Wish I could leave 0 stars.
I pay a ton of movie to communicate via phone, text & video calls. Every time we schedule a video it only says "error: failed to reach contact"
This is why you have terrible reviews
Because the app doesn’t actually work. I put money into my account and scheduled a visit a week out and it’s day of visit and still not allowed. Get you’re app together. Do better.
Update: I never got to do my visitation and they are taking over an hour on phone for a refund.
Update: I never got to do my visitation and they are taking over an hour on phone for a refund.
Bugs
Every time I try to log into the app it says “ lost connection “ even if I’m connected to Wi-Fi it won’t even let me try to log in
GetItTogether
To whom it may concern ;
For some families this is the ONLY form of communication that's available to be able to contact a loved one!!! I'm not sure if you guys(the chumps who have produced what's supposed to be an app)are aware of the inconvenience as well as the unneeded aggravation ur non-functional app generates when trying to do the most simplest task --SCHEDULEING A VISIT--that seems to not be such a hard task on similar apps so I'm not understanding ytf its so complicating to complete on this junk??! It's obvious ur not worried about ur RATE SCORE NOT REVIEWS BCUZ I'VE SEEN NO TRACE OF TRYING TO IMPROVE ANYTHING THAT'S BEEN REQUESTED!!!! SMH.. IF I HAD DIFF OPTIONS I DEF WOULD NOT PICK URZ!!!! Stick to fishing something u can't mess up!!!
For some families this is the ONLY form of communication that's available to be able to contact a loved one!!! I'm not sure if you guys(the chumps who have produced what's supposed to be an app)are aware of the inconvenience as well as the unneeded aggravation ur non-functional app generates when trying to do the most simplest task --SCHEDULEING A VISIT--that seems to not be such a hard task on similar apps so I'm not understanding ytf its so complicating to complete on this junk??! It's obvious ur not worried about ur RATE SCORE NOT REVIEWS BCUZ I'VE SEEN NO TRACE OF TRYING TO IMPROVE ANYTHING THAT'S BEEN REQUESTED!!!! SMH.. IF I HAD DIFF OPTIONS I DEF WOULD NOT PICK URZ!!!! Stick to fishing something u can't mess up!!!
Show less
Please fix this
Families pay preposterous amounts of money to keep in contact with their loved ones. Calls are choppy, half the time they don’t connect until the third or fourth try, and trying to contact customer service only leads to a busy tone after hearing “all circuits are busy.” Why are we being punished in addition to the person on the inside? Please, please address these issues. I understand you can’t do anything about the cost, and wouldn’t expect you to because we’re at your mercy so that you can profit. But for the love of god, at least make it function properly.
Show less
Horrible steals your money
Spent 50 and has not worked one time or even attempted but that’s what I get being nice to others while they walk all over me use me and steal my money!
Nothing but a money racket
They make their website not work and app not work so u have to do it over the phone and pay an additional fee absolutely terrible service
Negative stars and a migraine
This app is literal garbage. I’ve reset passwords, uninstalled and reinstalled, spoken to customer service. Save yourself the trouble and use your mobile browser or desktop instead
This is ridiculous
I have had to call customer service and got nowhere. I just put money in my account for my mother to call me regarding her medications because they are a need basis. I keep getting told she is offline when I call the jail she is at and make sure she is ready, she is signed in and waiting for me to call her. What is going on here? Why is the video not going through?
Show less
Won’t show him online I use website
Website always dependable hope this gets fixed it’d be a perfect site for the incarcerated!!
