Leave a Review Lenme
I think it might be a scam, really seems like it…
So 9 months ago I requested a loan and it expired, i still got charged the monthly fee. They been charging me since then. 3 months ago I tried again and the loan request expired again after 30 days. So I redownloaded the app and figured I’d try one last time, well it’s been 9 days and it looks like this one will expire too! I reached out to their customer service (which is horrible) and the girl Shereen asked for a screenshot of my error, even though I said there is no error, no one is offering to take my Loan request and she never responded back after a week. Ridiculous! I wanted to let them know that I don’t think my requests are actually being put in the marketplace, and someone else responded and it said to look at the help options! No help at all, but they are still charging their fees! Same exact Loans for the same amount that I requested are “supposedly” being funded, but mine just sits there. I think this app might be a gimmick and just charges you the monthly fee and you wait around thinking that you might get a loan. And they pretend other people are getting loans and you can see those ones! I’m very disappointed with the app and the customer service! I cancelled my membership! Would be nice to get all my monthly subscription fees back! What a ripoff!Show lessmrbrad187
When I get this to work I’ll give a better review
Simply trying to connect my bank I was met with some issues. I currently bank with Wells Fargo. I tried connecting my bank through Plaid and everything went through or so I thought. I was still unable to take out any sort of loan because of my bank being unverified. I utilized the chat function for support and got standard cookie cutter responses. I was finally connected to “ Mirna” from customer support. More cookie cutter copy and paste responses with no real direction of how to fix my issue. I was asked to submit a screenshot of a bank statement that showed my account number, name and routing number for account verification purposes. Meanwhile, I received an email survey asking about my level of service while waiting for them to reply after the initial upload. My initial problem was not solved and I expressed as much. Apparently when you submit anything negative it automatically closes the chat/ support ticket. I started a brand new chat for support. After uploading the required document as requested the chat support ticket was closed again. Wells Fargo is a supported bank able to be connected to through Plaid. If connecting to supported banks requires additional support…then what is the purpose?? After 2 days of no real help, I’m done with this app. I honestly can’t tell if this is out of pettiness due to a bad survey or genuine lack of real intelligent support.Show lessTheGil4028
Nice so far
I like the UI. It’s very customer centric. However, the actual human service is Not very customer focused despite nice bells and whistles that the app has. It’s gets lost quickly in the face of bad customer service. Upon iD validation, I was told that “passports were not an accepted form of ID.” Well I was taken aback by this ridiculous assertion. Of course passports are a valid form of ID, I thought. The agenda explained that it was their vendor that had this policy, and told me in a way that was matter of fact and final. I didn’t take kindly to this as it is my expectation that customer service always try to help to the level r then at they ate empowered to. The very best will find a way to go beyond their level of empowerment. That it was just expected that I take this info and move on was a little insulting to me. Their vendor Clearly needs to understand what forms of ID are legal and valid and must be accepted and can’t be turned away because, idk, they lack the technical skills to build an ID scanner that accommodates the size of a passport (I hope it’s not that embarrassingly simple?)? Bottom line, it’s unfortunate that my initial pleasant interaction with your app was soured by a human that didn’t want to or didn’t want to be of true help rather than just fielding questions and reading back from a script which was the true disappointing issue. I still have high hopes, though. We’ll see.Show lessARVIN MAGUSARA
Developer Response
Hi,Thank you so much for your review! We appreciate your feedback and we are happy to have you as Lenmeon.I think it might be a scam, really seems like it…
So 9 months ago I requested a loan and it expired, i still got charged the monthly fee. They been charging me since then. 3 months ago I tried again and the loan request expired again after 30 days. So I redownloaded the app and figured I’d try one last time, well it’s been 9 days and it looks like this one will expire too! I reached out to their customer service (which is horrible) and the girl Shereen asked for a screenshot of my error, even though I said there is no error, no one is offering to take my
Loan request and she never responded back after a week. Ridiculous! I wanted to let them know that I don’t think my requests are actually being put in the marketplace, and someone else responded and it said to look at the help options! No help at all, but they are still charging their fees! Same exact Loans for the same amount that I requested are “supposedly” being funded, but mine just sits there. I think this app might be a gimmick and just charges you the monthly fee and you wait around thinking that you might get a loan. And they pretend other people are getting loans and you can see those ones! I’m very disappointed with the app and the customer service! I cancelled my membership! Would be nice to get all my monthly subscription fees back! What a ripoff!Show lessCAN ALWAYS COUNT ON LENME!!!
Lenme is a game-changer in the world of lending apps. From its sleek interface to its unparalleled functionality, Lenme redefines the borrowing experience. With Lenme, securing a loan is not just a transaction; it's a seamless journey. The app's intuitive design guides users effortlessly through the process, ensuring transparency and efficiency every step of the way. What truly sets Lenme apart is its innovative approach to peer-to-peer lending, empowering users to connect directly with lenders and negotiate terms in real-time. This groundbreaking feature not only streamlines the borrowing process but also fosters a sense of community and trust. Lenme's commitment to customer satisfaction shines through its responsive support team and commitment to security, providing peace of mind to users at every turn. Whether you're seeking a personal loan or looking to invest, Lenme is the ultimate financial companion, revolutionizing the lending landscape with its cutting-edge technology and customer-centric approach. Simply put, Lenme is not just an app; it's a financial revolution.Show lesstaylorraewhitmer
DON’T DO IT!
