coming!
Thank you for adding in-app verification rather than via phone number!! Makes life a BREAZE overseas!!Mike736
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Best online bank, best developers, amazing customer support! - great for global travelers with the wise partnership!APPLESUPPORTMANAGEMENT
Shocked!
So I know we’ve had Facebook for over 15 years, but I never expected anywhere in that timeframe we’d be able to attach a gif to a payment.
I know what you’re thinking. Why would you want to attach a gif to a payment? Is this some NFT type thing I don’t understand? Why does a savings account need an emoji? But when the previous bank allowed an 18 character description and the bill your paying wants an invoice number that makes sense for their records but goobledegook for yours, the gif represents the 20 year gap between most banks and technology.
Lots of extremely well thought out functionality which should really be the minimum we expect from all banks. Pay splitting for 2up is really the last feature I think I need. Maybe the ability to flag certain transactions for tax time. But honestly, it’s all exceptionally well done.Show lessReal_GA
Needs more features
Works perfectly fine. I got it as I was told it was the Australian equivalent of Monzo. Need a “split bill” function on transactions.ThePrinceOfBellend
Coming to US?
Is this service coming to the US? If not, remove it from the US store.man3ster
