Leave a Review SoLo Funds
Don’t trust this app!
Stay away from this app. I started lending money about 5 months ago, and at first everything was going fine and people were "paying back". The first thing that happened was that I had an overdue loan, so I figured it was normal, as it was the 6th time I lent money. I kept lending, but then I had 2 more overdue loans in a matter of a month. the third month I miraculously got paid by these last 2 overdue loans. I thought it was ridiculous that Solo charges a fee for working on getting back the money, so they took the "tip" plus this fee, so in the end you ended getting less than what you lent in the first place. Then, after 2 months of being overdue, money magically appeared in my wallet from the first overdue loan that I had, and I notice I didn't get the 'tip" either. It turns out that the money was never even used, it didn't even reach the person that had requested it. So the app purposefully kept the money for 2 months until it gave it back, and they called it a "funding error". I really don't know why I kept using the app, but now I have 4 overdue loans with more than 2 months of being late. I have lost around 1.5k, and adding to that, I still have like $400 in my wallet that they are not letting me withdraw. I have contacted them at least 20 times about this, and gotten nowhere with their "escalation tickets". They don't even bother to help. I really think that they have stolen the money, and they don't plan on returning it.Show lessmanuro468
Developer Response
Hi , thank you for your review. We truly empathize with the frustration that this experience may have caused you. We truly appreciate your honest review. We would be grateful to provide further details of this concern. Please feel free to reach out to us at help@solofunds.com. Best, Team SoloGood app but not great customer service
I has been using this app since 2020 and it’s been good up until May 2024 I took out a loan while I guess they were revamping the app and due to that my loan was never placed into my checking account and I reached out over several days and weeks with no avail no help anything they just kept saying oh the loan will be canceled. The loan will be canceled and it never was finally I was able to reach out to customer service and get some qualified answer and I get email updates time and time again about we’re working on it. We’re working on it but it’s been almost 100 days since then and it’s like this app is great and I have enjoyed it thoroughly. It has helped me out of emergencies but it’s also like having a resolution post. 100 days of the revamp and remodel is very much disappointing and it’s making me want to cancel my account so hopefully with the new update, it is working back to its capacity as to what it was and if it is not, I think I may need to henceforth leave this app and move on it’s not worth getting an update every month for two months and nothing being done still very sad :(Show lessaaliyah64
Developer Response
Hi , thank you for your review. We truly empathize with the frustration that this experience may have caused you. We truly appreciate your honest review. We would be grateful to provide further details of this concern. Please feel free to reach out to us at help@solofunds.com. Best, Team SoloINCOMPETENT COMPANY
App has been down for me going on 30+ days since the “update”. Stay way from this company at all cost. They have been stringing along their entire user base during the merger leaving everyone without money and constant issues. They were getting hit on social media and created a discord to try to quell the mob. Now the discord is just people daily that they are still not able to use the app after providing or receiving 30+ loans already. It’s always “soon, almost there, we understand your frustration”. The last update to the community was 19 days ago on 5/02. What business nowadays do you know that go more than a few days without keeping the community up to date about some ongoing issue. They have completely ignored the community. Many people who relied on this app found themselves without money. Solo had no issue retrieving loans from everyone but for some reason can’t verify a debit card. This is what happens when you have 2 clueless Fintech Bros running the show. Any other place would have hired a bunch of developers to get things under control after a week… not almost 5 weeks. Save your time, money, and the hassle by NOT downloading or using this app. If I could warn people everyday for the rest of my life I would. Stay away.Show lessThe Real Deal22
Developer Response
Hi, Thank you for the honest review. We sincerely apologize for the inconvenience as we currently have an ongoing update. We know how much you depend on SoLo, and we are exhausting our efforts to ensure a successful return to normalcy. We are in this together and want nothing more than our solution, which you have grown to love, to continue providing you with the funds you deserve. In the meantime, we genuinely appreciate your patience and understanding. We will notify you as soon as the system is fully restored. Best, Team Solo