Leave a Review Lenme
I think it might be a scam, really seems like it…
So 9 months ago I requested a loan and it expired, i still got charged the monthly fee. They been charging me since then. 3 months ago I tried again and the loan request expired again after 30 days. So I redownloaded the app and figured I’d try one last time, well it’s been 9 days and it looks like this one will expire too! I reached out to their customer service (which is horrible) and the girl Shereen asked for a screenshot of my error, even though I said there is no error, no one is offering to take my Loan request and she never responded back after a week. Ridiculous! I wanted to let them know that I don’t think my requests are actually being put in the marketplace, and someone else responded and it said to look at the help options! No help at all, but they are still charging their fees! Same exact Loans for the same amount that I requested are “supposedly” being funded, but mine just sits there. I think this app might be a gimmick and just charges you the monthly fee and you wait around thinking that you might get a loan. And they pretend other people are getting loans and you can see those ones! I’m very disappointed with the app and the customer service! I cancelled my membership! Would be nice to get all my monthly subscription fees back! What a ripoff!Show lessmrbrad187
When I get this to work I’ll give a better review
Simply trying to connect my bank I was met with some issues. I currently bank with Wells Fargo. I tried connecting my bank through Plaid and everything went through or so I thought. I was still unable to take out any sort of loan because of my bank being unverified. I utilized the chat function for support and got standard cookie cutter responses. I was finally connected to “ Mirna” from customer support. More cookie cutter copy and paste responses with no real direction of how to fix my issue. I was asked to submit a screenshot of a bank statement that showed my account number, name and routing number for account verification purposes. Meanwhile, I received an email survey asking about my level of service while waiting for them to reply after the initial upload. My initial problem was not solved and I expressed as much. Apparently when you submit anything negative it automatically closes the chat/ support ticket. I started a brand new chat for support. After uploading the required document as requested the chat support ticket was closed again. Wells Fargo is a supported bank able to be connected to through Plaid. If connecting to supported banks requires additional support…then what is the purpose?? After 2 days of no real help, I’m done with this app. I honestly can’t tell if this is out of pettiness due to a bad survey or genuine lack of real intelligent support.Show lessTheGil4028
Nice so far
I like the UI. It’s very customer centric. However, the actual human service is Not very customer focused despite nice bells and whistles that the app has. It’s gets lost quickly in the face of bad customer service. Upon iD validation, I was told that “passports were not an accepted form of ID.” Well I was taken aback by this ridiculous assertion. Of course passports are a valid form of ID, I thought. The agenda explained that it was their vendor that had this policy, and told me in a way that was matter of fact and final. I didn’t take kindly to this as it is my expectation that customer service always try to help to the level r then at they ate empowered to. The very best will find a way to go beyond their level of empowerment. That it was just expected that I take this info and move on was a little insulting to me. Their vendor Clearly needs to understand what forms of ID are legal and valid and must be accepted and can’t be turned away because, idk, they lack the technical skills to build an ID scanner that accommodates the size of a passport (I hope it’s not that embarrassingly simple?)? Bottom line, it’s unfortunate that my initial pleasant interaction with your app was soured by a human that didn’t want to or didn’t want to be of true help rather than just fielding questions and reading back from a script which was the true disappointing issue. I still have high hopes, though. We’ll see.Show lessARVIN MAGUSARA
Developer Response
Hi,Thank you so much for your review! We appreciate your feedback and we are happy to have you as Lenmeon.