There when you need it
This card saved me these past few weeks. It’s just good to know that it’s there when I need it. And I needed it. I had the money I needed just by searching through my wallet. Thank you and maybe after a successful first year I can get my credit limit increased. Thank you so much Upgrade.
Customer service needs an upgrade
This company was fine for me in the beginning: quick approval, nice card, and nice app. The loan itself wasn’t especially helpful, but at least everything seemed functional.
However, when I decided it wasn’t worth it to have yet another debt, I tried to close the account after paying the balance off. That was six months ago, and it still isn’t closed. I’ve emailed them twice (useless) and called them several times (every time being put on hold and transferred for up to an hour). In comparison, I closed my Citi account in five minutes via an automated line.
This customer service is either shady or really inept. If you want to get involved with a lifelong organization, I’d recommend the mafia over this one, as the benefits are better and when you decide to end things, they let you “go” quickly.
However, when I decided it wasn’t worth it to have yet another debt, I tried to close the account after paying the balance off. That was six months ago, and it still isn’t closed. I’ve emailed them twice (useless) and called them several times (every time being put on hold and transferred for up to an hour). In comparison, I closed my Citi account in five minutes via an automated line.
This customer service is either shady or really inept. If you want to get involved with a lifelong organization, I’d recommend the mafia over this one, as the benefits are better and when you decide to end things, they let you “go” quickly.
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Slow pay off on their part
I took out a consolidation loan they paid part of it off the other part has taken a month and has yet to be paid off they have started to send me a bill for a loan that they have yet to pay I have tried to contact them they keep telling me not to worry that it will happen
Simple & Easy to Use App
The app is straight forward and easy to use. I think the card is great for having to make a large purchase, because the debt is a loan with a fixed monthly payment over a set period of years. They said 2, but I got over 3 years instead. Interest rate was very competitive. If you’re looking for a way to make sure you don’t get into too much trouble with a credit card, then this is a good choice with a streamlined and efficient app.
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Don’t waste your time
I could get a home loan easier then a stupid $500 loan through this place. You send me a card, activate it and then still can’t use it until what? I give you my first born child? Lol. Seriously bank info, auto pay, Check stubs turned in, id front and back turned in. And you want court docs of $10,000 child support? Lol or I have to decline and start all over without including it. So you can run my credit again? No thanks. I understand if this was 10k but it’s not. Customer service was great! Everyone I did talk to was great. You just work for a stupid company. Sorry. Thanks for nothing though.
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Simply awesome!
Upgrade is a very generous lender. Approved my loan with very low interest and paid off my credit cards debt at lightning speed. Literally two days from the time I submit my application. Upgrade app on my iPhone working flawlessly. I was paying sky high interest to credit cards for the past three years. Lesson learned never to touch credit cards again. Wish if I had known about Upgrade long ago. Their simplified lending practices all others should follow. Especially big banks. What a feeling ..Thank you!
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Great app for keeping up with your account
I am a new user to Upgrade and I’ve had lots of questions and concerns and was able to get assistance with all of them. I love the flexibility of being able to monitor my account and seek help when needed without going through the rigamarole of pressing through phone menus. It’s also nice to know that should I need further assistance that they are there and willing to help out in such an expeditious and professional manner.
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