Leave a Review NYU Wellness Exchange
Doesn’t work
App won’t even load. A blank white page loads up and nothing else...OddPopcorn
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We have made some changes and have deployed fixes to make it more stable. We encourage you to give us another try!This app is a joke
As someone with depression & anxiety I thought this would really help me - NOPE boy was I wrong. During an anxiety attack I tried to use it for the first time. 5 hours of waiting - talked to 4 representatives all told me to wait for them to connect me to a specialist and only to be disconnected cus of the stupid app mechanism/ manually (it shows that the person logged out of chat).
The idea of the app is a really good and could really benefit a lot of people - but its poor execution and design just makes it pointless and counter-productive :( caused me MORE stress. Please have it work like it’s advertised or just take it down.Show lessJajfoajsianzn
Developer Response
Hi, We are sorry to read about your experience. However, we would like you to know that it is not technically possible to wait 5 hours in a chat session. Thus, unfortunately, your session probably timed out due to either toggling away from the open chat window or backgrounding the app. If you would like to provide specific details about your case, please email health.feedback@nyu.edu. We would be happy to support you, but we believe that the App Store is not a confidential method of communication for discussions containing personal health information.Finally
Finally I can chat with the Wellness Exchange through an app. Please add video options next. It’s almost 2020.Wes80510011
Effective and easy to navigate!
Great app that allows seamless and easy communication with NYU’s wellness exchange.argrad_nyu
Developer Response
Hi there! Thank you very much for your feedback. Your kind words encourage us greatly.Ridiculous
Conversations via chat cut off after two hours. I’m suicidal and I had to end my conversation with a representative I’d been talking things through with for two hours because of the app’s programming. Won’t be contacting the almighty and revered Wellness Exchange ever againTessydaddy
Developer Response
We are sorry to hear you got disconnected and would like you to know that there is no time limit for chat; however, clinical assessments dictate the amount of time a clinician spends with an individual. Due to patient privacy, feedback about clinical services should be provided to the Student Health Center Patient Advocate at health.feedback@nyu.edu.The worst ever
This app is the worth and it a total disrespect for NYU students! It belongs to 1980’s. I’m really worried for NYU student and community needing help from the wellness. It really should concern anybody how they are so bad. Nothing helps no matter how many complaints one addresses to them.jghfdvxd
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We have made some changes and have deployed fixes to make it more stable. We encourage you to give us another try!Doesn’t work on iPhone XR?
The whole window is weirdly placed when I use it in my iPhone XR. Please fix this. This app doesn’t respond when I tapDDDDWZF
Developer Response
Hi DDDDWZF! We appreciate your feedback as we’re always looking for ways to improve your experience. We’ve shared your input with our team and it seems that an iOS keyboard issue was causing these problems. We’ve just released a hot fix to address this issue. Please update to the latest version and give it another try! Feel free to submit any feedbacks to myssp@morneaushepell.comDo not recommend
I tried to test out NYU Wellness Exchange and I was disconnected twice on purpose (I can see that the other person ended the chat) and this was right after asking me a few survey questions both times. My guess is they try to ask people survey questions so that it “counts” and NYU Wellness Exchange feels like they’re having some tangible impact. No mention of a counselor whatsoever and it was very displeasing and disheartening, and my sympathy goes out to those who actually do need help and aren’t able to get the help they need because NYU Wellness Exchange is whackShow lesslim0usines
Developer Response
Hi lim0usines – Thank you for using our app. We're sorry about your experience. We’ve fixed some bugs and improved service stability. Please note, for security purposes, switching out of the App could cause automatic termination of your chat session. If you would like to provide more detailed information to us, please contact us at wellness.exchange@nyu.edu.