I have had problems with this app since day one. First off I downloaded it and signed up but once I got to the part where it asks for your SSN and put mine in it kept saying that my social was associated with another account. I then start a chat asking if they could tell me what account my social was associated with so I could use that one to try to get a loan. Eventually I got a response and they asked me to give them all the possible emails I could have used so they could try to find the account. Once I did that they told me what email is on the account my SSN is associated with and they they could reactivate it if I sent a photo of my ID and the last 4 of my social. Once I did this however nobody has responded. I have tried to start multiple chats and they all say “a customer service happiness member will get back to you soon” just for a couple hours to go by and I see “ticket closed” without even getting a response. I’ve called the customer service listed on google numerous times and left numerous voicemails and nothing. I’ve even reached out via email and got nothing. Customer service is nonexistent and I’m over it at this point. Save yourself the wasted time and frustration DO NOT USE THIS APP!!!!!Show lessMyDayJanuary14th
Thought this was different
So I thought this was going to be a different experience than going to the bank but really it's not. Your credit information is displayed to potential investors so of course they're not going to choose you for a loan anymore than a bank. Would I've had this app for months, and I've never gotten a loan. When I went over to the investment side, I saw why. I thought this was to help those who had challenges with getting traditional loans, but the process is the same even though it's for much smaller amounts. Solo Funds doesn't work like that. They don't use your credit directly. And you can't cancel and try to do a different amount or anything of the sort. Once you put out your loan request it stays there for 30 days and you can't do anything unless somebody accepts your offer which has yet to happen for me in over six months. I'm going to give it one more try but I'm sure the result will be the same at which time I will cancel my membership because yes I'm paying to be denied every month. I'll update this in 30 days.Show lessHopeb757
There’s hope after all!
Regrettably, I fell on some hard times and into the downward spiraling abyss of debt and a system that is intolerant and judgmental of those of us suffering hardships. I’m doing much better now, constantly trying to get back on my feet, but I still fall short every now and again and just don’t want to burden my friends and families by asking them for loans anymore. I have no problem paying the interest that the lenders charge, and I am just so relieved to have received a couple of offers despite being branded a “high credit risk”. In spite of my nervousness, I accepted one of these offers a few days ago and it is being processed as I write this, but thanks to the Memorial Day holiday,I still have not received the funds. My thanks to the lender for giving me a chance to prove my loan worthiness and I hope everything goes well, without any issues for either of us. It would also be great if the quick repayment of the loan can be used to improve my currently terrible credit rating. Hard to believe my credit score was once 800, but such is life!! I’m just so grateful to know that there is an app I can go to now for small, short term amounts to tide me over if and when the need arises.Show lesstisriankh
30 days, no loan. Use SoLo instead.
You are not allowed to cancel or change a loan request until you have been offered a loan or 30 days pass and customer service can’t even bypass this rule. The investor portal puts your credit score range, payment history, credit utilization, inquiries, etc on display. So if you wouldn’t be approved in most places, you probably won’t be approved here. And even if your credit is good, you may still get buried under all the other request.
I highly recommend SoLo instead. Everything Lenme does wrong SoLo does right. Including letting you earn a lower risk score by paying back loans on time. The cost can be a bit higher though, depending on your lender, but you have the option to reject offers, and cancel or modify requests. I’ve never really been one to leave reviews but SoLo gave me my second chance in an emergency. They seem to understand the market a bit better. I have bad credit but with them my credit is beautiful. Just wanted to help anyone in a tight spot.
I don’t think Lenme realizes how many customers are lost when they have to wait long periods of time for cash they need now.Show lessThatBoyBigP
Worst experience on the App Store
I downloaded lenme around 2019 and loved the idea. The experience was smooth but I quickly learned of its failures. I had multiple people never repay me which was upsetting but expected with dealing with such a new app/company so I expected it to be difficult to get help. I wrote of my losses and was told they would take the borrows to collection in a effort to collect my funds and 3 years later I’m happy to say I got back $100 out of the hundreds a of losses. Now that I got this money I tried to retrieve it from the app however there is no means for me to withdraw the money. On the app I had a old bank account and I was not able to remove it and when I contacted customer service they simply asked me for further explanation or didn’t answer my question. Multiple times I requested q supervisor while doing my best to repeat my situation over and over again, I had a old bank acc which no longer exists and I had no means to replace it via the app so my money is sitting in lingo. Their customer service team is full of some of the most incompetent people I have ever spoken to and I run a customer service team managing over 2M in yearly orders. I think everyone should stay away from this app as a investor I can only imagine what a borrower or others have to deal withShow lesskevin echeverri
